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Sheraton Old San Juan Hotel

Orbitz.comUS$155*
View Deal
04/06/2017 05/06/2017
1 room 2 adults 0 children
US$210*
US$155*
US$210*
US$155*
US$210*
US$155*
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Sheraton Old San Juan Hotel
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2,307 Reviews from our TripAdvisor Community

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Showing 2,098: English reviews
Stillwater, Minnesota
Reviewed 8 April 2015

My family and I stayed at this resort for one night so we could tour Old San Juan the next day. We picked the wrong day as it was Good Friday and most everything was closed. The casino closed at midnight the night before and all day on Good Friday. We stayed in two king suites to fit our family....

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Helpful?
Thank kimmysue42
Armando E, Director of Sales at Sheraton Old San Juan Hotel, responded to this review

Dear Guest, Thank you for taking the time to share your feedback. We hope to welcome you back to our hotel very soon! Sincerely,

Indianapolis, IN
Reviewed 7 April 2015 via mobile

We stayed here one night after getting off a cruise. We were able get off the ship and walk to the hotel. The hotel was in walking distance of restaurants, shopping and activities. We took the ferry to the Bacardi Factory and enjoyed the night life in Old San Juan.

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2Thank sd1029
Armando E, Director of Sales at Sheraton Old San Juan Hotel, responded to this review

Dear Guest, Thank you for the great review of our hotel! Indeed we have been blessed with this unique location in Historic Old San Juan, the Caribbean's most visited city. We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely,

Albuquerque, New Mexico
Reviewed 4 April 2015

This is a well-located hotel, with typical Sheraton amenities, but seems a little run-down, and got very loud in the middle of the night due to some drunken fools. It could probably use some updating.

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Helpful?
Thank TGx3
Armando E, Director of Sales at Sheraton Old San Juan Hotel, responded to this review

Dear Guest, Thank you for taking the time to share your feedback. We hope to welcome you back to our hotel very soon! Sincerely,

Modesto, California
Reviewed 3 April 2015

I stayed here for five nights during my recent trip to Puerto Rico. Four of the nights were with a tour group that was prepaid and one night was on my own. This hotel has a lot going for it, especially the great location next to Old San Juan. It was pretty easy to walk to the heart of the...

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3Thank MSWMom50
Armando E, Director of Sales at Sheraton Old San Juan Hotel, responded to this review

Dear Guest, Thank you for the great review of our hotel! We regret that upon arrival we could not provide you with your meeting room information. We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely,

Dubai, United Arab Emirates
Reviewed 2 April 2015

This hotel is in a great location for exploring Old San Juan. We were only there for one night as we had spent our trip on the East Coast and came in the afternoon before a very early flight out. Upon pulling up to the hotel, the first thing we saw was three GIGANTIC cruise ships. It's right in front...

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1Thank USATravelerUAE
Armando E, Director of Sales at Sheraton Old San Juan Hotel, responded to this review

Dear Guest, Thank you for the great review of our hotel! We are glad that you enjoyed your stay although too short and we hope to see you again very soon. Sincerely,

Mayaguez, Puerto Rico
Reviewed 2 April 2015

We had a great weekend at this hotel. The check in was fast and friendly. It is located right in front of Carnival's pier and within walking distance of all Old San Juan attractions. The pool/spa area on the rooftop is very nicely kept and the view of San Juan bay is great. The breakfast at Palio's was a buffet...

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1Thank Sandra M
Armando E, Director of Sales at Sheraton Old San Juan Hotel, responded to this review

Dear Guest, Thank you for taking the time to share your feedback. We hope to welcome you back to our hotel very soon! Sincerely,

Enon, Ohio
Reviewed 1 April 2015

Flew from New York to airport where we were immediately driven in a Limo to the Sheraton in Old San Juan. Check in was easy, the staff friendly and the room fresh and clean. Stayed two nights spending our Anniversary there. We walked and rode the trolley all over the area taking in the sites and meals at lovely restaurants....

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Helpful?
2Thank Joanie4875
Armando E, Director of Sales at Sheraton Old San Juan Hotel, responded to this review

Dear Guest, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely,

San Juan, Puerto Rico
Reviewed 1 April 2015

If you are renting a car at OSJ Sheraton's Hertz desk, beware. There was only one employee for my return, a nice guy, but he had to do it all: reservations, phones, returns, etc. So for my return it took 1 hour (!) and there is no drop off place you you have to park illegally while waiting.

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Thank Ramon O
Armando E, Director of Sales at Sheraton Old San Juan Hotel, responded to this review

Dear guest, Thank you for your feedback. We will be sharing your comments with Hertz Rental Car.

Fresno, California
Reviewed 31 March 2015

Flew into San juan, Puerto Rico on a red-eye 3/12/15. flew from California to San juan, too old for that type of flying. Got checked into hotel immediately around noon. Ate at their restaurant and immediately got into room to fell asleep. It was very quiet, peaceful and refreshing place to rest. Also ate at their breakfast Buffett, customer service...

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Helpful?
3Thank jontera
Armando E, Director of Sales at Sheraton Old San Juan Hotel, responded to this review

Dear Guest, Thank you red-eye "Daytime sleepers" We are glad that you enjoyed your stay. I guess you must have been up all night enjoying the amazing nightlife of Old San Juan then, We hope to see you again very soon. Sincerely,

Reviewed 31 March 2015

If you compare this Sheraton to other ones it will probably lack some quality. However, it is located at Old San Juan which is a nice area and I found the service at reception desk very kind -- especially Yvonne and Sibelia were very helpful.

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2Thank Junsjc
Armando E, Director of Sales at Sheraton Old San Juan Hotel, responded to this review

Dear Guest, Thank you for taking the time to share your feedback. We hope to welcome you back to our hotel very soon! Sincerely,

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04/06/2017 05/06/2017
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Amenities

Highlights
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Room Service
  • Bar/Lounge
  • Free High Speed Internet ( WiFi )
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Hot Tub
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Air Conditioning
Internet
  • Free Internet
  • Public Wifi
  • Free High Speed Internet ( WiFi )
Services
  • Room Service
  • Business Centre with Internet Access
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
Official Description (provided by the hotel)
Sheraton Old San Juan Hotel is situated in the heart of historic and romantic old San Juan district. We are ideally located on the waterfront, just a few moments from the docking point of grand cruise ships. We are literally "Steps from Everything" as you can walk to over 200 restaurants, cafe's, pubs, shops & much more. There is also a secluded beach 0.7 miles / 13 minute walk across Capitol - Senate house in Old San Juan or a 1.1 mile scenic walk to pristine Escambron beach which has food kiosks etc. Discover why Old San Juan is the Caribbean's most visited city. ... more   less 

Additional Information about Sheraton Old San Juan Hotel

Address: 100 Brumbaugh Street | Old San Juan, San Juan 00901, Puerto Rico (Formerly Sheraton Old San Juan Hotel & Casino)
Region: Caribbean > Puerto Rico > San Juan
Price Range: RM580 - RM1,401 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Sheraton Old San Juan Hotel 4*
Number of rooms: 240
Reservation Options:
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Also Known As:
Sheraton Old San Juan Hotel San Juan
Sheraton Old San Juan Hotel And Casino
Sheraton San Juan
San Juan Sheraton
Old San Juan Sheraton
Hotel Style:
#9 Luxury Hotel in San Juan
#15 Family Hotel in San Juan
#15 Romantic Hotel in San Juan
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Questions & Answers

Here's what travellers have asked, with answers from Sheraton Old San Juan Hotel staff and other travellers.
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Los Angeles, California
Lawton, Oklahoma

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Questions? Get answers from Sheraton Old San Juan Hotel staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Our room faced the parking garage and it was a little noisy”
elmst, 18 May 2017 | Read review
“Even the rooms that state they are partial waterfront views are fine.”
jacklyle34, 17 May 2017 | Read review
“Carefully read room descriptions before booking -- best are the DELUXE rooms”
buddylee1102, 12 May 2017 | Read review
“stay on low floors for Sunday cruising elevators are slow and crowded.”
FreqTraveler67, 3 May 2017 | Read review
“Rooms facing the port are not overlooked. Those at the side may be overlooked by apartment blocks.”
  • View of the port from bedroom (8th floor)
  • Bedroom and window view
  • View from balcony (8th floor)
  • View from balcony of ships coming into port
astonvillan, 3 May 2017 | Read review
5 of 5
Orbitz.com
US$155* /night
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AMOMAUS$210
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Prices are for 1 room, 2 adults
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