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The Condado Plaza Hilton

Hotwire.comUS$206*
View Deal
11/06/2017 12/06/2017
1 room 2 adults 0 children
US$215*
US$206*
US$215*
US$206*
US$215*
US$206*
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The Condado Plaza Hilton
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4,705 Reviews from our TripAdvisor Community

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Showing 4,394: English reviews
Weatherford, United States
Reviewed 12 March 2015

This was my second time to stay at The Condado Plaza Hilton. Had an ocean view room and the amenities are excellent. Great pool area, small private beach. Good resturants and they even have a Casino if you are interested. Staff was very friendly in most cases and they try to take good care of their guests. I would stay...

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Helpful?
3Thank Bruce A
Carolina P, Guest Services Coordinator at The Condado Plaza Hilton, responded to this review

Dear Bruce A, Thank you taking the time to write a review. I'm so happy to know you had a great time with us and that you enjoyed our amenities and services. We're strongly committed to ensure all of our guests feel cared for, valued and respected. Thank you for letting us know that you would stay again in our...

Reviewed 12 March 2015

This hotel is in a prime location and has every service that may be needed right at your fingertips. The view from my room was exceptional and the customer service was of the highest quality. My vacation was stress free and I contribute a part of this to the convienience of my accomodations and all of the services they provide.

Review collected in partnership with Hilton Hotels & Resorts
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Helpful?
Thank rdrew0317
Denver, Colorado
Reviewed 11 March 2015

The location of this hotel is great, and if you're bringing the kids I can see how this would be a good choice for the pool and lagoon activities. We stayed two nights at the beginning of our trip and appreciated the proximity to restaurants, many within walking distance. The rooms are large and tiled but are feeling their age....

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2Thank wanderlust555
COLUMBIA, United States
Reviewed 11 March 2015

Eveything you need in one place. Restaurants, bars, casino, pools, and the beach! Prime location to walk to other areas as well. Dennys is 24 hours. Lady out front chops coconuts. Lagoon is on one side and the atlantic ocean is on the other.

Review collected in partnership with Hilton Hotels & Resorts
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Helpful?
4Thank Bree M
Carolina P, Guest Services Coordinator at The Condado Plaza Hilton, responded to this review

Dear Bree M, Thank you sharing your feedback. We love hearing about our guest's experiences specially when we achieve our main goal of providing you with top-notch service and installations. We hope to have you back in a non distant future. Please feel free to contact me and I will gladly assist you. Kindest regards, Carolina Carolina.padin@hilton.com

Reviewed 11 March 2015

Stayed here for 2 nights on business. This hotel looks old and somewhat dodgy. Maybe because it is nearby the beach, people walk around in their swim wear and makes the environment around seem somewhat cheesy. Front desk staff did not speak good English, and the line to check in was creeping out the door. Maybe because this is PR...

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1Thank MsNYC1
Reviewed 11 March 2015 via mobile

The Ashford Sports Lounge Bar was a lot of fun. The bartender Cristina Rivera was awesome, very friendly, she made excellent drinks especially the Passion Fruit Mojito and a delicious shot Chichaitode Parcha, never heard of it, but it was fantastic, she was also very helpful when it came to things to do in San Juan. Also hotel had a...

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Helpful?
1Thank Jilljurata
Carolina P, Guest Services Coordinator at The Condado Plaza Hilton, responded to this review

Dear Jilijurata, Thank you for sharing your experience with us. Our main mission is to provide you with memorable experiences and impeccable service. We love to hear we have succeeded in our endeavor. We will thank Cristina for her commitment to quality service and a job well done. If travel brings you back, please feel free to contact me and...

San Francisco, California
Reviewed 10 March 2015

I was here on work at a large bank in the San Patricio area. The location is great for easy access and egress to the highway. Restaurants in the rest of Condado are a short walk away. Staff here is awesome. Ashley at the front desk was s very helpful with my requests and exceeded my expectations. Others I'd like...

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Helpful?
1Thank Ivan C
Carolina P, Guest Services Coordinator at The Condado Plaza Hilton, responded to this review

Dear Ivan C, Thank you for taking the time to write a review of our property. Our entire staff strives to create memorable experiences for all our guests; but it is great to hear when one of them, in this case Ashley, Eneida and Carlos have gone above and beyond. We will thank them and offer your compliments. We hope...

Manheim, Pennsylvania
Reviewed 10 March 2015 via mobile

Absolutely incredible ocean view rooms. Don't consider any other option. Then there is the Picayo restaurant , highly ranked and deservedly so. Expensive but worth every penny. After that , you get the usual bad Puerto Rico service. I mean bad. The hotel itself is tired and needs a makeover badly. There is junk on the lower roof for a...

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Helpful?
1Thank Redvette65
Carolina P, Guest Services Coordinator at The Condado Plaza Hilton, responded to this review

Dear Redvette65, Thank you sharing your feedback. You're absolutely right about our ocean view rooms and Pikayo; they're wonderful! Guest feedback is very important to us; your comments makes us learn and correct our faults as we strive for excellence every day. However this does not excuse the fact that your vacation was hindered by some of the staff's behaviors....

Reviewed 8 March 2015 via mobile

My husband and I decided to escape the snow and booked a stay at the Condado Plaza Hilton for five days. The hotel lobby and reception were fine, however the hotel is segmented into two buildings. The main part is on the ocean, where the majority of activity happens. You can either have ocean views or a view of the...

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Helpful?
2Thank Danielle C
Carolina P, Guest Services Coordinator at The Condado Plaza Hilton, responded to this review

Dear Danielle C, Thank you for taking the time to write a review about your recent stay at our hotel. We appreciate your feedback and we’re very sorry you were unhappy with your guest room. Guest feedback is incredibly important to us and we are taking your comments into consideration as we work with our maintenance and housekeeping teams to...

Downers Grove, il
Reviewed 6 March 2015 via mobile

Stayed at this hotel 3 nights before a cruise, booked a ocean view with a balcony 8 months in advance. Room had a great view but balcony very small could not even go out let alone sit out there, called front desk and was told they would try to move us...... Still waiting for a call back!!!! Room was nice,...

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3Thank Seaharlie

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11/06/2017 12/06/2017
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Amenities

Highlights
  • Pool
  • Beachfront
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Spa
  • Free High Speed Internet ( WiFi )
About the property
  • Beachfront
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Spa
  • Hot Tub
Room types
  • Suites
  • Family Rooms
  • Accessible rooms
  • Non-Smoking Rooms
In your room
  • Air Conditioning
  • Refrigerator in room
Internet
  • Public Wifi
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Business Centre with Internet Access
  • Meeting Rooms
  • Children Activities (Kid / Family Friendly)
  • Dry Cleaning
  • Concierge
  • Banquet Room
  • Conference Facilities
  • Laundry Service
  • Multilingual Staff
Official Description (provided by the hotel)
The Condado Plaza Hilton, the only hotel overlooking both the Atlantic Ocean and Condado Lagoon, is an enchanting alternative to typical San Juan hotel. Our unique location boasts cool ocean breezes, breathtaking sunsets, and a shimmering, protected beach. Whether you're traveling for work or play, this sparkling hotel offers it all, superb dining options including the award-winning Pikayo restaurant, elegant event venues, three glistening pools, water slide, waterports, 24-hour fitness center, tennis, poolside massage and bustling nightlife. ... more   less 

Additional Information about The Condado Plaza Hilton

Address: 999 Ashford Avenue, San Juan 00907, Puerto Rico (Formerly Conrad San Juan Condado Plaza)
Region: Caribbean > Puerto Rico > San Juan
Price Range: RM692 - RM1,324 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — The Condado Plaza Hilton 4*
Number of rooms: 572
Reservation Options:
TripAdvisor is proud to partner with Orbitz, Expedia, Hilton Hotels Direct, Hotwire, Hotels.com, Booking.com, HotelsforEveryone, Cheap Tickets, getaroom.com, HotelQuickly, Cancelon, HRS and TripOnline SA so you can book your The Condado Plaza Hilton reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
Also Known As:
Conrad San Juan Condado Plaza Hotel San Juan
San Juan Conrad
Condado Plaza Hotel San Juan
Hotel Resort Wyndham
Hotel Style:
#6 Spa Hotel in San Juan
#8 On the Beach Hotel in San Juan
#11 Luxury Hotel in San Juan
#15 Business Hotel in San Juan
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Questions & Answers

Here's what travellers have asked, with answers from The Condado Plaza Hilton staff and other travellers.
172 questions
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New York

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Questions? Get answers from The Condado Plaza Hilton staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Get a Jr. Suite or Presidential Suite”
  • Our balcony
HIramPhilly, 28 May 2017 | Read review
“Higher floor better views, great pre cruise for Disney”
StevieK_13, 24 May 2017 | Read review
“Beach side rooms are extra but worth it..”
bobm664, 22 May 2017 | Read review
“I would recommend a room from 7 and above on the ocean side”
agallo2017, 19 May 2017 | Read review
“Try to get a room on the ocean side”
ashleycook620, 18 May 2017 | Read review
5 of 5
Hotwire.com
US$206* /night
View Deal
Expedia.comUS$206
Hilton.comUS$206
Booking.comUS$215
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Prices are for 1 room, 2 adults
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