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Sheraton Old San Juan Hotel

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Sheraton Old San Juan Hotel
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2,273 Reviews from our TripAdvisor Community

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Showing 2,069: English reviews
canada
Reviewed 2 weeks ago

Stayed at this hotel for six incredible nights, from our checking in and through our entire stay, we loved it. Everything was excellent, the friendliness of the staff, the food, the help, and the location. Thanks Sheraton you made our stay very memorable.

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Helpful?
Thank funguyCanada
Salinas
Reviewed 2 weeks ago

We stayed here the evening before a cruise. It was a great clean location, and the people at the desk were really helpful and nice. The room was clean and a great place to sleep. We had a gap between when the regular check out was and when we had to board for the cruise, so we asked the front...

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Thank raininroses
Monterey, California
Reviewed 3 weeks ago

A fantastic location in downtown Old San Juan, the Sheraton Old Juan great access to the historic areas of Old San Juan, as well a great view across the port and adjacent cruise ships. Whilst the rooms are nothing special, the lobby stairwell is quite picturesque. Solid quality in a great location.

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Thank Fadamos
Philadelphia
Reviewed 3 weeks ago

My husband and i have stayed at this Sheraton many times after coming in from a cruise. This hotel is in the perfect spot in old San Juan. It's right there at the ports so you can see these huge cruise ships coming and going. It's right in the center of everything. We walked outside of the hotel and caught...

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Thank justtracey2016
Washington DC
Reviewed 3 weeks ago via mobile

First.... hotel is located at a great location. Walking distance to a lot of local attractions and quality restaurants. Bu Rooms are OK a bit outdated though. As SPG Gold rewards member, We checked in for one night before heading to our 3 day trip to Fajardo and I have a return booking too. We had a couple of maintenance...

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1Thank 860asaadm
Armando E, Director of Sales at Sheraton Old San Juan Hotel, responded to this review

Dear guest, Thank you again for your feedback. As stated in your previous correspondence with us, we are glad that we were able to solve your problem with your first guest room and that you had a pleasant stay. Looking forward to your return.

Reno, Nevada
Reviewed 3 weeks ago

We had a great stay at the Sheraton and are very appreciative of the complimentary upgrade we received to a corner suite from our group reservation of a standard room. As an SPG member we were glad to get our points and found the service levels excellent during our stay. We attended a meeting that included a room with a...

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Thank Ken P
Saint Augustine, FL
Reviewed 3 weeks ago

My wife and I wanted a short vacation in PR where we could walk everywhere we wanted to go, and selected the Sheraton Old San Juan primarily for its location and secondarily for the anticipated amenities that go along with a major brand hotel. The hotel is perfectly located for sightseeing in San Juan, especially Old San Juan, so that...

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Thank Brad C
Armando E, Director of Sales at Sheraton Old San Juan Hotel, responded to this review

Dear guest, Thank you for sharing your experience with us here. We are glad that you enjoyed our unique location in the heart of Historic Old San Juan district. Indeed, we are almost complete with our full property renovation but have several guest room floors to go. During the summer we also plan on opening a new bay front lounge...

Barcelona, Spain
Reviewed 3 weeks ago via mobile

Classic style of a US hotel. Same light switches, toilet fittings, brown carpets etc. You could be anywhere. But the location is very good in the old town plus it is right across the road from the cruise terminal which is why we booked it.

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Thank Stephen M
Armando E, Director of Sales at Sheraton Old San Juan Hotel, responded to this review

Dear Guest, Thank you for your feedback. We are glad that you enjoyed our unique location in Historic Old San Juan district. Hopefully, you also got a glance from the elevator posters about our current renovations which should be completed within the next 60 days. We hope you enjoyed your cruise vacation and look forward to your next visit.

Vancouver, Canada
Reviewed 4 weeks ago

This hotel has a great location, right next to the cruise ship terminal and perfect walking distance to old San Juan. It really couldn't get any better, so if either are the purpose of your trip then I would highly recommend the hotel. Comfortable beds and pleasant staff. On the downside, although it has recently been redone, it doesn't quite...

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Thank StephanieMW2014
Armando E, Director of Sales at Sheraton Old San Juan Hotel, responded to this review

Dear Guest, Thank you for sharing your experience with us here. We are glad that you really enjoyed our unique location in the heart of historic Old San Juan. We regret not meeting your expectations at our restaurant. Our guest room renovations will be completed by May this year as we have several floors remaining. We hope you enjoyed the...

Vancouver Canada
Reviewed 4 weeks ago

The Sheraton Old San Juan has the perfect combination of location, great staff, amenities, and price. We had a spacious room, lovely bedding, a chair with good light to read, and a handy wee fridge we rented for $10/day(which froze our fruit and yougurt, so check that it's not left set on High!) We could walk everywhere, and there were...

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1Thank Fannie24

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Amenities

Highlights
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Room Service
  • Bar/Lounge
  • Free High Speed Internet ( WiFi )
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Hot Tub
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Air Conditioning
Internet
  • Free Internet
  • Public Wifi
  • Free High Speed Internet ( WiFi )
Services
  • Room Service
  • Business Centre with Internet Access
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
Official Description (provided by the hotel)
Sheraton Old San Juan Hotel is situated in the heart of historic and romantic old San Juan district. We are ideally located on the waterfront, just a few moments from the docking point of grand cruise ships. We are literally "Steps from Everything" as you can walk to over 200 restaurants, cafe's, pubs, shops & much more. There is also a secluded beach 0.7 miles / 13 minute walk across Capitol - Senate house in Old San Juan or a 1.1 mile scenic walk to pristine Escambron beach which has food kiosks etc. Discover why Old San Juan is the Caribbean's most visited city. ... more   less 

Additional Information about Sheraton Old San Juan Hotel

Address: 100 Brumbaugh Street | Old San Juan, San Juan 00901, Puerto Rico (Formerly Sheraton Old San Juan Hotel & Casino)
Region: Caribbean > Puerto Rico > San Juan
Price Range: RM608 - RM1,405 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Sheraton Old San Juan Hotel 4*
Number of rooms: 240
Reservation Options:
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Also Known As:
Sheraton Old San Juan Hotel And Casino
Sheraton Old San Juan Hotel San Juan
Sheraton San Juan
San Juan Sheraton
Old San Juan Sheraton
Hotel Style:
#10 Luxury Hotel in San Juan
#15 Romantic Hotel in San Juan
#15 Family Hotel in San Juan
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Questions & Answers

Here's what travellers have asked, with answers from Sheraton Old San Juan Hotel staff and other travellers.
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Los Angeles, California
Lawton, Oklahoma

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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Stay away from the rooms near the elevators. When checking out (elevators are crowded) go up (empty) and then ride them back down.”
kennethsY970QZ, 26 Apr 2017 | Read review
“Get a room on the 8th or 9th floors.”
planetraincar, 26 Apr 2017 | Read review
“Rooms facing the ocean offer beautiful views and opportunities to watch the cruise ships come and go right in front of your room.”
RichinHouston, 24 Apr 2017 | Read review
“Suite 304 has fabulous ocean views and you can watch the cruise ships come into port.”
2Klecks, 24 Apr 2017 | Read review
“Our room was on the side, partial view of the water and harbour, and relatively quiet noise wise.”
funguyCanada, 9 Apr 2017 | Read review
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