We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.
The latest reviews. The lowest prices. The perfect place to shop for hotels.

The Condado Plaza Hilton

Show Prices
Enter dates for lowest prices
powered by PriceFinder
Check In Check Out
1 room 2 adults 0 children
We check 200+ sites to find the latest and lowest prices.
Professional photos
The Condado Plaza Hilton
The Condado Plaza Hilton
Panoramas (96)
View Map
{"widget":{"name":"ibex_photo_carousel","template":"ibex_photo_carousel__widget","dust":{"nav_controls":"ibex_photo_carousel__nav_controls"},"divClasses":"prw_rup prw_ibex_photo_carousel","js":{"handlers":"(ta.prwidgets.getjs(this,'handlers'))"},"moduleList":["handlers"]},"scriptFlags":null,"containerClass":null}
Add Photo Write a Review

4,545 Reviews from our TripAdvisor Community

Traveller rating
Traveller type
Time of year
Language
  • More
Showing 4,248: English reviews
Start your review of The Condado Plaza Hilton
 Click to rate
Concord, New Hampshire
Reviewed yesterday NEW

The Condado has great amenities ans is well kept. Great views,pools, beaches and food services. It is close to other attractions such as forgo de chop. The front desk staff need an attitude adjustment but everything else was great.

Review collected in partnership with Hilton Hotels & Resorts
 Report
Helpful?
Thank B5230VOmichelea
Traverse City, Michigan
HOTEL’S FAVOURITE REVIEW
Reviewed 4 weeks ago

We have now made this hotel our go-to when cruising. We stayed two nights before and three days after our cruise. We love the proximity to dining, casinos, Old San Juan etc. The pool area is beautiful--you are a choice of beach (which is public), pool with pool bar (chlorinated) or the pool closer to ocean (salt water)--the options are...

 Report
Helpful?
7Thank diamondbabydoll
About Hotel's Favourite Review
Carolina P, Guest Services at The Condado Plaza Hilton, responded to this review

Hi diamondbabydoll, Thank you for taking the time to write a review. How exciting is that you made our hotel you're go to when going on a cruise and that you love it. I definitely agree with you; our hotel does offer great facilities and an awesome location! Near to everything. We truly hope to have you back soon! Warmest...

Newark
Reviewed 2 days ago NEW

My wife and I recently celebrated our anniversary in San Juan and stayed at the Condado Plaza. Although the property is older it is well maintained, very clean and ideally located. From the time we booked our stay and throughout our stay the staff at the Condado Plaza exceeded our expectations. The view from our ocean front room was phenomenal...

 Report
Helpful?
1Thank mariniac
Reviewed 3 days ago NEW

I had a terrible time with the staff. They messed up the booking, misquoted prices, and more. I left 4 days ago, and I'm still trying to deal with their TERRIBLE customer service. Recently, They charged my account $323 when they were supposed to credit it, and I still can't get anyone on the phone to fix it.

 Report
Helpful?
Thank Savannah S
Reviewed 3 days ago NEWvia mobile

The hotel needs to be updated. Staff was friendly and location is good. Nice having Starbucks, Denys and other restaurants within hotel. The beach and pools are nice with many extras. The gym was good for a hotel. Only the lower rating because hotel needs updating. Overall the value was good but the property.

 Report
Helpful?
1Thank Paul R
Reviewed 4 days ago NEWvia mobile

I brought my boyfriend here for his birthday! This place is great! Nice rooms, close to everything and has 24 hour spots very close by! I will definitely be returning! The staff is friendly, everyone speaks english! The pool and the beach is open 24 hours. The water and waves are calming! We are definitely having a great time!

 Report
Helpful?
1Thank chocbarte
New Orleans, Louisiana
Reviewed 5 days ago NEW

Awesome views the Condado district is such a beautiful area to walk around just enjoyed everything ,The Dennys is on the lagoon side and very convinient to get to also the drive to Old San Juan is just like 9 minutes away very convinient

Review collected in partnership with Hilton Hotels & Resorts
 Report
Helpful?
1Thank luisrZ3751SW
Carolina P, Guest Experience Manager at The Condado Plaza Hilton, responded to this review

Greetings luisrZ3751SW, Thank you for taking the time to write a review. It's wonderful to know you enjoyed our location and views. Our location truly is one of our biggest assets. One can enjoy a little of everything (or everything :) ). Thank you for giving us the opportunity to be of service. We hope to have you back in...

Bayamon, Puerto Rico
Reviewed 6 days ago NEW

We are a corporate account of the Condado Plaza Hilton and frequently make reservations for vendors and/or customers that visit us. But, based on our experience and the feedback from the people we've made reservations for is that the staff regularly go above and beyond what is usually expected with regards to attention to details and service. And, that includes...

 Report
Helpful?
1Thank Tulio F
Carolina P, Guest Experience Manager at The Condado Plaza Hilton, responded to this review

Hola Tulio F, Thank you for taking the time to write a review. Our entire staff strives to create memorable experiences for all our guests; but it is great to hear when two of them, in this case Mariana and Phillip, has gone above and beyond. I will personally thank him and offer your compliments. Our hotel does offer the...

Pennsylvania
Reviewed 6 days ago NEW

We stayed one night at the Condado Plaza Hilton before our cruise departure. We were on the 9th floor of the main building, and although I requested an ocean view room, I did not get it. Instead, I was on the opposite side of the building facing the street and the lagoon building. Not such a great view, but I...

 Report
Helpful?
Thank SherryLK
Carolina P, Guest Experience Manager at The Condado Plaza Hilton, responded to this review

Hi SherryLK, Thank you for taking the time to write a review. I'm very happy to know you enjoyed your pre-cruise stay and you had the opportunity to taste other local restaurants in the area. Ropa Vieja is truly a culinary experience as is our flagship restaurant Pikayo. Thank you for giving us the opportunity to be of service. Hope...

Dallas
Reviewed 6 days ago NEW

Small rooms, housekeeping could pay more attention to detail, ie: leave bath mats, coffee, clean cups, etc. Also, asked twice during four day stay to have the light fixed in the shower, it never happened. With the already poor lighting in the bathroom, it was inconvenient. Conversations are easily heard between room walls. I now know a lot about my...

 Report
Helpful?
1Thank drosene1
Carolina P, Guest Experience Manager at The Condado Plaza Hilton, responded to this review

Dear drosene1, Thank you for taking the time to write a review. I'm very sorry for the inconveniences you experienced with Housekeeping and Engineering. Due to lack of information, I'm unable to pull your reservation information. It would be greatly appreciated if you could contact me with the details as I would like to share your experience with the Department...

3,133 photos of this hotel

Traveller photos: See what travellers like you saw

Viewed
All Traveller Photos (2565)
Viewed
Room/Suite (430)
Viewed
Hotel & Grounds (436)
Viewed
Pool/Beach Area (316)
Viewed
Bathroom (145)
Viewed
View from Room (260)
Viewed
Dining (53)
Viewed
Family/Play Areas (9)
Viewed
Business Centre/Function Rooms (1)
Viewed
3:18
Videos (1)
Viewed
Other (914)

TripAdvisor Photos: Professional photos exclusively commissioned by TripAdvisor

Viewed
All TripAdvisor Photos (465)
Viewed
Amenities (46)
Viewed
Beach (9)
Viewed
Business Junior Suite (43)
Viewed
City View Room (28)
Viewed
Family City View Junior Suite (43)
Viewed
Lagoon View Room (29)
Viewed
Laguna Junior Suite (40)
Viewed
Lounge Pool (16)
Viewed
Main Pool (50)
Viewed
Presidential Ocean View Suite (70)
Viewed
Superior City View Room (33)
Viewed
Superior Ocean View Room (33)
Viewed
The Hotel (25)

Management photos: Courtesy of the property manager

Viewed
All Management Photos (103)
Viewed
Hotel & Grounds (24)
Viewed
Business Centre/Function Rooms (2)
Viewed
Bathroom (3)
Viewed
Room/Suite (19)
Viewed
Pool/Beach Area (9)
Viewed
Dining (4)
Viewed
Family/Play Areas (1)
Viewed
Other (41)
Check In Check Out
Hotels you might also like...
Also consider these accommodations in or near San Juan
0.5 km away
Caribe Hilton San Juan
Caribe Hilton San Juan
#19 of 46 in San Juan
6,673 reviews
1.2 km away
Sheraton Puerto Rico Hotel & Casino
6.9 km away
El San Juan Hotel, Curio Collection by Hilton
Show Prices
Show Prices
Show Prices
7.4 km away
The Ritz-Carlton, San Juan
The Ritz-Carlton, San Juan
#6 of 13 in Isla Verde
3,079 reviews
6.5 km away
San Juan Water & Beach Club Hotel
1.3 km away
San Juan Marriott Resort & Stellaris Casino
Show Prices
Show Prices
Show Prices

Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Beachfront
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Spa
About the property
  • Non-Smoking Hotel
  • Beachfront
  • Wheelchair Access
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Spa
  • Hot Tub
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
  • Accessible rooms
In your room
  • Air Conditioning
  • Refrigerator in room
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Public Wifi
Services
  • Business Centre with Internet Access
  • Meeting Rooms
  • Children Activities (Kid / Family Friendly)
  • Dry Cleaning
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
Official Description (provided by the hotel)
The Condado Plaza Hilton, the only hotel overlooking both the Atlantic Ocean and Condado Lagoon, is an enchanting alternative to typical San Juan hotel. Our unique location boasts cool ocean breezes, breathtaking sunsets, and a shimmering, protected beach. Whether you're traveling for work or play, this sparkling hotel offers it all, superb dining options including the award-winning Pikayo restaurant, elegant event venues, three glistening pools, water slide, waterports, 24-hour fitness center, tennis, poolside massage and bustling nightlife. ... more   less 

Additional Information about The Condado Plaza Hilton

Address: 999 Ashford Avenue, San Juan 00907, Puerto Rico (Formerly Conrad San Juan Condado Plaza)
Region: Caribbean > Puerto Rico > San Juan
Price Range: RM677 - RM1,621 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — The Condado Plaza Hilton 4*
Number of rooms: 572
Reservation Options:
TripAdvisor is proud to partner with Booking.com, Agoda, Hilton Hotels Direct, Despegar.com and Hotels.com so you can book your The Condado Plaza Hilton reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
Also Known As:
Conrad San Juan Condado Plaza Hotel San Juan
San Juan Conrad
Condado Plaza Hotel San Juan
Hotel Resort Wyndham
Hotel Style:
#6 Spa Hotel in San Juan
#8 On the Beach Hotel in San Juan
#11 Luxury Hotel in San Juan
#15 Business Hotel in San Juan
Is This Your TripAdvisor Listing?
Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more.
Claim Your Listing

Questions & Answers

Here's what travellers have asked, with answers from The Condado Plaza Hilton staff and other travellers.
158 questions
Ask a question
New York

See all questions (158)

Questions? Get answers from The Condado Plaza Hilton staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Get a corner room as high as you can in the ocean tower to experience an amazing view of pools, beach, ocean waves, and city skyline.”
 of 5 bubbles drosene1, 22 Mar 2017 | Read review
“The ocean view is amazing! High floor rooms are better”
 of 5 bubbles RayNJanetViel, 12 Mar 2017 | Read review
“All rooms have a balcony and various views, however, we chose the water view over the city view, for a few dollars more.”
 of 5 bubbles 256gusp, 10 Mar 2017 | Read review
“Corner suites are the way to go.”
 of 5 bubbles JasonH318, 10 Mar 2017 | Read review
“Ocean views are the best".”
 of 5 bubbles Genuine516, 6 Mar 2017 | Read review
5 of 5