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Ponce Plaza Hotel and Casino

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Ponce Plaza Hotel and Casino
Ponce Plaza Hotel and Casino
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569 Reviews from our TripAdvisor Community

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There are newer reviews for Ponce Plaza Hotel and Casino
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Showing 458: English reviews
Catano, Puerto Rico
Reviewed 1 November 2016

The staff was great, the rooms were clean and fresh! if it would not been for the pool out of order it would been awesome! my kids rely did wanted to use the pool. It is a nice and quiet place to go and rest.

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Helpful?
Thank jsa_comm
PoncePlazaHotel, Sales & Marketing Executive at Ponce Plaza Hotel and Casino, responded to this review

Dear jsa_comm: We appreciate your time and feedback. We are very happy to know that you enjoy your stay and our facilities. Thanks for give us a 5 start review. WE look forward to welcoming you back very soon!

A TripAdvisor Member
Level Contributor
3 reviews
Reviewed 31 October 2016 via mobile

Ideal hanged out place, staff very professional and courteous. They took care of my elderly father while playing black jack with excellent attentions. Nice atmosphere, live music and entertainment. Well maintained, moderate prices, excellent location to hanged out and most importantly adequate security! Will come back.

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Helpful?
Thank A TripAdvisor Member
PoncePlazaHotel, Sales & Marketing Executive at Ponce Plaza Hotel and Casino, responded to this review

Dear guest; Thank you very much for your time and feedback. We are very happy to know that you can enjoy your stay, the facilities and the Casino! We look forward to welcoming you back very soon. Our house, it's your house!

Barnegat, New Jersey
Reviewed 31 October 2016

I really wanted to stay in the downtown area. The hotel was nice and clean. We had an issue with our room, but the staff made every effort to fix the issue. To me, that is what customer service is all about.

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Helpful?
Thank Valerie S
PoncePlazaHotel, Sales & Marketing Executive at Ponce Plaza Hotel and Casino, responded to this review

Dear Valerie S: We appreciate your time and feedback. We are very happy that you enjoy your stay and our facilities. We are working hard to give our guest the best customer services and that they can feel like home. We look forward to welcoming you back very soon! Once again, thanks for give us a 5 star review!!!!

San Juan, Puerto Rico
Reviewed 27 October 2016

Nice and clean room. Very friendly and helpful staff. Grea executive rate. The room was spacious and very nice. The coffee shop is great. Extra points for free parking and breakfast. Overall, great, clean hotel with good food.

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Helpful?
Thank annettey534
PoncePlazaHotel, Sales & Marketing Executive at Ponce Plaza Hotel and Casino, responded to this review

Dear annettey534: We appreciate your time and review. We are very happy to know that you enjoy your stay and facilities. We look forward to welcoming you back very soon. This is your house!!!!

Reviewed 25 October 2016 via mobile

Stayed here with a couple of friends and overall it was a good experience. To be honest we didn't need a five star hotel, we didn't spend too much time on our rooms which was our plan on the first place... but I find that our rooms where not as clean as we wanted/needed them to be, specially the bathrooms,...

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Helpful?
Thank Isa S
PoncePlazaHotel, Sales & Marketing Executive at Ponce Plaza Hotel and Casino, responded to this review

Dear Isa S; Thanks for your time and review. We apologize any situation but as you say overall you have a good experience wit us! We are working hard to bring our guest the best customer services in town. We look forward to welcoming you back very soon!

Switzerland
Reviewed 25 October 2016

The hotel is at a great Location in the middle of the City / Old Town. Good for start Sightseeing and Shopping. Nice café with good coffee (directly accessible from the hotel). Car park right next to the hotel. There is a Swimming pool that belongs to the hotel - it is between the hotel Lobby and the Restaurant so...

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Helpful?
Thank Angela M
PoncePlazaHotel, Sales & Marketing Executive at Ponce Plaza Hotel and Casino, responded to this review

Dear Angela M: We appreciate your time and feedback. We are very happy to know that you enjoy your stay and facilities. WE look forward to welcoming you back very soon.

San Juan, Puerto Rico
Reviewed 18 October 2016

The Hotel location and the way it has been maintained serves as an excellent place to stay in Ponce. The experience with the service, the people and the great room we got excel what we expected from this two nights stay. Dinner at Lola's was excellent and we really enjoyed it. The activity we had on Sunday was another great...

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Helpful?
Thank Alberto F
PoncePlazaHotel, Sales & Marketing Executive at Ponce Plaza Hotel and Casino, responded to this review

Dear Alberto F: Thank you very much for your comment and for give us a 5 star review. We appreciate your time and feedback. We are happy that you enjoy your activity and our facilities. We look forward to welcoming you back very soon and that you can stay in our Colonial Suites! Our house, it's your house!

Utuado, Puerto Rico
Reviewed 18 October 2016

the service are very excellent, the facilities are very clean, very accessible, the hotel personal very friendly and helpful, the rooms are very comfortable, clean and equipment, very fast check in and check out,

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Helpful?
Thank 534solymarc
PoncePlazaHotel, Sales & Marketing Executive at Ponce Plaza Hotel and Casino, responded to this review

Dear 534solymarc: We appreciate your time and feedback. We are very happy to know that you enjoy your stay and facilities. We look forward to welcoming you back very soon!

Herndon, Virginia
Reviewed 12 October 2016

There is only one good thing we liked about this hotel, the employees. Sadly there are only 2 hotels in downtown Ponce, this one and El Melia, which is steps away from Ponce Plaza, and it is also an old hotel, probably not renovated. Better go to Ponce Hilton, it is worth to pay a few extra dollars. The room...

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Helpful?
Thank teresa-sterling-va
PoncePlazaHotel, Sales & Marketing Executive at Ponce Plaza Hotel and Casino, responded to this review

Dear teresa-sterling-va: Thank you for your comments and review. We apologize any situation in your stay and we really sorry for falling short of your expectations. We give the most importance to our guest comments as they help us to improve and continually provide the best experience possible. We would like to inform you, that all the photos that we...

Guaynabo, Puerto Rico
Reviewed 11 October 2016

Hotel is very nice, great restaurant, and plenty of parking. I was a bit disappointed with the quietness of the area, as there was a party going on by the pool area at night and I found it hard to get a good night's sleep.

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Helpful?
Thank Manuel F
PoncePlazaHotel, Sales and Marketing Executive at Ponce Plaza Hotel and Casino, responded to this review

Dear Manuel F: Thank you very much for your time and review. We apologize any situation with the noisy at the pool. We look forward to welcoming you back very soon!

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Restaurant
  • Free Parking
  • Bar/Lounge
  • Fitness Centre with Gym / Workout Room
About the property
  • Wheelchair Access
Things to do
  • Pool
  • Restaurant
  • Bar/Lounge
  • Casino and Gambling
  • Fitness Centre with Gym / Workout Room
Room types
  • Non-Smoking Rooms
  • Suites
In your room
  • Air Conditioning
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Free Parking
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Dry Cleaning
  • Business Centre with Internet Access
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Breakfast Available
Official Description (provided by the hotel)
Ponce Plaza Hotel & Casino is located at the corner of Reina and Union Street, in downtown Ponce. The hotel has a unique concept that intertwines modern style and historical architecture. The historic facade dating from 1882 is regulated by the Puerto Rico Institute of Culture. It was built by the owner at the time, Mr. Francisco Roubert, who along with former ex-slaves conducted this valuable architectural gem and lived for many years with his family. In 1912, it becomes the Liceo Ponceno School, the first all-girl school. After many years as a commercial property, it was purchased by the Munoz family and restored to what today is known as the Ponce Plaza Hotel & Casino. The hotel amenities are, the Casino de la Plaza, Lola Eclectic Cuisine Restaurant, Melao Coffee Shop, Viva Bar and a swimming pool. The Ponce Plaza Hotel and Casino includes 7 rooms that reflect the colonial style of the historic building and 62 rooms that offer a modern touch, all 69 rooms embellish this boutique style hotel in the heart of the city of Ponce, Puerto Rico. ... more   less 

Additional Information about Ponce Plaza Hotel and Casino

Address: Reina & Union Street, Ponce 00733, Puerto Rico
Region: Caribbean > Puerto Rico > Ponce
Price Range: RM467 - RM685 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — Ponce Plaza Hotel and Casino 3.5*
Number of rooms: 69
Reservation Options:
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Also Known As:
Ponce Plaza Hotel And Casino Puerto Rico
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Questions & Answers

Here's what travellers have asked, with answers from Ponce Plaza Hotel and Casino staff and other travellers.
4 questions
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Questions? Get answers from Ponce Plaza Hotel and Casino staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Verify rooms before client go to them. Double check them”
 of 5 bubbles Diomel, 22 Nov 2016 | Read review
“The only thing, which is not the Hotels, but for the Ponce Municipality'or Agency is to correct the noise of a steel lid in the street near by which is very annoying, specially sleeping at night.”
 of 5 bubbles albertofL4929QW, 17 Oct 2016 | Read review
“Ask for the colonial suites...... and if you can get those, reserve for extra days.....”
 of 5 bubbles gilbertoca, 12 Sep 2016 | Read review
“Call the hotel staff directly and ask them for any details.”
 of 5 bubbles 114Default, 22 Aug 2016 | Read review
“I would request for an upgrade. I would not stay in a regular room again.”
 of 5 bubbles 339tishiab, 15 Aug 2016 | Read review
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