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    Sheraton Puerto Rico Hotel & Casino

    200 Convention Boulevard, San Juan 00907-4905, Puerto Rico
    1 (787) 993-3500
    Hotel website
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    02/01/2018 03/01/2018
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    US$310
    US$279
    SAVE US$31
    US$280
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    Overview
    • Excellent48%
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    • Average12%
    • Poor4%
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    Travellers talk about
    “infinity pool” (154 reviews)
    Free Wifi
    Breakfast Buffet
    Air Conditioning
    Pool
    Non-Smoking Hotel
    Restaurant
    Room Service
    4.0 Star Hotel
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    Offers from Sheraton Puerto Rico Hotel & Casino
    Special Offer: Breakfast for 2 included
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    Rooms
    2 Jan3 Jan
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    1 room, 2 adults, 0 children
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    Reviews (2,310)
    There are newer reviews for Sheraton Puerto Rico Hotel & Casino
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    591 - 595 of 1,994 reviews

    Reviewed 17 May 2016

    I chose this hotel because it is next door to the convention center. Every staff member I encountered was friendly, polite and helpful. The room was clean and bright. I ordered room service each morning and it was very prompt. The room service waiters inform...More

    Thank RJPlum
    Response from SPRHC, General Manager at Sheraton Puerto Rico Hotel & CasinoResponded 19 May 2016

    Thank you for sharing about your recent stay. I am very glad our associates ensured you were well accommodated and taken cared of. We hope to welcome you back again in your future travels. Regards, Sam Basu General Manager

    Reviewed 16 May 2016 via mobile

    We missed our flight, and stayed here for short seven hour stay before heading back to the airport early the next morning. The hotel was spectacular! Huge. Very modern, clean, and welcoming. Especially the doorman and the woman who checked us in. We were very...More

    Thank Adam81980
    Response from SPRHC, General Manager at Sheraton Puerto Rico Hotel & CasinoResponded 19 May 2016

    Thank you for your feedback Adam. I was pleased to learn that even though your stay was caused by a flight delay, you enjoyed yourself as much as you did. We look forward to welcoming you back again on your next visit to San Juan....More

    Reviewed 15 May 2016

    The rooms are pretty much standard Sheraton - basic and clean and well maintained ! What distinguished this hotel from others what the friendly service by the reception staff and the bell service and the breakfast staff. I cannot say much of the housekeeping staff...More

    Thank ewaldbiemans
    Response from SPRHC, General Manager at Sheraton Puerto Rico Hotel & CasinoResponded 19 May 2016

    Service and hospitality is our top priority, so it is very gratifying to read when our guest feel that we ensured they were well accommodated. It is feedback like this that helps us continue to improve. Thank you for taking the time to share about...More

    Reviewed 14 May 2016 via mobile

    I booked two rooms over 5days/4nights. The rooms were what you'd expect for a 3 star hotel. There is a casino on the premises which was cool just to experience. I'm not a gambler so the room rate of 147/night was the enticement. The view...More

    Thank shutterbug1976
    Response from SPRHC, General Manager at Sheraton Puerto Rico Hotel & CasinoResponded 19 May 2016

    Thank you for sharing about your stay with us. I was sorry to learn that we did not meet your expectations in some areas. It seems you took full advantage of your time in the island to explore. I am glad you were able to...More

    Reviewed 12 May 2016

    The property is very nice and the rooms are great, I left my iPad in the room and the security staff led by Javier Riveria went out of their way to make sure I received it in a timely manner. Definitely stay there on your...More

    Thank akaluskar
    Response from SPRHC, General Manager at Sheraton Puerto Rico Hotel & CasinoResponded 19 May 2016

    Thank you for your feedback. It is very important for us that our guests needs are taken cared of even after their departure. I am very pleased to learn that Javier took the necessary steps to ensure you received you iPad. I will make sure...More

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    About
    Awards & Recognition
    Certificate of Excellence
    Amenities
    • Top amenities
    • Pool
    • Room Service
    • Fitness Centre with Gym / Workout Room
    • Restaurant
    • Free High Speed Internet ( WiFi )
    • Spa
    • Hotel Amenities
    • Room Service
    • Business Centre with Internet Access
    • Dry Cleaning
    • Meeting Rooms
    • Laundry Service
    • Concierge
    • Banquet Room
    • Multilingual Staff
    • Conference Facilities
    • Breakfast Available
    • Room amenities
    • Air Conditioning
    • Things to do
    • Pool
    • Fitness Centre with Gym / Workout Room
    • Restaurant
    • Casino and Gambling
    • Spa
    • Hot Tub
    • Outdoor pool
    Details
    • Price range
    • US$221 - US$410 (Based on Average Rates for a Standard Room)
    • Hotel class
    • Hotel Style
    • #2 Spa Hotel in San Juan
    • #5 Luxury Hotel in San Juan
    • #9 Family Hotel in San Juan
    • #9 Business Hotel in San Juan
    • #11 Romantic Hotel in San Juan
    • Room types
    • Suites ,
    • Non-Smoking Rooms ,
    • Family Rooms ,
    • Accessible rooms
    • Number of rooms
    • 503
    • Reservation Options
    • TripAdvisor is proud to partner with Starwood, Booking.com, Orbitz, Expedia, Travelocity, Cancelon, Evoline ltd, Hotwire, HotelsforEveryone, getaroom.com, HotelQuickly, Cheap Tickets and TripOnline SA so you can book your Sheraton Puerto Rico Hotel & Casino reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
    • Location
    • Caribbean >
    • Puerto Rico >
    • San Juan
    • Also Known As
    • Sheraton Puerto Rico Hotel And Casino ,
    • Sheraton Puerto Rico Hotel San Juan
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    Traveller (840)
    Room & Suite (435)
    Pool & Beach (119)
    Dining (59)
    Hotel & Grounds (554)
    Bathroom (38)
    Business Centre & Event Rooms (10)
    Family and Play Areas (2)
    Nearby
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    Nearby Attractions
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    Ask a question
    Questions & Answers
    ojaiquilter
    26 September 2017|
    Answer
    Response from papermomo | Reviewed this property |
    Best to contact the property
    0
    Votes
    Paul464
    24 September 2017|
    Answer
    Response from Suzanne D | Reviewed this property |
    Unfortunately, I do not know...
    0
    Votes
    Paul464
    21 September 2017|
    AnswerShow all 4 answers
    Response from Efrain B | Reviewed this property |
    Hi, The Sheraton Hotel has been one of the few hotels in that area of the island (Convention Center, Condado, and Old San Juan area) that remained operational after the storm. It was maintained that way as it was being... More
    0
    Votes
    Room Tips
    "Always ask for pool view, it'll worth it"
    Read review
    "We had a room overlooking the pool and bay. Very relaxing"
    Read review
    "The room was great just had a small problem with the bed it was to hard for me since I had back surgery and..."
    Read review
    "Great workout room, get their early"
    Read review
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