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29/01/2018 30/01/2018
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    Acacia Boutique Hotel

    8 Calle Taft | Condado, San Juan 00911-1210, Puerto Rico
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    29/01/2018 30/01/2018
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    Traveller (405)
    Room & Suite (219)
    Pool & Beach (87)
    • Excellent48%
    • Very good28%
    • Average11%
    • Poor6%
    • Terrible7%
    Travellers talk about
    “wind chimes” (75 reviews)
    “hot tub” (104 reviews)
    Free Wifi
    Air Conditioning
    Heated pool
    Non-Smoking Hotel
    Multilingual Staff
    Private Balcony
    3.0 Star Hotel
    All hotel details
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    29 Jan30 Jan
    1 room, 2 adults, 0 children
    Standard Room

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    Standard Room

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    Write a ReviewReviews (643)
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    1 - 5 of 610 reviews

    Reviewed 8 December 2017 via mobile

    I spent 3 nights here for business. It’s a lovely place that is ideal for a vacation but was not the best choice for a business trip. Great location right on the beach. The rooms are comfortable but it would be nice if the hotel...More

    Thank hollywoodfl
    Response from Gustavo M, Guest Relations Manager at Acacia Boutique HotelResponded 4 weeks ago

    Thank you so much for your review. We are a boutique hotel that offers friendly and amazing comfort experience to all our visitants. In our exclusive restaurant Niche, an awarded cusine, ideal for meetings and adventures, guests can have brunch, most breakfast plates a la...More

    Reviewed 3 December 2017

    I think the staff here were seeking to use the hurricane as an excuse for the shortcomings of their hotel. Some problems were clearly caused by the hurricane and everyone understands that - eg cracked windows. However, the hurricane was a while ago now and...More

    Thank r4m
    Response from Gustavo M, Guest Relations Manager at Acacia Boutique HotelResponded 4 weeks ago

    Thank you very much for your review. Our hotel remained open during the worst hours of the hurricane to provide shelter to many refugees and unprotected families. Our concept is not of a hi end hotel, but a boutique style with a staff that outmost...More

    Reviewed 16 October 2017

    After evacuating the Virgin Islands from hurricane Irma only to be sent to San Juan the day before Miss Maria paid a unwelcomed visit, I found this to be a gem. Basic room was very clean, bed very comfortable, water hot and good pressure. Nicely...More

    1  Thank lovecitystronger
    Response from Gustavo M, Guest Relations Manager at Acacia Boutique HotelResponded 4 weeks ago

    Thank you so much for your review. Your feedback is the best reminder that our emphasis on outstanding performance is rewarding us with recognition and beautiful energy. We hope to see you again soon. Take care.

    Reviewed 15 October 2017 via mobile

    There was no power in the city due to weather event. I decided to stay for respite since they had a power plant and accepted pets. First night was fine. Asked to extend for a third night. The power plant stopped working the second night....More

    1  Thank Fernando C
    Response from Gustavo M, Guest Relations Manager at Acacia Boutique HotelResponded 4 weeks ago

    Thank you for your review. We apologize for any inconvenience during your stay. We provide all the amenities listed at our booking web sites, where you can read our fine print for times like these and additional messages at any time. We will take what...More

    Reviewed 9 October 2017

    DO NOT STAY HERE!!!! I was waiting to leave a review until payment could be resolved, but since the hotel is completely indifferent and ignores every single attempt at communication, here goes. We were double charged For our 6 night stay over a month ago...More

    3  Thank Princessjili
    Response from Gustavo M, Guest Relations Manager at Acacia Boutique HotelResponded 3 weeks ago

    Thank you for your feedback. We are sorry to know that you did not experience the best of our hotel. We don't know for fact that you were double charged any time, but let us say that we are always available to look for solutions...More

    • Top amenities
    • Restaurant
    • Bar/Lounge
    • Free High Speed Internet ( WiFi )
    • Hotel Amenities
    • Multilingual Staff
    • Babysitting
    • Room amenities
    • Air Conditioning
    • Things to do
    • Restaurant
    • Bar/Lounge
    • Heated pool
    • Hot Tub
    • Price range
    • US$129 - US$264 (Based on Average Rates for a Standard Room)
    • Hotel class
    • Room types
    • Non-Smoking Rooms
    • Number of rooms
    • 21
    • Reservation Options
    • TripAdvisor is proud to partner with Expedia, Hotels.com, Orbitz, Hotwire, Travelocity, Booking.com, getaroom.com, Cancelon and HotelQuickly so you can book your Acacia Boutique Hotel reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
    • Location
    • Caribbean >
    • Puerto Rico >
    • San Juan
    • Also Known As
    • Acacia Seaside Hotel ,
    • Acacia Seaside San Juan
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    Traveller (405)
    Room & Suite (219)
    Pool & Beach (87)
    Dining (24)
    Hotel & Grounds (304)
    Bathroom (25)
    Business Centre & Event Rooms (1)
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    Ask a question
    Questions & Answers
    4 October 2017|
    AnswerShow all 2 answers
    Response from lkhughes | Reviewed this property |
    after the hurricane, I seriously doubt their fax machine is working. they are very close to the ocean in San Juan.
    Lindsey H
    31 March 2017|
    AnswerShow all 3 answers
    Response from Fernando S | Property representative |
    Hi: No, this is not an all-inclusive hotel. We do have an in house restaurant, Niche Bistro which serves breakfast and dinner a la carte and we also include rates with breakfast included through third party companies like... More
    Room Tips
    "Don't do it"
    Read review
    "didn't stay in the hotel"
    Read review
    "The upper floor rooms have a more secluded aspect to them"
    Read review
    "The lower the better because of the noisy roof and pool partying with no supervision."
    Read review
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