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First let me say that the location is fantastic. The parking garage across the street is convenient and the garage staff are friendly and helpful.
The rooms leave a lot of room for improvement. The layout is horrible and makes the room feel cramped (and...More
2 Thank Barbie A
Response from IHGService, Guest Relations Manager at Holiday Inn Express San Juan CondadoResponded 18 August 2017
Hello Barbie A,
Thank you so much for staying with us and for taking the time to write a review about your experience with us. It was good to read how much you enjoyed our convenient downtown location, from where our guests are able to...More
I'm a long-time IHG member. My wife and I were to travel to San Juan together; however, at the last minute something came up and I could not go. Already having tickets and room reservation, my wife went by herself. I called the front desk...More
The hotel is a decent hotel with all the basic necessities. Nothing fancy. You do pay for breakfast so that's not complimentary like other Holiday Inns I have stayed at. There is NO parking at the hotel. There is parking around the area but you...More
1 Thank Wayne R
Response from IHGService, Guest Relations Manager at Holiday Inn Express San Juan CondadoResponded 5 August 2017
Hello Wayne R,
Thank you for your feedback regarding your stay at Holiday Inn Express: San Juan Condado, Puerto Rico. We take our guest comments very seriously and always strive to provide comfortable and friendly accommodations. We appreciate that you find our location to be...More
Its the same problem everytime. The customers complain and the hotel manager are: "Grateful for Your honest feedback" and excuse the problems with the weather. The don't acctualy care, cause they know you will never come back.
We stayed for five nights and complained abouth...More
2 Thank ClausE
Response from IHGService, Guest Relations Manager at Holiday Inn Express San Juan CondadoResponded 10 August 2017
Thank you so much for staying with us and taking the time to leave us your feedback. I can assure you that your comfort and satisfaction are of utmost importance to us and for that please accept my sincere apologies for the overall...More
Stayed for a wekk and the staff simply amazing made you feel like family. The service was excellent the manager Richard was always around to greet you and make sure your needs are meet just amazing. Michael from the front desk simply a true fresh...More
US$125 - US$255 (Based on Average Rates for a Standard Room)
Star rating provided by Expedia.
Non-Smoking Rooms ,
Number of rooms
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