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The Condado Plaza Hilton

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4,484 Reviews from our TripAdvisor Community

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Showing 4,189: English reviews
Reviewed 3 December 2014

The bathroom was almost as big as the entire rest of the room. Beautifully done with open shelf closet space, a glass shower, and a vanity the size of a small car. The view was better at night, with sparkly lights instead of the parking garage. I appreciated having my own balcony.

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Helpful?
2Thank Valsturm
Carolina P, Guest Services Coordinator at The Condado Plaza Hilton, responded to this review

Dear Valsturm, Thank you for taking the time to write a review. You're so right! Our bathrooms are beautiful and nicely structured. I would personally want a bathroom like that at my house. We hope to have you back with us in a near future. Please feel free to contact me at Carolina.padin@hilton.com for reservations. Sincerely, Carolina

Windermere, Florida
Reviewed 3 December 2014

My family and I recently stayed at the Hilton Condado Plaza. My children are 19 and 23 yrs old and the lively hotel lobby, bar and sports bar were perfect. From checkin to checkout we had great service. Raphael at the lobby bar gave us a mini-rum tasting and offered to put our names on guest lists at local events....

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Helpful?
2Thank Nicki2121
Carolina P, Guest Services Coordinator at The Condado Plaza Hilton, responded to this review

Dear Nicki2121, Thank you for sharing your feedback with us. I'm happy to know that you enjoyed our amenities and services. I completely agree with you on our location; it's so convenient, since we have restaurant, bars, beaches and luxurious stores just by walking the Ashford Avenue. Thank you for mentioning Rafael on your review; I will let him know....

Boynton Beach, United States
Reviewed 2 December 2014

First time in Puerto Rico was an amazing trip. My family loved it. I choose to stay in the Hilton since it is well known. I did love the hotel as well. Very clean, nice people, comfy beds, a lot of activities on ground and around the hotel to do. I would honestly say I have no regrets in my...

Review collected in partnership with Hilton Hotels & Resorts
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1Thank Maribel T
Carolina P, Guest Services Coordinator at The Condado Plaza Hilton, responded to this review

Dear Maribel T, Thank you for taking the time to write a review and for letting us know that you would recommend us. I'm very glad that you had a great stay and enjoyed our beloved Puerto Rico. Puerto Rico haves a variety of places to discover; it's hard to get bored on this beautiful island. Hope to have you...

Elmhurst, United States
Reviewed 2 December 2014

Sheets had blood on them on both beds didn't notice till we got back from dinner, We where to tired to call and complain and wait for someone to come up and change the sheets. Other then that hotel and location are great

Review collected in partnership with Hilton Hotels & Resorts
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Helpful?
Thank Rafael O
Carolina P, Guest Services Coordinator at The Condado Plaza Hilton, responded to this review

Dear Rafael O, Than you for sharing your experience. I extend my most sincere apologies for the room inconvenience you encountered. I can assure you that is not the standard in our hotel. We work hard to make sure our housekeepers keep each and every guest room clean. I hope you give us another opportunity in the future to be...

Frisco, TX
Reviewed 2 December 2014

The Condado Hilton is okay – nothing more. First, the facility: The exterior is very old, dated and dirty. The rooms are tiny. We reserved two “Deluxe Ocean-view with Sitting Area”, (which was the highest price point so we hoped for the best available). That description is a joke. Yes, there is a nice ocean view; however there is barely...

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2Thank BCEagle88
Chicago, Illinois
Reviewed 1 December 2014

This hotel is fine but not more than that. What's good: It is clean; housekeeping was excellent; nice room; nice view; location is convenient. Taxis always available; bus stop right there; walkable to Condado strip of restaurants, retail, hotels. Cab or bus ride to Old San Juan over the bridge to the west. There are two 10-story towers. Either tower...

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4Thank Go_Ask_Eddie
Grosse Pointe, Michigan
Reviewed 1 December 2014

I have two young sons, ages 7 and 9, who always enjoy our stays at the Condado Plaza Hilton. They love the pools, the beach, Jacuzzi, game room, etc. In particular, they enjoy the special service staff who organize activities for young children, which is not something you find at most hotels.

Review collected in partnership with Hilton Hotels & Resorts
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1Thank William F
Carolina P, Guest Services Coordinator at The Condado Plaza Hilton, responded to this review

Dear William F, Thank you for taking the time to write a review. I'm very pleased to know that your sons had a great time and enjoyed the activities that we prepare for our guests. Hope to have you and your family back with us in a near future. Please feel free to contact me for reservations. You can reach...

Miami Beach, Florida
Reviewed 30 November 2014 via mobile

Where should I even begin with this place ... First of all if you are considering staying here do yourself a favor don't - you are probably over paying and what you are going to get is a little average. To paint the picture of the hotel room - our comforter / bedding was a series of well placed sheets...

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9Thank Jonathan M
Fairport, New York
Reviewed 30 November 2014 via mobile

I stayed here over Thanksgiving weekend and for the most part was quite happy. The view from my upgraded ocean view room was outstanding and the staff were very accommodating. The only down side were the incredibly obnoxious people in the room next to me who started out playing loud music and progressed to screaming, yelling and crying in the...

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2Thank Sciencechick1
N. Charleston, South Carolina
Reviewed 29 November 2014

I stayed October 30th and 31st. Checked in at 2:20pm and was assigned room 1017. I immediately asked the check in person what did she suggest for restaurants in the area since I'm not familiar with Condado. I wish I wrote down her name she was very helpful and took the time to ask my likes and what I wanted,...

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1Thank Rocket25
Carolina P, Guest Services Coordinator at The Condado Plaza Hilton, responded to this review

Dear Rocket25, Thank you for taking the time to write a review and for posting those wonderful photos about our rooms and views. I'm so happy to know that you are satisfied with your stay at our property. We greatly appreciate the opportunity you provided us to be at your service. Should travel bring you back to our beautiful Puerto...

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Beachfront
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Spa
About the property
  • Non-Smoking Hotel
  • Beachfront
  • Wheelchair Access
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Spa
  • Hot Tub
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
  • Accessible rooms
In your room
  • Air Conditioning
  • Refrigerator in room
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Public Wifi
Services
  • Business Centre with Internet Access
  • Meeting Rooms
  • Children Activities (Kid / Family Friendly)
  • Dry Cleaning
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
Official Description (provided by the hotel)
The Condado Plaza Hilton, the only hotel overlooking both the Atlantic Ocean and Condado Lagoon, is an enchanting alternative to typical San Juan hotel. Our unique location boasts cool ocean breezes, breathtaking sunsets, and a shimmering, protected beach. Whether you're traveling for work or play, this sparkling hotel offers it all, superb dining options including the award-winning Pikayo restaurant, elegant event venues, three glistening pools, water slide, waterports, 24-hour fitness center, tennis, poolside massage and bustling nightlife. ... more   less 

Additional Information about The Condado Plaza Hilton

Address: 999 Ashford Avenue, San Juan 00907, Puerto Rico (Formerly Conrad San Juan Condado Plaza)
Region: Caribbean > Puerto Rico > San Juan
Price Range: RM711 - RM1,684 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — The Condado Plaza Hilton 4*
Number of rooms: 572
Reservation Options:
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Also Known As:
Conrad San Juan Condado Plaza Hotel San Juan
San Juan Conrad
Condado Plaza Hotel San Juan
Hotel Resort Wyndham
Hotel Style:
#6 Spa Hotel in San Juan
#8 On the Beach Hotel in San Juan
#11 Luxury Hotel in San Juan
#15 Business Hotel in San Juan
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Questions & Answers

Here's what travellers have asked, with answers from The Condado Plaza Hilton staff and other travellers.
151 questions
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New York

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Questions? Get answers from The Condado Plaza Hilton staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Ocean view rooms do not get sun on their balconies, also rooms with adjoining doors you can hear conversations and toilets flushing.”
 of 5 bubbles JanB123, 24 Feb 2017 | Read review
“There are many hotels in Condado that surpass the service at this hotel”
 of 5 bubbles Rwlowy3, 23 Feb 2017 | Read review
“Don't be deceived by being sent to the 3rd floor - you will not get over the beautiful ocean view.”
 of 5 bubbles SunsladyTJ, 23 Feb 2017 | Read review
“Ocean tower,even side”
 of 5 bubbles ahotelman, 22 Feb 2017 | Read review
“Go ocean front!”
 of 5 bubbles DeepWreckDiver, 20 Feb 2017 | Read review
5 of 5