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We stayed in this property, the previous night of our cruise in the caribbean islands
The hotel is very well located if you are taking a cruise
Its facilities are multiple, with restaurants, bars, casino and the rooms are spacious, comfortable well designed, own a...More
Right across the street from the cruise ship dock where we left on our cruise. Walk able to old town. Our reservations got messed up- we had a group of 13 in 6 rooms so they upgraded 2 of them to suites! The suites were...More
The rooms weren't ready on time and the check in process was congested and unorganized. The employees themselves seemed nice, but they aren't efficient. The location is perfect, though. My family was set to cruise, disembarking from San Juan; we could see our cruise ship...More
Thank Ry C
Response from Armando E, Director of Sales at Sheraton Old San Juan HotelResponded 5 days ago
Thank you for sharing your experience with us here. We regret not having your room ready upon check-in. We have been operating above 90% occupancy all summer long although, regardless, rooms should be available at least by 3pm which is the check-in time....More
We stayed here for one night en route to the BVI. I had booked well in advance through Booking.Com but when I came to pay the bill the hotel added another 25% for tax & something called hotel amenities. When I asked what this was...More
Response from Armando E, Director of Sales at Sheraton Old San Juan HotelResponded 1 week ago
Thank you for sharing your experience with us. We truly regret the confusion relative to the Gov't. taxes and resort fees. All 3rd party booking sites state these fees are not included in the price quoted. Moreover, we regret not meeting your expectations...More
It's not the best Sheraton out there, I'll agree. The carpet looks tired, the lobby is small, the restaurant is not good and still couldn't find the bar. As a platinum SPG member, I never get upgraded here. But, the location is the best, I...More
US$152 - US$324 (Based on Average Rates for a Standard Room)
Star rating provided by Expedia.
#9 Luxury Hotel in San Juan
#15 Romantic Hotel in San Juan
#15 Family Hotel in San Juan
Non-Smoking Rooms ,
Number of rooms
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