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Even though we had a Booking Confirmation from Agoda.com, the hotel was closed for renovations when we got there. The owner was there and felt awful for us and got on the phone to find us a place and eventually found one in old San...More
Hotel is located right in the heart of old San Juan. Staff is very helpful and friendly! Room was clean. It's not the Hilton, but it's also half the price. Would stay again if ever in this area. Taxis are available right in front of...More
1 Thank Ed M
Response from Tatiana A, Manager at Hotel Plaza De Armas Old San JuanResponded 6 October 2017
Thank you for reviewing your stay with! Consider us in the future on your next visit to Puerto Rico.
This hotel is in a great location in Old San Juan, which is sometimes hard to gauge before actually arriving to the city. It is right next door to the beautiful Plaza de Armas, near some great food options, and since it is relatively in...More
Hotel staff was very friendly and helpful. Excellent location. However, they have several areas of opportunity: (1) the towels were so old they did not dry; (2) the bed sheet and bolster were filled with hair - from other guests; (3) the wi-fi signal in...More
2 Thank Joel R
Response from Tatiana A, Manager at Hotel Plaza De Armas Old San JuanResponded 19 September 2017
Thank you for taking the time to review your stay with us. We are currently taking stricter measures with our room attendants due to the amount of complaints. As for the wifi signal, we are well aware of its signal strength, for that reason it...More
Got the room on August 20th,2017. Decided to take a nap before I kept exploring Puerto Rico. Woke up within an hour of falling asleep why? Because the bed was infested with bed bugs. I do not usually write reviews but please think twice before...More
2 Thank taniainmaculada
Response from Tatiana A, Manager at Hotel Plaza De Armas Old San JuanResponded 30 August 2017
We take these situations extremely serious and we have to make sure the bugs you claim were there, were in fact still there. With that said, we are truly sorry for your experience and by no means was it a usual one. Every one of...More