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Caribe Hilton San Juan

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#19 of 46 Hotels in San Juan
GreenLeadersSilver level
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Caribe Hilton San Juan
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6,438 Reviews from our TripAdvisor Community

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Showing 6,022: English reviews
Caguas, Puerto Rico
Reviewed yesterday NEWvia mobile

Denisse Salas the best manager of the world! Everything was perfect. The facilities, the food and the service was excellent. Beutiful beach! A Caribbean paradise. A New Years celebration was fantastic.

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Helpful?
Thank Mloudes
HOTEL’S FAVOURITE REVIEW
Reviewed 4 December 2016 via mobile

The hotel is a classic in Old San Juan. It has a great location at the entrance of old San Juan and is near Condado and Miramar area. This hotel has spectacular views and great amenities. They provide an excellent service.

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Helpful?
2Thank Andres G
About Hotel's Favourite Review
joselinelopezvela, Guest Relations Manager at Caribe Hilton San Juan, responded to this review

Dear Andres G, We appreciate your pleasant review. We are pleased to hear that your expectations were exceeded in every way with our excellent services, great location and amenities and spectacular views. It sounds as though you also had the chance to explore the local areas around Condado and Miramar. We are already looking forward to your return

Chicago
Reviewed 2 days ago NEW

The Caribe Hilton is a very nice resort property in a beautiful location. Loved the pool and the grounds. Our room was large with a great view. However, there were a few details that they got wrong. At check-in, the clerk serving the HHonors line was a trainee who seemed to be on her first day of work. Long lines...

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Helpful?
Thank Steigenberger592
Brooklyn, New York
Reviewed 3 days ago NEW

Better customer service with the you guess and with the club members. So that makes you feel good if you're good customer service and want to come back and stay again and again and tell your friends and family how great he was treated.

Review collected in partnership with Hilton Hotels & Resorts
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Helpful?
Thank Gary8898
joselinelopezvela, Guest Relations Manager at Caribe Hilton San Juan, responded to this review

Dear Gary, Thank you for taking the time to share your experience about your recent stay at our hotel. We would like to express our sincere apologies for the inconvenience you encountered while in our property. Our Executive Team is reviewing your comments to ensure they are used to improve our guest's experience We take appreciate your loyalty to the...

Reviewed 3 days ago NEW

The staff of the Caribe Hilton was very kind, courteous, and efficient! This was an excellent vacation and we will be back. I wish I could remember all the names of the people who were so kind and helpful but I really think that excellent customer service applies to all staff at the Caribe Hilton. There was a gentleman that...

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Helpful?
Thank Patrick A
joselinelopezvela, Guest Relations Manager at Caribe Hilton San Juan, responded to this review

Dear Patrick A, Thank you for sharing your experience. It is lovely to hear that the kind, courteous, and efficient service from our team members have been highlights of your visits. We will pass along your kind words to Jose, as providing unforgettable experiences to our guests gives us much joy. We look forward to your next visit at Caribe...

Reviewed 4 days ago NEWvia mobile

Had an absolutely ridiculous time that made my vacation! The bartenders were great and the drinks were phenomenal! I will be coming back here and only staying at this hotel so I can enjoy this type of experience.

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Helpful?
Thank Justin R
joselinelopezvela, Guest Relations Manager at Caribe Hilton San Juan, responded to this review

Dear Justin R, Thank you for sharing. We are pleased to hear you found the bartenders service to your liking. We cannot wait for our next opportunity to serve you.

Reviewed 4 days ago NEWvia mobile

As always the the service was above and beyond. Bartender rodolfo was superb the authentic pina colada to die for, he gave some great recommendations to do around the area he is the guy to look for . Jacuzzi was great. Alot of options for the pools.

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Helpful?
Thank Jose T
joselinelopezvela, Guest Relations Manager at Caribe Hilton San Juan, responded to this review

Dear Jose T, We are excited to hear that your expectations were exceeded in every way with our amazing team members, great Jacuzzi, and options for pools. It sounds as though you also had the chance to explore the local cuisine and culture and we are delighted you enjoyed it. It is wonderful to know Rodolfo played a significant role...

Reviewed 4 days ago NEWvia mobile

Another great Vacate at Caribe hilton! From the very beginning it was peace and relaxion. Thanks to Radames at front desk . His great service and great energy made me feel right at home. Checked out the lobby bar and meet rodolfo the bartender. Wow! What a professional and so polite. You must try the pina colada! Thanks Caribe hilton.

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Helpful?
Thank Eliezer B
joselinelopezvela, Guest Relations Manager at Caribe Hilton San Juan, responded to this review

Dear Eliezer B, We appreciate you taking the time to share your experience while in our property. We are delighted to see your stay was a phenomenal one. We strive to deliver great service and it is refreshing to know when that is achieved. We thank you again for staying with us and we look forward to welcome you in...

San Juan, Puerto Rico
Reviewed 5 days ago NEWvia mobile

We stayed in a jr. suite for a weekend after the holidays. Room cleanliness can be less dusty but its a great size if you need the space. The pillows are too soft for my taste, but managed to order some more with housekeeping. At first I waited 2 hrs for them to bring them, but with a second call...

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Helpful?
Thank lizmarrodriguez
joselinelopezvela, Guest Relations Manager at Caribe Hilton San Juan, responded to this review

We appreciate your pleasant review. It is pleasing to know you love many aspects of our hotel including location, outdoor facilities, spacious lobby. We are already looking forward to your return

Haddon Township
Reviewed 5 days ago NEWvia mobile

We booked on honors points and red the reviews and not sure what to expect. Anyone who have this place less then 5 stars is nuts. Great location with its own private beach. The front desk and housekeeping staff is top notch. Room is very well appointed with a great ocean view. The food at the restaurants is good with...

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Helpful?
Thank Phil B
joselinelopezvela, Guest Relations Manager at Caribe Hilton San Juan, responded to this review

Dear Phil B, Thank you for sharing. It is marvellous to hear that our team members provided an outstanding level of service throughout your visit We would like to express our sincere apologies for the inconvenience you encountered with your breakfast. We take your feedback very serious and will share them with our team. Your experience We thank you again...

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Beachfront
  • Room Service
  • Restaurant
  • Bar/Lounge
  • Spa
GreenLeadersSilver level
About the property
  • Non-Smoking Hotel
  • Beachfront
  • Wheelchair Access
Things to do
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Restaurant
  • Tennis Court
  • Bar/Lounge
  • Spa
  • Hot Tub
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
  • Accessible rooms
In your room
  • Air Conditioning
  • Microwave
  • Refrigerator in room
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Public Wifi
  • Paid Wifi
  • Paid Internet
Services
  • Room Service
  • Business Centre with Internet Access
  • Meeting Rooms
  • Children Activities (Kid / Family Friendly)
  • Dry Cleaning
  • Laundry Service
  • Concierge
  • Multilingual Staff
  • Banquet Room
  • Conference Facilities
Official Description (provided by the hotel)
The Caribe Hilton, the ultimate beachfront hotel in San Juan, is set on an exclusive peninsula made up of 17 acres of lush tropical gardens. This Puerto Rico Hilton is ideally situated between historic old San Juan and the exciting Condado area, offering a secluded beach, lavish accommodations and amenities tailored to families, couples and business travelers alike. This San Juan hotel is just a 15-minute drive from Luis Munoz Marin Airport and the closest resort to Old San Juan area. ... more   less 

Additional Information about Caribe Hilton San Juan

Address: 1 San Geronimo Street, San Juan 00907-1052, Puerto Rico
Region: Caribbean > Puerto Rico > San Juan
Price Range: RM885 - RM1,966 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Caribe Hilton San Juan 4*
Number of rooms: 652
Reservation Options:
TripAdvisor is proud to partner with Hilton Hotels Direct, Booking.com, Agoda, Travelocity, Hotels.com and Jetsetter so you can book your Caribe Hilton San Juan reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
Also Known As:
Caribe Hilton San Juan Hotel San Juan
Hilton Hotel San Juan
Hilton Hotel Caribe
Hilton San Juan
San Juan Caribe Hilton Hotel
Hotel Style:
#2 Green Hotel in San Juan
#5 Spa Hotel in San Juan
#6 On the Beach Hotel in San Juan
#10 Luxury Hotel in San Juan
#11 Family Hotel in San Juan
#12 Romantic Hotel in San Juan
#13 Business Hotel in San Juan
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Questions & Answers

Here's what travellers have asked, with answers from Caribe Hilton San Juan staff and other travellers.
173 questions
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New Orleans, Louisiana
Commack, New York

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Questions? Get answers from Caribe Hilton San Juan staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Ask for Ocean view”
 of 5 bubbles K2355JQpatricka, 16 Jan 2017 | Read review
“Ask for an Ocean View”
 of 5 bubbles michaelcaligiuri, 13 Jan 2017 | Read review
“Love the older highrise building. View of town and ocean are great. Ten floor is nice both sides.”
 of 5 bubbles 899gailb, 11 Jan 2017 | Read review
“Best Views are ont the 20th floor!”
 of 5 bubbles sebastiangarcia005, 10 Jan 2017 | Read review
“We had a partial ocean view and didn't regret it one bit.”
  • Partial ocean view upgrade.
 of 5 bubbles Cajunwanderer, 9 Jan 2017 | Read review
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