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Doubletree by Hilton San Juan

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2,528 Reviews from our TripAdvisor Community

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Showing 2,306: English reviews
Providence, Rhode Island
Reviewed 2 days ago NEW

I stayed with my sister and our boyfriends last month at the Double Tree hotel in San Juan, we each had our own rooms, we asked beforehand to be placed on the same floor, and for some reason they said they didnt have two available rooms on the same floor, even though I promise the hotel felt empty, never saw...

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Thank CarlyR17
Gainesville, United States
Reviewed 2 days ago NEW

Great location, accommodations and staff. The Happy hour Wednesday is a full bar and not to be missed. The Events team is the best I've worked with, always attentive and making you feel like a million bucks. The rooms are superbly kept and modern.

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Thank David C
Orange County, California
Reviewed 3 days ago NEWvia mobile

The doubletree was very nice. We really enjoyed the staff they were extremely helpful. The swimming pool and gym were really great. The eating area was very clean. All of the staff were so helpful and treated me and my family very well.

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1Thank myshec
Scotland, United Kingdom
Reviewed 3 days ago NEW

Doubletree Hilton hotel Puerto Rico Stayed there for 3 nights prior to Cruise. Nice hotel friendly helpful staff. Room was fine, clean and bed very comfortable. We were B&B, good selection of everything for breakfast, I like my porridge in the morning and their porridge was very good. There is a tea/coffee making machine, a fridge and a microwave and...

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Thank Heather G
Riverside, California
Reviewed 5 days ago NEW

I go to San Juan every year on a cruise and have tried other hotel properties out of curiosity and this is definitely the place to stay. Their is a grocery store right across the street for all of your needs and as far as hotel food goes,, it is very good and Lidia and her staff are always there...

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Thank c2taylor
Montana
Reviewed 6 days ago NEW

The Doubletree is beautiful everywhere you look from the pool area to the lobby to the rooms themselves. We loved the bedding, the shower area, the pool and hot tub area and of course the cookies. It was extremely quiet in our room which was wonderful.

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1Thank Tunie
Miami, Florida
Reviewed 1 week ago

I'm going to focus on the positives of the hotel, the location is great, the area is safe both day and night, and across the street there is Starbucks, grocery store, multiple restaurants including great sushi, a fun bar forgot the name so no need to go far for whatever youre looking for. There is a shuttle taking guests to...

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Thank NHelen17
YMCSanJuan, General Manager at Doubletree by Hilton San Juan, responded to this review

Saludos NHelen17, We try to make each guest experience a great one at our hotel as your satisfaction is important to us. We’re sorry we didn’t provide the high quality of services you deserve, this is not typical of our hotel and staff, and we will address the issues you mentioned. If I can be of service to you in...

Decatur, United States
Reviewed 1 week ago

The DoubleTree by Hilton San Juan exceeded my already high expectations. The facility is conveniently located in walking distance to restaurants, the beach, and a grocery store. The hotel guest rooms are beautiful, spotless, well lit, and with ample storage space ideal for longer term business travel. The breakfast bar has a delicious and varied selection of foods. And the...

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1Thank Julie O
Reviewed 1 week ago via mobile

Stayed here for four nights and loved it. Rooms were clean, staff was friendly and Cafe Pierre had an amazing happy hour! Thanks for everything!! I highly recommend this hotel- and I've stayed in many Hiltons in the US.

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2Thank Nycole M
Reviewed 1 week ago via mobile

I travel 2-3 times a month all over the world and I have to say that the staff at this hotel was the friendliest ever. The breakfast staff was very amazing. Especially Sandy who just had twins. I also met a sales manager named Michael who was full of great tips and recommendations. Loved the pool and the giant chess...

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1Thank Julixa N

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Room Service
  • Bar/Lounge
  • Spa
About the property
  • Wheelchair Access
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Hot Tub
  • Spa
Room types
  • Non-Smoking Rooms
  • Accessible rooms
In your room
  • Air Conditioning
  • Microwave
  • Refrigerator in room
Internet
  • Free High Speed Internet ( WiFi )
  • Free Internet
  • Public Wifi
  • Paid Wifi
Services
  • Business Centre with Internet Access
  • Room Service
  • Meeting Rooms
  • Dry Cleaning
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Self-Serve Laundry
  • Conference Facilities
Official Description (provided by the hotel)
DoubleTree by Hilton Hotel San Juan is located in the popular Condado area of Puerto Rico's capital city. This modern, full-service hotel offers a wonderful balance of relaxed comfort and warm hospitality conveyed by a signature warm DoubleTree chocolate chip cookie on arrival. Stay within walking distance of sandy Puerto Rico beaches, museums and casinos. Our location is ideal, just three miles from the historic district of Old San Juan and only five miles from San Juan's Luis Munoz Martin International Airport. Contemporary guest rooms and executive accommodations include in-room conveniences like a 32-inch flat-screen TV, MP3 clock radio, WiFi access, microwave, mini-fridge, and plush beds for a comfortable night's sleep. Enjoy a choice of dining options showcasing Asian, Caribbean and international cuisines. Relax in tropical surrounds in the private courtyard with a sparkling outdoor pool with whirlpool. Unwind with a spa treatment or work out in the 24-hour fitness center, featuring cardio equipment and free weights. ... more   less 

Additional Information about Doubletree by Hilton San Juan

Address: 105 Ave De Diego | Ocean Park Beach, San Juan 00911-3529, Puerto Rico
Region: Caribbean > Puerto Rico > San Juan
Price Range: RM638 - RM1,428 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Doubletree by Hilton San Juan 4*
Number of rooms: 184
Reservation Options:
TripAdvisor is proud to partner with Hilton Hotels, Booking.com, Orbitz, Odigeo, TripOnline SA, Expedia, Hotels.com, Travelocity and Jetsetter so you can book your Doubletree by Hilton San Juan reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
Also Known As:
Doubletree By Hilton San Juan Hotel San Juan
Doubletree San Juan
San Juan Doubletree
Best Western San Juan
San Juan Best Western
Hotel Pierre Puerto Rico
Hotel Style:
#3 Business Hotel in San Juan
#3 Spa Hotel in San Juan
#4 Family Hotel in San Juan
#4 On the Beach Hotel in San Juan
#5 Luxury Hotel in San Juan
#6 Romantic Hotel in San Juan
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Questions & Answers

Here's what travellers have asked, with answers from Doubletree by Hilton San Juan staff and other travellers.
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Questions? Get answers from Doubletree by Hilton San Juan staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“I would have requested a room with some kind of view if staying longer.”
 of 5 bubbles 334heatherg, 7 Dec 2016 | Read review
“I always choose the balcony ! It is right by the pool.”
 of 5 bubbles c2taylor, 5 Dec 2016 | Read review
“I stayed on the 8th floor and the 5th and both were ok Ice machines on each of these floors.”
 of 5 bubbles RNP03, 22 Nov 2016 | Read review
“I loved having a Murphy bed for visits by family/friends”
 of 5 bubbles kayakgirl610, 1 Nov 2016 | Read review
“Every room is great!”
 of 5 bubbles N5504SGjohnk, 30 Oct 2016 | Read review
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