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Sheraton Old San Juan Hotel

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2,083 Reviews from our TripAdvisor Community

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Showing 1,903: English reviews
Panama City Beach, Florida
Level Contributor
6 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
Reviewed 16 October 2014

Arrived here on the 14th of October - At the time of this review I am still staying at the property. In a nutshell I am going to say I will never stay in this hotel again. Now, let me tell you why. First at all.. I am a Platinum member and I was using point and cash for my... More 

Helpful?
2 Thank J T
Armando E, Director of Sales at Sheraton Old San Juan Hotel, responded to this review

Dear guest, We truly regret all of the inconveniences you experienced during this stay. No words to justify as we obviously failed to deliver the quality experience you are entitled to. These issues are being shared with all department heads and we honestly say that they don't represent the experience delivered to our guests. We do have guest self parking... More 

New York City, New York
Level Contributor
94 reviews
25 hotel reviews
common_n_hotel_reviews_1bd8 65 helpful votes
Reviewed 16 October 2014

So the hotel is a standard sheraton with a small casino in the lobby. I was met by a very friendly receptionist who made me feel welcome. My room was great, as expected. Location is good, pool is really a plunge pool, not a swimming pool. My disappointment came when looking to get a taxi to take me a short... More 

Helpful?
1 Thank David B
Armando E, Director of Sales at Sheraton Old San Juan Hotel, responded to this review

Dear Guest, We are glad you enjoyed your stay but really regret your experience with the taxi. The Puerto Rico Tourism Co. taxi commission would take swift action on this isolated cases but would need some sort of I.D. or license plate info if avail. We hope to welcome you back soon. More 

Pennsylvania
Level Contributor
17 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 18 helpful votes
Reviewed 14 October 2014

This is the best location to the Carnival pier. Walked across the street with luggage and onto the Carnival Valor. Walked all over old San Juan from hotel. Cafe Mallacora was a great local place to have breakfast. Our room was not ready early but they stored our luggage while we toured. Also on cruise day we left our luggage... More 

Helpful?
3 Thank Pennsylvaniafamily
Armando E, Director of Sales at Sheraton Old San Juan Hotel, responded to this review

Dear guest, Glad you enjoyed your visit and we sure hope you also enjoyed your cruise vacation. We wish you a milder winter this year as well. More 

1 review
common_n_hotel_reviews_1bd8 6 helpful votes
Reviewed 13 October 2014

It was very convenient for our cruise trip the port is right across the street. The staff is friendly and helpful and the rooms are more than I expected free Starbucks coffee and dasani waters and the restaurants on premises are great. Chicago burger co. Is the best burger in Puerto Rico

Helpful?
6 Thank Jrichard89
Armando E, Director of Sales at Sheraton Old San Juan Hotel, responded to this review

Dear guest, Thanks for the compliments. We are glad you enjoyed your visit and our famous Chicago Burgers. Hope you also tried our famous local artisan beer from Old Harbour or the Bacardi outdoor bar mojitos. More 

Central Florida, Florida
Level Contributor
15 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
Reviewed 11 October 2014

I reserved our room with the AAA rate and benefits. I selected this hotel since we were to receive 2 breakfasts with AAA. At check-in I was told if it wasn't printed on my confirmation copy, we don't get it. (It was a drop-down in the room selection & not printable.). The room was clean with minimal coffee supplies. We... More 

Helpful?
1 Thank Karen7586
Armando E, Director of Sales at Sheraton Old San Juan Hotel, responded to this review

Dear guest, We apologize for any misunderstanding about the rate package booked. We are auditing the site offer to ensure accuracy. More 

Level Contributor
27 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 17 helpful votes
Reviewed 11 October 2014 via mobile

Beautiful hotel and great staff. Rooms are large and the beds are comfortable. The views from the room are lovely. Hot tub and pool are located on the roof and are open air. Chicago burger attached to hotel and Sr. Frogs next door.

Helpful?
2 Thank Familytravelorx5
Armando E, Director of Sales at Sheraton Old San Juan Hotel, responded to this review

Dear guest, Thanks for the compliments about your stay and we hope to see you return soon. More 

Austin, Texas
Level Contributor
183 reviews
36 hotel reviews
common_n_hotel_reviews_1bd8 124 helpful votes
Reviewed 9 October 2014

The Sheraton in Old San Juan definitely has some thing going for it. Location is awesome, room was clean and overlooking the cruise port. Very picturesque. The rooftop pool is small and less than amazing but still can't beat that view! The hot tub was pretty enjoyable too. Good place to unwind after a long day of sight seeing. We... More 

Helpful?
7 Thank JCntex
Armando E, Director of Sales at Sheraton Old San Juan Hotel, responded to this review

Dear guest, Thanks for sharing with us your feedback. Glad you like our location but unfortunately, we failed to meet your expectations in several areas. Indeed, the two parking garages adjacent to us are available for self-parking and have a guest rate of $10 x night. All your feedback will certainly be shared with each department for evaluation and necessary... More 

Charlotte, North Carolina
Level Contributor
75 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 27 helpful votes
Reviewed 8 October 2014 via mobile

At the heart of old san juan. Lets start with the good- location and age of room. And roof top pool and yacuzzi. thats it. The bad- valet parking service is not worth it, you call for your car to be pulled around and it makes no difference of you just walk down as well and ask for it. They... More 

Helpful?
2 Thank Ronald C
Armando E, Director of Sales at Sheraton Old San Juan Hotel, responded to this review

Dear guest, We truly appreciate your feedback and sincerely regret not meeting your expectations during your recent visit. Valet is the concession and we will share with all concern. We also offer self parking at $10 x night. Anyhow, really wished you provided you with the quality experience you are entitled to. More 

New York City, New York
Level Contributor
10 reviews
common_n_hotel_reviews_1bd8 5 helpful votes
Reviewed 7 October 2014

It's not a fancy boutique hotel, but this hotel is a nice package. The rooms are adequate, the staff is helpful, and I really enjoy the amenities (fitness center, rooftop pool/lounge area). Having the casino downstairs is convenient and fun. As far as location, there are plenty of restaurants and stores in walking distance, and there is adequate parking at... More 

Helpful?
Thank Chris C
Armando E, Director of Sales at Sheraton Old San Juan Hotel, responded to this review

Dear guest! Thanks for the compliments. Glad you enjoyed and we hope to welcome you back soon. More 

Missouri
Level Contributor
23 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 6 October 2014

We arrived late we got a nice room, they said it was better than what they had planned for us, We used the AAA rate. The room was nice enough, it was a bit larger than some others, but we did not have a view of anything except another window. The was a bit of a smell, but not bad.... More 

Helpful?
Thank djstweety
Armando E, Director of Sales at Sheraton Old San Juan Hotel, responded to this review

Dear guest, Thanks for sharing your experience. Glad you enjoyed although apparently we had some opportunities missed to make your visit more memorable. We shall continue committed to being the top ranked branded hotel in the city. We hope to welcome you soon More 

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Room Service
  • Bar/Lounge
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Hot Tub
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Air Conditioning
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Public Wifi
  • Paid Wifi
Services
  • Room Service
  • Business Centre with Internet Access
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
Official Description (provided by the hotel)
Sheraton Old San Juan Hotel is situated in the heart of historic and romantic old San Juan district. We are ideally located on the waterfront, just a few moments from the docking point of grand cruise ships. We are literally "Steps from Everything" as you can walk to over 200 restaurants, cafe's, pubs, shops & much more. There is also a secluded beach 0.7 miles / 13 minute walk across Capitol - Senate house in Old San Juan or a 1.1 mile scenic walk to pristine Escambron beach which has food kiosks etc. Discover why Old San Juan is the Caribbean's most visited city. ... more   less 

Additional Information about Sheraton Old San Juan Hotel

Address: 100 Brumbaugh Street | Old San Juan, San Juan 00901, Puerto Rico (Formerly Sheraton Old San Juan Hotel & Casino)
Region: Caribbean > Puerto Rico > San Juan
Price Range: RM714 - RM1,518 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Sheraton Old San Juan Hotel 4*
Number of rooms: 240
Reservation Options:
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Also Known As:
Sheraton Old San Juan Hotel San Juan
Sheraton Old San Juan Hotel And Casino
Sheraton San Juan
San Juan Sheraton
Old San Juan Sheraton
Hotel Style:
#9 Luxury Hotel in San Juan
#15 Family Hotel in San Juan
#15 Romantic Hotel in San Juan
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Questions & Answers

Here's what travellers have asked, with answers from Sheraton Old San Juan Hotel staff and other travellers.
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Questions? Get answers from Sheraton Old San Juan Hotel staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Don't let the bayroom fool you it looks out to the top of buildings and just a little bit to the water”
 of 5 bubbles Itsmelvw, 27 Nov 2016 | Read review
“ask for a room facing the bay”
 of 5 bubbles 65scotto, 25 Nov 2016 | Read review
“I'd rathe book in a higher floor.”
 of 5 bubbles Kalesa17, 10 Nov 2016 | Read review
“Get the corner room... great view of the harbor..”
 of 5 bubbles Fjdavis50, 9 Nov 2016 | Read review
“9th floor but away from the pool itself was great.”
 of 5 bubbles 34769pete, 1 Nov 2016 | Read review
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