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Doubletree by Hilton San Juan

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Traveller (768)
Room & Suite (469)
Pool & Beach (196)
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Overview
  • Excellent61%
  • Very good29%
  • Average7%
  • Poor2%
  • Terrible1%
Travellers talk about
Free Wifi
Parking
Breakfast Buffet
Air Conditioning
Pool
Non-Smoking Rooms
Restaurant
4 Star Hotel
All hotel details
Offers from Doubletree by Hilton San Juan
Special Offer: Double Points, Every Stay
Hotel deals
Offers from Doubletree by Hilton San Juan
Special Offer: Double Points, Every Stay
Hotel deals
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Rooms
7 May8 May
|
1 room, 2 adults, 0 children
Standard Room
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Reviews (2,969)
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2,682 results
Traveller rating
1,602
781
204
63
32
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LanguageEnglish
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1,602
781
204
63
32
Show reviews that mention
All reviewsdouble treemurphy bedgrocery store across the streethour supermarketwarm cookiescafe pierrebebo's cafeself parkingpool and hot tubbusiness centerpool areaopen hoursfew blocksvery nice hotelresort feepre cruise stayfitness center
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1 - 5 of 2,682 reviews
Reviewed yesterday

Very small room, bad smell, shower overflow on the floor ..Billing - held extreme amount of pending funds on my card..Mail was not a priority.Did not receive any mail sent during my stay.The Mail I sent has not been received.

Review collected in partnership with DoubleTree by Hilton
Thank jmariegarner08
Hotel's Favourite
Reviewed 19 February 2018

Last year we stayed at Hyatt House booked with hotwire.com. This time is used Hilton Honors point for a room with a queen and a murphy at the double tree. The murphy bed is quite well built in the room design. The lobby was fresh....More

9  Thank Bruno J
Response from YMCSanJuan, General Manager at Doubletree by Hilton San JuanResponded 20 February 2018

Saludos Bruno J, We are always thrilled when HiltonHonors members use their points to stay with us. Thank you for choosing to spend your pre-cruise night in San Juan with our Hilton family. I cannot express how thrilled I was to read about your wonderful...More

Reviewed 2 days ago

Very accommodating. Felt safe and comfortable here. Loved the outdoor pool and hot tub area. The set up of hotel was convenient with gym nearby outdoor pool area. The entrance way had a foul smell but not in the rooms, so passing through was temporary...More

Thank phunt002
Reviewed 3 days ago

Double tree in San Juan is a "small" hotel in Condado. It isn't on the water front but is very close to the beach. The crew is absolutly fantastic. It has a nice swimmingpool, gym and a nice cafe. The lobby is very good to...More

Thank Julio G
Reviewed 6 days ago via mobile

We stayed here for three nights and enjoyed our stay. The hotel has beach access a few blocks away and a golf cart to drive you if you choose not to walk. They offer chairs and umbrellas and deliver drinks during certain times. There are...More

2  Thank Jennifer A
Response from YMCSanJuan, General Manager at Doubletree by Hilton San JuanResponded 5 days ago

Saludos Jennifer A, We are so thrilled to hear that you loved staying with us and that you would choose to stay with us again. How great that you took the time to explore some of the fantastic restaurants in our area! There are so...More

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About
Awards & Recognition
Certificate of Excellence
Amenities
Top amenities
Pool
Restaurant
Fitness Centre with Gym / Workout Room
Room Service
Free High Speed Internet (WiFi)
Bar/Lounge
Spa
Hotel Amenities
Business Centre with Internet Access
Room Service
Meeting Rooms
Dry Cleaning
Laundry Service
Concierge
Banquet Room
Multilingual Staff
Self-Serve Laundry
Conference Facilities
Room amenities
Air Conditioning
Microwave
Refrigerator in room
Things to do
Pool
Restaurant
Fitness Centre with Gym / Workout Room
Bar/Lounge
Hot Tub
Spa
Heated pool
Outdoor pool
Details
Price range
US$177 - US$357 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#3 Business Hotel in San Juan
#3 Spa Hotel in San Juan
#4 Family Hotel in San Juan
#4 On the Beach Hotel in San Juan
#6 Romantic Hotel in San Juan
#7 Luxury Hotel in San Juan
Room types
Non-Smoking Rooms, Accessible rooms
Details
Price range
US$177 - US$357 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#3 Business Hotel in San Juan
#3 Spa Hotel in San Juan
#4 Family Hotel in San Juan
#4 On the Beach Hotel in San Juan
#6 Romantic Hotel in San Juan
#7 Luxury Hotel in San Juan
Room types
Non-Smoking Rooms, Accessible rooms
Add Photo Photos
Traveller (768)
Room & Suite (469)
Pool & Beach (196)
Dining (66)
Amenities (98)
Business Centre & Event Rooms (10)
Family and Play Areas (7)
Questions & Answers
Ask a question
Kathy S
13 March 2018|
AnswerShow all 3 answers
Response from YMCSanJuan | Property representative |
Hi Kathy S, While we do not have a shuttle from the airport to the hotel or the cruise port, we do have taxis available out front 24/7. At the airport, you will also find many taxi cabs available in the exit area. On... More
2
Votes
Sabine E
3 March 2018|
AnswerShow all 3 answers
Response from Tracey S | Reviewed this property |
Hi, the Double Tree is about 15-20 mins from the airport.
0
Votes
tonykitchen9
24 February 2018|
AnswerShow all 7 answers
Response from Jose Javier N | Reviewed this property |
Taxi service has fix price and only service from the airport. For hotel port and port hotel uber is the best way to go, but taxi is always an alternative. Also many private car companies can take care of your needs if an... More
0
Votes
Room Tips
"We were on the 6th floor away from the elevators and it was perfect! Quiet and comfortable."
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"Try another location if you are looking for a resort"
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"Rooms on both sides of the third floor were very good and quiet"
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"We didn't stay in one of these, but ground level rooms that have direct access to pool area looked great!"
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