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Ponce Plaza Hotel and Casino

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Traveller (224)
Room & Suite (224)
Dining (43)
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Overview
  • Excellent45%
  • Very good26%
  • Average16%
  • Poor6%
  • Terrible7%
Travellers talk about
“front desk”(91 reviews)
“colonial room”(11 reviews)
“lola restaurant”(14 reviews)
Free Wifi
Parking
Breakfast Available
Air Conditioning
Pool
Non-Smoking Rooms
Restaurant
3 Star Hotel
All hotel details
Additional information
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Rooms
7 May8 May
|
1 room, 2 adults, 0 children
Standard Room
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Reviews (772)
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All reviewsfront deskcolonial roomlola restaurantwalking distancesmall poolparking garagejunior suitestayed one nightsmall hotelhotel is beautifulhotel staffmain buildingpuerto ricoparque de bombasramadalolascarlos
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1 - 5 of 621 reviews
Reviewed 1 week ago

2 complete nights. Everyone is professional and friendly service. Meeting rooms are full equipped and it is include in your package. Food was amazing. It's located in the middle of the city, so, don't expect a quite ambiance. Bad point: one of the meeting room...More

Thank Lilybeth S
Response from PoncePlazaHotel, Sales & Marketing Executive at Ponce Plaza Hotel and CasinoResponded 1 week ago

Dear Lilybeth S: We appreciate your time and feedback. We are happy to know that you enjoy your business visit. We apologize any situation regarding the pool area. Meeting room has two different entrance for your convenience. Looking forward to welcoming you back very soon!

Hotel's Favourite
Reviewed 4 January 2018 via mobile

The hotel is located in from of the main square plaza. Walking distance from restaurants, bars and shopping. Near museum and historical places. It has a casino. Most of the room's have a great view to the serralles castle and La Cruceta .

Thank Roberto S
Response from PoncePlazaHotel, Sales & Marketing Executive at Ponce Plaza Hotel and CasinoResponded 5 January 2018

Dear Roberto S: We appreciate your time and feedback. We are so happy to know that you enjoy your stay and facilities. We look forward to welcoming you back very soon! Sincerely, Maricarmen San Antonio

Reviewed 2 weeks ago

Beautiful hotel! Professional and extremely friendly service. Room was large,clean, luxurious! Brunch was superb and staff was very accommodating. This is my all time favorite hotel and hope to return to enjoy the luxuries beds

Review collected in partnership with this hotel
Thank jmafa
Response from PoncePlazaHotel, Sales & Marketing Executive at Ponce Plaza Hotel and CasinoResponded 2 weeks ago

Dear jmafa: We appreciate your time and feedback. We are happy to know that you enjoy your stay and facilities. Thanks for sharing your good experience. Sincerely, Maricarmen San Antonio

Reviewed 1 March 2018

Colonial Rooms for San Valentin weekend are the best. The room was big, clean and beautiful. The san Valentin package was great, good package for the price. Lolas Restaurant food was great. I don't use the casino but what I see was nice too, they...More

Review collected in partnership with this hotel
Thank Edward141
Response from PoncePlazaHotel, Sales & Marketing Executive at Ponce Plaza Hotel and CasinoResponded 2 March 2018

Dear Edward: We appreciate your time and feedback. We are happy to know that you enjoy your stay and facilities. Thanks for give us a 5 star review! Looking forward to welcoming you back very soon! Sincerely, Maricarmen San Antonio

Reviewed 1 March 2018

Blood on the sheets. Ask them to have clean sheets when making reservations. This was in a prior post but still hasn’t been resolved. I would stay here again because it was kind of nice but the damn sheets are nasty. The area or plaza...More

Review collected in partnership with this hotel
Thank frankmorales1
Response from PoncePlazaHotel, Hotel Director at Ponce Plaza Hotel and CasinoResponded 5 March 2018

Thank you for your Review. On behalf of the Ponce Plaza Hotel & Casino Family, I apologize for the inconveniences encountered which were resolved during your stay. Regarding the Plaza there is local Security and Private Security on the premesis to keep everyone safe from...More

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About
Amenities
Top amenities
Pool
Restaurant
Free High Speed Internet (WiFi)
Bar/Lounge
Fitness Centre with Gym / Workout Room
Hotel Amenities
Meeting Rooms
Laundry Service
Concierge
Multilingual Staff
Conference Facilities
Dry Cleaning
Business Centre with Internet Access
Banquet Room
Breakfast Available
Room amenities
Air Conditioning
Things to do
Pool
Restaurant
Bar/Lounge
Casino and Gambling
Outdoor pool
Fitness Centre with Gym / Workout Room
Details
Price range
US$108 - US$166 (Based on Average Rates for a Standard Room)
Hotel class
Room types
Non-Smoking Rooms, Suites
Details
Price range
US$108 - US$166 (Based on Average Rates for a Standard Room)
Hotel class
Room types
Non-Smoking Rooms, Suites
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Traveller (224)
Room & Suite (224)
Dining (43)
Pool & Beach (22)
Amenities (16)
Questions & Answers
Ask a question
Joe D
6 November 2017|
AnswerShow all 2 answers
Response from Norberto M |
It was open when I traveled there in June but after hurricane Maria not sure if it is open now.
1
Vote
Joe D
6 November 2017|
AnswerShow all 2 answers
Response from PoncePlazaHotel | Property representative |
Yes!!! we are open 24/7!
1
Vote
Lisa T
28 February 2017|
AnswerShow all 7 answers
Response from Perfecto G | Reviewed this property |
Hi. Is correct. The hotel has a good lote parking. Its part of the facility. Enjoy!!!
1
Vote
Room Tips
"Ask for clean sheets"
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"Check WiFi reception as some rooms get better connections than others."
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"Deal with the humidity odor."
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"excellent, comfortable, clean , spacious, wonderful"
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