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The Downtown Hotel

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11/06/2017 12/06/2017
1 room 2 adults 0 children
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The Downtown Hotel
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117 Reviews from our TripAdvisor Community

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Houston, Texas
Reviewed 4 days ago NEW

I stayed at this hotel in March 2017 and the accommodation were horrible. Too many stairs to begin with and that was not indicated anywhere on line. The tub is the room is not clean and the maids do a very poor job of cleaning the bathroom as well as the room. The did not even take time out to...

Thank garona2017
London, United Kingdom
Reviewed 21 April 2017

I will confess, I was not impressed by Rodney Bay. It was commercial and sanitised and Downtown Hotel was the perfect antidote to that. In the heart of the friendly community that is Soufriere this is a welcomed dose what real life in the caribbean is like, but with the pleasantries of still being a holiday destination Rooms are a...

Thank intrepidworldtravell
Zurich, Switzerland
Reviewed 2 April 2017

It is not possible to find a more central accomodation in Soufrière than the Downtown Hotel, which uses the upper floors of a not very big mall, the Excelsior Plaza. When arriving there we had to carry our suitcases up two floors to the reception and then another floor to the rooms. There is no elevator in the hotel and...

Thank saronic
travel041, General Manager at The Downtown Hotel, responded to this review

Thank you for taking time out to inform us of your stay. We do apologize for the wait upon your arrival, the receptionist at the time was checking in a group of guests to their rooms. We will however make the necessary changes to ensure that this does not happen again. The chairs in your room can be used in...

St. Croix
Reviewed 27 March 2017

The hotel is on the 3rd floor of the Excelsior Plaza. Great internet svc, and very large rooms. Staff were very accommodating. No elevator, and too many steps to walk up to get to the rooms. A/C wasn't working in the first room, so I was moved to another room where the A/C worked fine. Outdated furniture, roaches, and ants...

Thank 144benedictad
travel041, General Manager at The Downtown Hotel, responded to this review

Thank you for taking time out to inform us of your stay. Upon your arrival , your only complaint was that the stairs were a bit too much to climb. We expressed our sincerest apologies and we informed you that we understood your need to check out. However, you decided to stay for the full 5 nights in an upgraded...

Baltimore, Maryland
Reviewed 23 March 2017

The Downtown Hotel, as indicated by its name, is in downtown Soufreire. The Hotel is close to public transit, a supermarket (which sells alcohol), public transportation, a small beach, and several restaurants within easy walking distance. Visitors choosing to stay in Soufreire should be aware that few tourists spend the night there. Most visit the area for the day and...

Thank MJR4
travel041, General Manager at The Downtown Hotel, responded to this review

Thank you for taking time out to inform us of your stay. We are pleased that you enjoyed the convenience of being central to everything given our location. We at the downtown hotel ensure that our guests are satisfied and comfortable. Hence a simple report to front desk about the sheets would have sufficed to increase your comfort and your...

Nha Trang, Vietnam
Reviewed 17 February 2017 via mobile

This hotel is right in the main square in soufriere. We had the city view room. Great balcony views of the mountains behind soufriere. Room was big, two fairly comfy queen beds, ac, fridge, microwave and kettle. Tub was a little high to get into but other then that a perfect spot for the price. The host was very friendly...

1Thank Buck104
Reviewed 10 February 2017 via mobile

This is a budget hotel compared to some in the area but the price reflects what you get. Massive room, the bathroom is a bit basic but lovely shower and hot water in abundance. Fridge and AC worked fine and lovely balcony to chill on. We moved here from a place up the hill and were much happier right in...

1Thank Helen G
Madison, Wisconsin
Reviewed 27 January 2017 via mobile

This hotel is a perfect place to sleep. We spent exactly 8 hours every day in our room because we were so busy exploring the island, scuba diving and hiking. It's in a super convenient location. The city is very safe... maybe the friendliest people, as a whole, we've ever met. It's easy to walk to different restaurants or take...

1Thank nellarubin
Northampton, Massachusetts
Reviewed 12 January 2017

We booked a week long stay at The Downtown Hotel and wished we spent the extra money on a nicer hotel or resort. Our first impression was not great, as the room did not match the picture and the view from our room also looked much better in the picture. The toilet does not work properly and after each use...

Thank Jenna L
travel041, Manager at The Downtown Hotel, responded to this review

Thank you for taking time out to inform us about your stay! The design of rooms has not been changed from what is presented on our website . We have a range of different rooms and for each a different design and view. This is why your comment regarding the difference in what is pictured is a bit puzzling. Here,...

Reviewed 23 December 2016 via mobile

The facility is conveniently located in the heart of the city. If space is available, you can park along the street. It's a bit unusual, as the first two floors are shops and offices. The room was very clean and comfortable, with a magnificent view of the city and Piton. However, the AC unit did not work, so we were...

Thank Don D
travel041, Manager at The Downtown Hotel, responded to this review

Thank you for taking time out to inform us of your stay! First and foremost , the Downtown Hotel is located above a shopping complex, where drugstores, restaurants and retail stores are at each guest disposal. Many have expressed the convenience of our location since you are just a few steps away from everything. We are pleased to know that...

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View from Room (24)
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11/06/2017 12/06/2017
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  • Room Service
  • Free Parking
  • Free High Speed Internet ( WiFi )
Room types
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Air Conditioning
  • Refrigerator in room
  • Microwave
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Shuttle Bus Service
  • Room Service
  • Free Parking
  • Airport Transportation
  • Dry Cleaning
  • Laundry Service
  • Babysitting
Official Description (provided by the hotel)
The hotel is nestled within an eclectic synergy of cultural heritage and pristine environmental collages know as Soufriere, branded as the gem of St. Lucia. The Downtown Hotel was not only designed to blend in with its natural and structural environment but also with the concept of ‘a home away home’ in mind. This concept is evident in our medley of 18 welcoming rooms, coupled with our cadre of personable employees and local people; world renowned for our hospitality. As we grew in the knowledge of you, our valued clientele, our design scheme was tailored to match your needs; have a look at your future accommodations: ... more   less 

Additional Information about The Downtown Hotel

Address: Bridge Street, Soufriere, St. Lucia
Region: Caribbean > St. Lucia > Soufriere Quarter > Soufriere
Price Range: RM295 - RM466 (Based on Average Rates for a Standard Room)
Hotel Class:2.5 star — The Downtown Hotel 2.5*
Number of rooms: 18
Reservation Options:
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Also Known As:
Downtown Hotel Soufrière
The Downtown Hotel St. Lucia/Soufriere
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Questions & Answers

Here's what travellers have asked, with answers from The Downtown Hotel staff and other travellers.
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Questions? Get answers from The Downtown Hotel staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Get a rooom with a water view.”
MJR4, 23 Mar 2017 | Read review
“Totally go for waterfront view!”
  • Can't guarantee the rainbow...
AndyG723, 11 Dec 2016 | Read review
“Views on the west side cost extra, but worth it for one night.”
  • View from the west side
Fe_Flyer, 4 Dec 2016 | Read review
“we loved the ocean view rooms and the southern most rooms seem quieter”
Wellsville2012, 18 May 2016 | Read review
“Pay the extra for a ocean view, it will be money well spent”
  • View from balcony
967william99, 28 Feb 2016 | Read review
5 of 5
US$61* /night
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