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Sheraton Puerto Rico Hotel & Casino

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Sheraton Puerto Rico Hotel & Casino
Sheraton Puerto Rico Hotel & Casino
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2,048 Reviews from our TripAdvisor Community

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There are newer reviews for Sheraton Puerto Rico Hotel & Casino
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Showing 1,760: English reviews
Reviewed 2 August 2015 via mobile

I must say I travel a lot for business and Pleasure. This is my second time visit this hotel back to back months. I have never experience such an amazing atmosphere and service like this before. A gentlemen by the name of Ramon Nunez not only took care of me on my first visit but just remembered me now again...

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Helpful?
2Thank Christopher V
SPRHC, General Manager at Sheraton Puerto Rico Hotel & Casino, responded to this review

Dear Christopher V, It's always nice to hear that you can combine business and pleasure for a trip, and we're happy to know that your stay was so enjoyable for both aspects. Your connection to Ramon Nunez is much appreciated. We'll make sure your recognition is known by his manager. Thanks for the feedback and for the loyalty. Best regards,...

Panama City Beach, Florida
Reviewed 1 August 2015 via mobile

We love this hotel. Great if you speak no or limited Spanish. Great desk staff and valet. Rooms are good, albeit small bathrooms. TV channels in Spanish and English. Limited room service menu. Nice bar in the lobby and by the infinity pool. Liked the pool area.

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Helpful?
1Thank Rebecca Shantel D
SPRHC, General Manager at Sheraton Puerto Rico Hotel & Casino, responded to this review

Dear Rebecca Shantel D, It was great to welcome you to the Sheraton Puerto Rico Hotel & Casino. Our associates speak at least two languages for the benefit of our guests and visitors. Your review of your stay is very exciting to us and we're happy to know that you love our hotel. We can't wait to have you back!...

Reviewed 1 August 2015

We recently spent 4 nights at this hotel while I was in toen for a conference. Great location for the convention center, a little far from everything else. The pool was great, all the restaurants on premises were excellent. It would have been nice to have a mini fridge in the room. Gabriel, the waiter from Choices was excellent. He...

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Helpful?
1Thank Donna R
SPRHC, General Manager at Sheraton Puerto Rico Hotel & Casino, responded to this review

Dear Donna R, We are delighted to know about your Sheraton experience. It's exciting how much fun you had at our hotel. Your recognition to Gabriel and Yira is appreciated and we'll make sure their managers are aware of it. When you find yourself looking for another great time in Puerto Rico, remember that Sheraton Puerto Rico Hotel & Casino...

Ponce, Puerto Rico
Reviewed 31 July 2015

I had the pleasure of being served by Francisco at the bar in the Sheraton. He is very professional, diligent, always attentive making sure we didn't need anything, keeping the area clean and offering great conversation. Samuel will take care of you also! We'll be back!

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Helpful?
2Thank neuropsicologia2002
SPRHC, General Manager at Sheraton Puerto Rico Hotel & Casino, responded to this review

Dear neuropsicologia2002, Great to know how our associates were able to connect with you just by doing their job with commitment and passion. Your recognition to Francisco Villegas y Samuel Ortiz is very much appreciated and we'll make sure their managers are aware of it. Thanks for your review. Best regards, Sam Basu General Manager

Reviewed 30 July 2015

Nice hotel. The rooms were clean, but the food and drinks were very expensive. The location of the hotel is good for the convention center, but not really close to anything else. You can walk to Miramar for food and drinks, but it is at least a 15-20 minute walk. It was OK for us, but others with mobility issues...

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Helpful?
1Thank Roxanne A
SPRHC, General Manager at Sheraton Puerto Rico Hotel & Casino, responded to this review

Dear Roxanne A, We truly do appreciate your feedback as we always look for ways to continue exceeding expectations. Our associates are committed to their jobs and the results are shown on their service. Our pool deck is one of our major attractions which I'm excited to know you were able to enjoy it. We look forward to welcoming you...

Salt Lake City
Reviewed 30 July 2015

I've stayed at this hotel perhaps a dozen times -- all business trips -- and have experienced consistently good service. The facility is well-designed, conveniently connected to the convention center. Rooms are bright, clean, many with good views of San Juan Harbor from balconies. A reliably good experience.

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Helpful?
1Thank DiamondTraveler7
SPRHC, General Manager at Sheraton Puerto Rico Hotel & Casino, responded to this review

Dear Diamond Traveler7, It is such a pleasure to hear how much you enjoyed your stay and how positively you recommend us. We do our very best to provide an excellent service and with reviews like this, it pays off. We hope to continue serving you for many other future stays. Thanks so much for your loyalty. Best regards, Sam...

Gloucester, Massachusetts
Reviewed 30 July 2015

I recently spent 4 nights here while attending a conference. I had just broken my foot and was on crutches so I needed some extra assistance. From the moment my taxi pulled up someone was there to help me out of the van. Erich Roja assisted me to check in and arranged a room (without my even asking) closer to...

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Helpful?
1Thank Pamela D
SPRHC, General Manager at Sheraton Puerto Rico Hotel & Casino, responded to this review

Dear Pamela D, We're sorry to hear about your injury and hope you're fully recovered by now. However, it's great to know how helpful our staff is. Their passion to serve others shows every time and intensifies on situations like yours. Our associates are always ready to give the best of themselves to assure our guests are comfortable. Your recognition...

Windsor, Ontario, Canada
Reviewed 30 July 2015

Excellent room. Very clean - upgraded to balcony with view of water and pool below. Service was superior. Great entertainment at night. Food service in onsite restaurant was very good but a little slow and prices were high. Taxi service from hotel was very expensive but could take bus into Old San Juan and to beach. Convention centre in walking...

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Helpful?
Thank Linda P
SPRHC, General Manager at Sheraton Puerto Rico Hotel & Casino, responded to this review

Dear Linda P, We are delighted that you enjoyed your upgraded room and the beautiful views from it, as well the service and food. As a valued guest, we want to make sure that your Sheraton experience is more than a stay. We hope to welcome you some time in the future. Thanks for your feedback. Best regards, Sam Basu...

Glendale, Arizona
Reviewed 29 July 2015

The room was awful, stained curtains, carpet and furniture. Chipped furniture, ripped leather office chair. Floors uneven so when trying to sleep on the lumpy bed my head was lower than my feet. There is nothing within walking distance to this place so you have to eat in the hotel and all the areas to eat have the same menu....

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Helpful?
2Thank joy w
SPRHC, General Manager at Sheraton Puerto Rico Hotel & Casino, responded to this review

Dear joy w, Thank you so much for taking the time to give us your feedback on your recent stay with us. Please accept my most sincere apologies on behalf of the hotel. This is certainly not the type of experience we are accustomed to provide. It is unfortunate we missed the opportunity to provide you with the memorable experiences...

Bronx, New York
Reviewed 27 July 2015

Reserved here as I was attending the Salsa Congress. If you like big and impersonal in a hotel and want to travel to the Condado to get food at a reasonable price everyday than you'd be happy here...only one restaurant on premises--overpriced and little food. Was not drawn to even go to pool...environment was not inviting...cut my stay short and...

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Helpful?
2Thank JIT825
SPRHC, General Manager at Sheraton Puerto Rico Hotel & Casino, responded to this review

Dear JIT825, Thank you for sharing your comments regarding your recent stay with us. We apologize for not providing you with the Sheraton experience you deserve. Knowing that we could not connect with you in different ways is dissapointed to us. We are proud for Jonathan Valentin's interaction with you and his concern regarding your stay. I hope that you...

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Room Service
  • Fitness Centre with Gym / Workout Room
  • Restaurant
  • Spa
About the property
  • Pets Allowed ( Dog / Pet Friendly )
  • Wheelchair Access
  • Non-Smoking Hotel
Food & drink at the hotel
Choices Restaurant
Choices Restaurant
Cuisines: American, Caribbean
Texas de Brazil
Texas de Brazil
Cuisines: Steakhouse, Brazilian, Latin
Things to do
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Restaurant
  • Casino and Gambling
  • Spa
  • Hot Tub
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
  • Accessible rooms
In your room
  • Air Conditioning
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Room Service
  • Business Centre with Internet Access
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Breakfast Available
Official Description (provided by the hotel)
Superbly situated amidst the Puerto Rico Convention Center facing the Bay of San Juan, our hotel will be just 10 minutes from the international airport and 5 minutes from historic Old San Juan. ... more   less 

Additional Information about Sheraton Puerto Rico Hotel & Casino

Address: 200 Convention Boulevard, San Juan 00907-4905, Puerto Rico
Region: Caribbean > Puerto Rico > San Juan
Price Range: RM764 - RM1,436 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Sheraton Puerto Rico Hotel & Casino 4*
Number of rooms: 503
Reservation Options:
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Also Known As:
Sheraton Puerto Rico Hotel San Juan
Sheraton Puerto Rico Hotel And Casino
Hotel Style:
#2 Spa Hotel in San Juan
#5 Luxury Hotel in San Juan
#9 Family Hotel in San Juan
#9 Business Hotel in San Juan
#11 Romantic Hotel in San Juan
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Questions & Answers

Here's what travellers have asked, with answers from Sheraton Puerto Rico Hotel & Casino staff and other travellers.
49 questions
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New York
over a year ago
Portland, Oregon
Burlington, Vermont

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Questions? Get answers from Sheraton Puerto Rico Hotel & Casino staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Away from the elevators near the pool.”
 of 5 bubbles 2919George_S, 27 Mar 2017 | Read review
“Rooms with access to the club lounge are worth the upgrade price because there aren't many food options in walking distance of the hotel.”
 of 5 bubbles davidgarrettiii, 26 Mar 2017 | Read review
“Add a minibar to the room.”
 of 5 bubbles michaelhwolf, 24 Mar 2017 | Read review
“Ask for rooms on convention center or water side.”
 of 5 bubbles dchefMontreal, 20 Mar 2017 | Read review
“Rooms on the 4th floor can open up right to the pool”
 of 5 bubbles fricknfrack85, 13 Mar 2017 | Read review
5 of 5