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Holiday Inn Mayaquez & Tropical Casino

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Traveller (101)
Room & Suite (55)
Pool & Beach (25)
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Overview
  • Excellent34%
  • Very good38%
  • Average20%
  • Poor4%
  • Terrible4%
Travellers talk about
“puerto rico”(29 reviews)
“room was clean”(18 reviews)
“fat tuesday”(6 reviews)
AMENITIES
Free Wifi
Free Parking
Breakfast Buffet
Air Conditioning
Pool
Non-Smoking Rooms
Restaurant
3 Star Hotel
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Additional information
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Rooms
3 Jun4 Jun
|
1 room, 2 adults, 0 children
Standard Room
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Reviews (297)
There are newer reviews for Holiday Inn Mayaquez & Tropical Casino
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Traveller rating
72
82
52
13
9
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72
82
52
13
9
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All reviewspuerto ricoroom was cleanfat tuesdayrecommend this hotelbusiness hotelbreakfast buffetplenty of parkinghotel is greatwest sidegreat roomslot machinesservice was greatstayed one nightcasinoislandcoastruben
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71 - 75 of 228 reviews
Reviewed 25 April 2016 via mobile

The hotel is being renovated and the rooms are beautiful and immaculate. Customer service is probably the best thing starting with front desk. Plan to stay there more often when traveling to that part of the Island because of its location. We highly recommend it.

Thank Enrique C
Reviewed 18 April 2016 via mobile

It was a very busy weekend in Mayaguez due to Las Justas 2016. The hotel has some years, the furniture is old fahioned not fancy. It's a good/avarage hotel for a nice price. Staff was really servicial and friendly. Great security staff. As soon as...More

Thank Evelopez
Response from IHGService, Guest Relations Manager at Holiday Inn Mayaquez & Tropical CasinoResponded 3 May 2016

Dear Evelopez, Thank you for your feedback. We take our guest comments very seriously and always strive to provide comfortable and friendly accommodations. We appreciate your nice comment about our staff and breakfast. However, we’re sorry we fell below your expectation regarding the bathroom cleanliness...More

Reviewed 7 April 2016

We stayed at this hotel many many many times and we keep coming back because it always delivers. Check in takes two minutes. Check out takes half a minute. The rooms are always clean, the beds are comfy, there are plenty of pillow options. Bathrooms...More

1  Thank MichelleC011
Reviewed 31 March 2016 via mobile

Restaurant inside hotel bouncer at the door was extremely rude and unprofessional to tell me not to wear hat inside restaurant. Make me feel embarrased. Hotel attendance was very proffesional, room was very clean, housekeeping girls were great.More

1  Thank Maria P
Response from IHGService, Guest Relations Manager at Holiday Inn Mayaquez & Tropical CasinoResponded 19 April 2016

Dear Maria P, Thank you for posting a candid feedback from your recent stay with us. It is great to know that you were able to appreciate the service provided by our staff. However, I was concerned to see that you were not impressed with...More

Reviewed 25 March 2016

On my monthly visits to the west coast I had the opportunity to book this property just as a change of pace from the Rincon Beach and Rincon of The Seas. The property is conveniently located next to state road #2 so access in and...More

Thank consiglieri
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About
Awards & Recognition
Certificate of Excellence
Amenities
Top amenities
Fitness Centre with Gym / Workout Room
Free High Speed Internet (WiFi)
Pool
Room Service
Free Parking
Restaurant
Bar/Lounge
Hotel Amenities
Business Centre with Internet Access
Room Service
Free Parking
Dry Cleaning
Meeting Rooms
Laundry Service
Concierge
Banquet Room
Multilingual Staff
Self-Serve Laundry
Conference Facilities
Room amenities
Air Conditioning
Things to do
Fitness Centre with Gym / Workout Room
Pool
Restaurant
Bar/Lounge
Casino and Gambling
Outdoor pool
Details
Price range
US$130 - US$187 (Based on Average Rates for a Standard Room)
Hotel class
Room types
Suites, Non-Smoking Rooms, Family Rooms
Details
Price range
US$130 - US$187 (Based on Average Rates for a Standard Room)
Hotel class
Room types
Suites, Non-Smoking Rooms, Family Rooms
Add Photo Photos
Traveller (101)
Room & Suite (55)
Pool & Beach (25)
Dining (10)
Amenities (12)
Questions & Answers
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Jeansreview
11 November 2016|
AnswerShow all 4 answers
Response from Milford_PaMooseman | Reviewed this property |
There is no pool pass. They can just go and enjoy the pool.
1
Vote
Amy R
1 July 2016|
AnswerShow all 7 answers
Response from Felix D | Reviewed this property |
si
0
Votes
Shahan S
20 April 2015|
AnswerShow all 2 answers
Response from paquitin | Reviewed this property |
If you arrive to San Juan Airport I will recomend you to rent a car to go to Holiday Inn in Mayaguez because the trip is about 2 to 2:30 hrs. from San Juan. I am not sure about special transportation from San Jian Airport to... More
0
Votes
Room Tips
"We were in 522, nice room, view to main entrance."
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"The higher the room the better the view"
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"Room 301 is quiet."
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"Higher level rooms are quieter."
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