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Doubletree by Hilton San Juan

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Traveller (773)
Room & Suite (465)
Pool & Beach (196)
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Overview
  • Excellent61%
  • Very good29%
  • Average7%
  • Poor2%
  • Terrible1%
Travellers talk about
AMENITIES
Free Wifi
Parking
Breakfast Buffet
Air Conditioning
Pool
Non-Smoking Rooms
Restaurant
4 Star Hotel
All hotel details
Additional information
Offers from Doubletree by Hilton San Juan
Special Offer: Double Points, Every Stay
Hotel deals
Offers from Doubletree by Hilton San Juan
Special Offer: Double Points, Every Stay
Hotel deals
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Rooms
7 Jun8 Jun
|
1 room, 2 adults, 0 children
Standard Room
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Reviews (2,988)
There are newer reviews for Doubletree by Hilton San Juan
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2,698 results
Traveller rating
1,615
783
204
63
33
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1,615
783
204
63
33
Show reviews that mention
All reviewsdouble treemurphy bedgrocery store across the streethour supermarketwarm cookiescafe pierrebebo's cafeself parkingpool and hot tubbusiness centerpool areaopen hoursfew blocksvery nice hotelresort feepre cruise stayfitness center
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791 - 795 of 2,698 reviews
Reviewed 22 December 2015

The hotel is very nice....the bathrooms are a little small. I'm not sure if there is a new tower and an old tower.....if there is we got the old side. Don't get me wrong they have updated the rooms and they were very nice. Just...More

3  Thank Linda W
Reviewed 21 December 2015 via mobile

We stayed our last night of the trip here so that we could leave for our flight with less stress the next day. The hotel is very well maintained, the room was a bit small but clean and had all the necessary amenities (fridge, microwave,...More

Thank Ranjini S
Response from YMCSanJuan, General Manager at Doubletree by Hilton San JuanResponded 21 December 2015

Saludos Ranjini S, We are truly sorry if upon check out the front desk was not on point. I will make sure to follow up with the team and adjust as necessary. We are pleased to read that in overall it was a pleasant stay...More

Reviewed 20 December 2015 via mobile

We stayed here one night before a cruise. We received an upgrade to a pool side room. The pool is beautiful, including a hot tub, ping pong table, and large cheese game. Nearby pizza place was great for dinner. Nice staff. Beautiful lobby area. Great...More

2  Thank WiMomwithteens
Response from YMCSanJuan, General Manager at Doubletree by Hilton San JuanResponded 21 December 2015

Saludos WiMomwithteens, Thank you for sharing!! The terrace rooms are the best for the leisure stay. For your next stay lease contact us directly at 1-877-926-3030 or e-mail us at reservations@sjdoubletree.com. Always at your service, Yodil Cabán General Manager

Reviewed 18 December 2015 via mobile

I stayed here with my husband on the last leg of our trip from NYC. The plan was to stay here for 1 night and move on to other hotel... But we ended up staying for 3 nights. From check in to check out every...More

1  Thank Palesa M
Response from YMCSanJuan, General Manager at Doubletree by Hilton San JuanResponded 21 December 2015

Saludos Palesa M, We love your tittle "Happy stay" and your statement of “Thumbs up for customer service!”. We work hard to make our guests happy and appreciate your feedback! Thank you!!! Always at your service, Yodil Cabán General Manager For the lowest rate guaranteed...More

Reviewed 15 December 2015

I really like this hotel, the rooms are very comfortable and space conscious...from the bathroom with the sliding glass door to the Murphy bed (which is fantastic for maximizing space). I thoroughly enjoyed the restaurant on site (except breakfast got a bit boring...was the same...More

1  Thank N C
Response from YMCSanJuan, General Manager at Doubletree by Hilton San JuanResponded 17 December 2015

Saludos N C, We are pleased to read that you enjoyed your stay and that would return. I am concerned regarding the interaction that you have described with our front office managers. Would it be possible that you please contact me directly at yodil.caban@hilton.com? I...More

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About
Amenities
Top amenities
Pool
Restaurant
Fitness Centre with Gym / Workout Room
Room Service
Free High Speed Internet (WiFi)
Bar/Lounge
Spa
Hotel Amenities
Business Centre with Internet Access
Room Service
Meeting Rooms
Dry Cleaning
Laundry Service
Concierge
Banquet Room
Multilingual Staff
Self-Serve Laundry
Conference Facilities
Room amenities
Air Conditioning
Microwave
Refrigerator in room
Things to do
Pool
Restaurant
Fitness Centre with Gym / Workout Room
Bar/Lounge
Hot Tub
Spa
Heated pool
Outdoor pool
Details
Price range
US$179 - US$329 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#3 Spa Hotel in San Juan
#3 Business Hotel in San Juan
#4 Family Hotel in San Juan
#4 On the Beach Hotel in San Juan
#6 Romantic Hotel in San Juan
#7 Luxury Hotel in San Juan
Room types
Non-Smoking Rooms, Accessible rooms
Details
Price range
US$179 - US$329 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#3 Spa Hotel in San Juan
#3 Business Hotel in San Juan
#4 Family Hotel in San Juan
#4 On the Beach Hotel in San Juan
#6 Romantic Hotel in San Juan
#7 Luxury Hotel in San Juan
Room types
Non-Smoking Rooms, Accessible rooms
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Traveller (773)
Room & Suite (465)
Pool & Beach (196)
Dining (66)
Amenities (98)
Business Centre & Event Rooms (9)
Family and Play Areas (7)
Questions & Answers
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Heather C
9 May 2018|
AnswerShow all 8 answers
Response from nseal1976 | Reviewed this property |
Hi ,at the time I stayed the place didn't feel safe at all ,I can imagine that now after the hurricane and economic situation it's has gotten worse.
1
Vote
Kathy S
13 March 2018|
AnswerShow all 3 answers
Response from YMCSanJuan | Property representative |
Hi Kathy S, While we do not have a shuttle from the airport to the hotel or the cruise port, we do have taxis available out front 24/7. At the airport, you will also find many taxi cabs available in the exit area. On... More
2
Votes
Sabine E
3 March 2018|
AnswerShow all 3 answers
Response from Tracey S | Reviewed this property |
Hi, the Double Tree is about 15-20 mins from the airport.
0
Votes
Room Tips
"The Hilton Honors rooms on the top floor are very nice!"
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"We were on the 6th floor away from the elevators and it was perfect! Quiet and comfortable."
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"Try another location if you are looking for a resort"
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"Rooms on both sides of the third floor were very good and quiet"
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