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La Concha Renaissance San Juan Resort

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La Concha Renaissance San Juan Resort
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7,190 Reviews from our TripAdvisor Community

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There are newer reviews for La Concha Renaissance San Juan Resort
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Showing 6,917: English reviews
Miami Beach, Florida
Reviewed 6 days ago NEW

La Concha is not the kind of hotel that I was looking for. When I first arrived, to the freezing cold lobby, there were 5 front desk/reception people working, and no one in line except me, but they wouldn't call me forward to check-in. I stood there feeling upset for about 10 minutes, while they talked to each other, laughed...

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Helpful?
2Thank Alana89C
Eduardo R, Director of Guest Services at La Concha Renaissance San Juan Resort, responded to this review

Dear Mr. Alana89C: Thank you for taking the time to write to us and relate your past experience at La Concha Resort. Please accept my apologies for any inconvenience mentioned in your review. All of our Team work on a daily basis to ensure this issues don't not repeat themselves. There are certain circumstances that are in our control and...

Reviewed 6 days ago NEW

Ocean view suite on the top floor was amazing -- overlooking the entire resort and the Atlantic ocean. Great access to numerous restaurants and bars, as well as the airport. Hotel restaurants were reasonably priced and very good. Less than an hour away from El Yunque, the only tropical rainforest in the US. Great take. Hotel staff -- especially Danny...

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Helpful?
2Thank Mary G
Mike R, Manager at La Concha Renaissance San Juan Resort, responded to this review

It was our pleasure providing you with the flawless experience that La Concha Renaissance Resort is known for. Thank you for letting us serve you. For new reservations and the best available rate for your next stay at La Concha Resort, you can contact us directly by calling 1-866-888-1958. At your service, Mike Rivera Hotel Manager mirivera@laconcharesort.com

Sewell, New Jersey
Reviewed 6 days ago NEW

The La Concha Renaissance Resort is magnificent. It's 5 pools and spacious oceanfront comfort is everywhere. The staff is knowledgeable, courteous and eager to assist. The restaurants are all fabulous and affordable. Our waiters at Delicias, Diego Diaz and Carlos Gomez were terrific. They answered all of our questions regarding local cuisine and suggested options for dinner. It was perfect....

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Helpful?
1Thank Jim D
Mike R, Manager at La Concha Renaissance San Juan Resort, responded to this review

It was our pleasure hosting and providing you with an enjoyable and unforgettable experience of Puerto Rico. Thank you for choosing us as your hotel destination to discover our Island. For new reservations and the best available rate for your next stay at La Concha Resort, you can contact us directly by calling 1-866-888-1958. At your service, Mike Rivera Hotel...

Cleveland, OH
Reviewed 1 week ago

La Concha is a well-located resort, offering a variety of dining options and a stunning ocean view in the popular Condado area of San Juan. My friend and I stayed there for 4 days/nts for a girls' weekend and here were our impressions: Check-in was slow but friendly. Hotel doesn't offer a map of the resort so we spent some...

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Helpful?
4Thank ClevelandTraveler22
Mike R, Manager at La Concha Renaissance San Juan Resort, responded to this review

Thank you for taking the time to share with us your valuable feedback. Our team members go above and beyond every day to provide our guests with an experience that fulfills their expectations. Thank you as well for your recommendations. For new reservations and the best available rate for your next stay at La Concha Resort, you can contact us...

Marion, United States
Reviewed 1 week ago

My family and I stayed at La Concha Hotel last Summer and this is one of the best hotels we stayed in the San Juan area. Hotel is beautiful and the beach is great although those days the waves were strong. Rooms size were OK for our needs. Price was also on par with other high end hotels in the...

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Helpful?
Thank Mauricio O
Mike R, Manager at La Concha Renaissance San Juan Resort, responded to this review

We are pleased to read you had the enjoyable and relaxing hotel experience La Concha Renaissance Resort is known for. For new reservations and the best available rate for your next stay at La Concha Resort, you can contact us directly by calling 1-866-888-1958. At your service, Mike Rivera Hotel Manager mirivera@laconcharesort.com

Reviewed 1 week ago via mobile

My wife and I spent our honeymoon week at La Concha and we had an average experience. We spent the entire day traveling and only had one hour of sleep by the time we arrived. We checked into the resort around 3PM and waited a total of THREE hours for our room to be ready. During those three hours I...

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Helpful?
2Thank Tanner D
Eduardo R, Director of Guest Services at La Concha Renaissance San Juan Resort, responded to this review

Good Afternoon Tanner D, Thank you for taking the time to share your experience while staying at La Concha Resort. As we pride ourselves on delivering a memorable hotel experience during your travels, we have unfortunately fallen short of our goal during your recent stay. Please accept our sincere apology for above mentioned issues. I have shared your feedback and...

Collegeville, Pennsylvania, United States
Reviewed 1 week ago

This resort has amazing view, beautiful clean beaches and pools, excellent dining and bars, rooms with great beach view in the ocean tower, and the housekeeping staff and valets are the best. For the price they lack a reasonable check in process and room availability as promised. We arrived on a buys Saturday, I waited a significant amount of time...

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1Thank DWS13433
Mike R, Manager at La Concha Renaissance San Juan Resort, responded to this review

Thank you for taking the time to provide us with such insightful feedback. Your valued review highlighted a number of areas for improvement that I have since shared with the Management team, who join me in offering their apologies for their team’s shortcomings. Once again, thank you for providing feedback that will ultimately help improve our hotel procedures and effectiveness....

Reviewed 1 week ago

I stayed at La Concha from March 17- March 20. The only positive thing about staying at La Concha was Martin. We met Martin at the pool area near the restaurant. He made my birthday stay at La Concha memorable. He remembered my friend and I. Took amazing care of us. I felt a great deal of comfort knowing he...

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Helpful?
3Thank Jessica C
Eduardo R, Director of Guest Services at La Concha Renaissance San Juan Resort, responded to this review

Dear Jessica C, Thank you for your comments in regards to your stay at La Concha Resort. Also Thank you for your comments in regards to Martin. He is truly a Gem in our Food and Beverage Restaurants and we are glad he made you feel at home. In regards to the room situation Unfortunately the Hotel had an Oversold...

Glastonbury, Connecticut
Reviewed 1 week ago via mobile

I've stayed at this hotel twice in the past year (Nov 16 and Mar 17) and really enjoyed both stays. The hotel is located in a great part of San Juan, the rooms are spacious, and the staff is excellent. My biggest complaints are that it can get a little loud at night if you are facing the pool/city vs...

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1Thank jaydriggers
Mike R, Manager at La Concha Renaissance San Juan Resort, responded to this review

Thank you for providing us not only with your stay highlights and favorites, but also with recommendations on what you consider we can improve. It was our pleasure welcoming you at La Concha Renaissance Resort for a second time and we would like to thank you for your loyalty to our resort. For new reservations and the best available rate...

United States
Reviewed 1 week ago

La Concha has many good things going for it - right there on the beach, close to many restaurants etc. etc. We had a suite, which is big enough, but we had a view of the street, so that was a bit disappointing. Some of the furniture (cabinets, fridge) seems to be falling apart. Bathroom design is really weird. Also,...

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Helpful?
2Thank DrVeryEvil
Mike R, Manager at La Concha Renaissance San Juan Resort, responded to this review

The time taken to share with us your valuable feedback is truly appreciated. We would like to take this opportunity to apologize for not fully meeting your expectations. I am sorry our current appearance was not what you had anticipated. We strive to maintain the highest standards, not only in service, but also with regards to maintaining the overall look...

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Fitness Centre with Gym / Workout Room
  • Pool
  • Room Service
  • Restaurant
  • Beachfront
  • Bar/Lounge
  • Spa
About the property
  • Non-Smoking Hotel
  • Beachfront
  • Wheelchair Access
Things to do
  • Fitness Centre with Gym / Workout Room
  • Pool
  • Restaurant
  • Bar/Lounge
  • Spa
  • Casino and Gambling
  • Hot Tub
Room types
  • Non-Smoking Rooms
  • Suites
  • Kitchenette
  • Family Rooms
In your room
  • Air Conditioning
  • Microwave
  • Refrigerator in room
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Public Wifi
  • Paid Wifi
Services
  • Room Service
  • Business Centre with Internet Access
  • Dry Cleaning
  • Meeting Rooms
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
Official Description (provided by the hotel)
Welcome to the La Concha Resort experience, the stunning renovation of one of San Juan's most elegantly chic properties. On a sun-drenched corner of Caribbean beachfront in San Juan's most prestigious Condado district, La Concha is an icon of modernist architecture replete with spacious exhilarating decor and detail. ... more   less 

Additional Information about La Concha Renaissance San Juan Resort

Address: 1077 Ashford Avenue, San Juan 00907-1128, Puerto Rico (Formerly La Concha Resort: A Renaissance Hotel)
Region: Caribbean > Puerto Rico > San Juan
Price Range: RM1,051 - RM1,933 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — La Concha Renaissance San Juan Resort 4*
Number of rooms: 483
Reservation Options:
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Also Known As:
La Concha Hotel Renaissance
Renaissance San Juan
San Juan Renaissance
Hotel Style:
#2 On the Beach Hotel in San Juan
#2 Business Hotel in San Juan
#3 Romantic Hotel in San Juan
#3 Luxury Hotel in San Juan
#6 Family Hotel in San Juan
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Questions & Answers

Here's what travellers have asked, with answers from La Concha Renaissance San Juan Resort staff and other travellers.
295 questions
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New York, New York, United States
The Villages, Florida

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Questions? Get answers from La Concha Renaissance San Juan Resort staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“You can request a room with a balcony”
 of 5 bubbles , 28 Mar 2017 | Read review
“Ocean Front Suite is worth every dollar...”
 of 5 bubbles gcgrayburnjr, 26 Mar 2017 | Read review
“Enjoyed the ocean facing suite. Rooms on the street side can be a little noisy.”
  • View from the ocean suite
  • Fireworks from suite
 of 5 bubbles christopherrB521DQ, 26 Mar 2017 | Read review
“Top floor ocean view (there are only about 13 of these in the tower, but they have balconies with table and chair.”
 of 5 bubbles cmfairygodmother, 25 Mar 2017 | Read review
“Ocean front is the way to go, but all rooms are really nice and very spacious and clean”
 of 5 bubbles JimD100, 23 Mar 2017 | Read review
5 of 5