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Hilton Trinidad and Conference Centre

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Hilton Trinidad and Conference Centre
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1,483 Reviews from our TripAdvisor Community

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Showing 1,411: English reviews
Miami Gardens, United States
Reviewed 2 days ago NEW

The warmth and friendly attitude provided comfort for the duration of my stay, I will strongly recommend any travelling person to visit this hotel and enjoy their hospitable service which includes front desk security and the cleaning staff

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Helpful?
Thank 775francisr
Tunapuna, Trinidad
Reviewed 2 days ago NEW

My husband and I stayed here for our 3rd anniversary and we were very satisfied for the overall stay. Check in was quick and I am 8 months pregnant, so I was glad we did not have to wait long at all. Room was very clean and cozy. We ordered room service and the food came in on good time....

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Helpful?
Thank Lauren F
Ft Lauderdale, United States
Reviewed 3 days ago NEW

The front desk supervisor, Mr. Kenneth Preudhomme, is a poor advocate for the Hilton Brand. He has been cherry picking rooms for guests and was more than dishonest with me regarding the availability of double bed rooms in the North wing. Mr. Preudhomme lacked integrity, respect and professionalism regarding his poor treatment that he hurled upon my family and I,...

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Helpful?
Thank ayoubm153
Arlington, Virginia
Reviewed 5 days ago NEW

Failure to launch quality customer service and assist guests. This should not be a Hilton maybe a double tree or even a Homewood Suites. I had a serious of mishaps that could have been prevented if staff paid attention to details or were interested in customer service and not turning over guests for profit. I attempted to check in early...

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Helpful?
Thank jdreynoldsjr
Trinidad-Hilton, General Manager at Hilton Trinidad and Conference Centre, responded to this review

Dear jdreynoldsjr, Thank you for the review. Please accept my sincere apologies for the experience you endured during your stay with us. This is not reflective of our service standards and it is evident we have not met your expectations. Your feedback is valuable to us and be assured that we are addressing these aspects with our leadership team. I...

Baie-Mahault, Guadeloupe
Reviewed 6 days ago NEWvia mobile

The hotel is nice in the outside but inside it must be seriously renovated! Room are very old, smell is not good, paint and bathroom not clean. It's confortable but not good looking and not for vacation.

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Helpful?
Thank master_flex2000
Trinidad-Hilton, Manager at Hilton Trinidad and Conference Centre, responded to this review

Dear master_flex2000, Thank you for the review. Please allow me to express my sincere apologies for not delivering services up to your expectation. We appreciate your feedback and rest assured these are being addressed with leadership team. Thank you again for visiting and we hope to have the pleasure of hosting you in the future, as we continue to improve...

Stavanger, Norway
Reviewed 1 week ago NEW

Spacious, well equipped and comfortable rooms although the lack of a bath might be a concern for some. Bar food excellent with generous portions although 'hot' breakfast items may be quite cool even if up very early. Given the unusual layout of the floors set into the hillside the very fast lifts are a useful feature. Great views from the...

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Helpful?
Thank ChiefCynic
Trinidad-Hilton, General Manager at Hilton Trinidad and Conference Centre, responded to this review

Dear ChiefCynic, Thank you for your review. We are happy to know that you had a good experience while doing business at the hotel. We thank you for the feedback for improvements as well, we appreciate this and take it seriously. We look forward to seeing you again soon. Warm regards, Jaap van Dam Director of Operations

Port of Spain, Trinidad and Tobago
Reviewed 1 week ago

The quality of the hotel has dropped! Hilton Trinidad is not the same as it used to be. The service of the staff was okay, no one went out of they way to offer good customer service. It was disappointing indeed as I stayed for 10 days.

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Helpful?
Thank 784unhappycustomer
Trinidad-Hilton, General Manager at Hilton Trinidad and Conference Centre, responded to this review

Dear 784unhappycustomer, Thank you for sharing your experiences, advising us of the deficiencies you encountered surrounding your recent visit to our hotel. We strive to exceed our guest's expectations and certainly wish to apologize for falling short of delivering to you what should have been a memorable experience. You’re valuable feedback will be shared with the appropriate departments, as this...

Arima, Trinidad
Reviewed 1 week ago

My wife and I recently spent a night at this Hotel. The service overall was excellent and the breakfast was great. We are looking forward to returning soon and I can recommend this hotel to anyone who maybe looking for a place to get away from all their for a time of relaxation.

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Helpful?
Thank ryantV9KA
Trinidad-Hilton, General Manager at Hilton Trinidad and Conference Centre, responded to this review

Dear ryantV9KA, Thank you for this fantastic review. It is a pleasure to know our staff have provided excellent service and made your stay a memorable one. We look forward to welcoming you back. Warm regards, Jaap van Dam Director of Operations

Roseau, Dominica
Reviewed 1 week ago

the hotel is a very excite hotel, the location might be a problem for tourist and visitors , perfect for executive and business tyoe person. the breakfast area was very good , meal excellent, like that there was fresh fruits every morning and local dishes. Room was excellent.

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Helpful?
Thank J2138CBryana
Trinidad-Hilton, General Manager at Hilton Trinidad and Conference Centre, responded to this review

Dear J2138CBryana, Thank you for this great review. I am excited to read your compliments about our hotel providing a beautiful view of the park and the city. Your comments about the breakfast and excellent room is well appreciated. We look forward welcoming you again. Warm regards, Jaap van Dam Director of Operations

Tempe, United States
Reviewed 1 week ago

I recently stayed here for 5 nights. Since i had stayed here before, i knew to ask for the rooms with the mountain/pool view...{TIP: ...they are the newer rooms and the interior is much more modern than the savannah view rooms.} Arika and Emily were two of the front desks agents that i dealt with on a daily basis, if...

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1Thank Kaveish S
Trinidad-Hilton, General Manager at Hilton Trinidad and Conference Centre, responded to this review

Thank you for your review and thank you for the shout out for Arika and Emily. I will definitely pass on your compliments. We would kindly like to apologize for the inconvenience of your experience in our bar and restaurant. Our primary focus is to provide all of our guests with excellent customer service at all times. We hope to...

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Amenities

Highlights
  • Pool
  • Restaurant
  • Free Parking
  • Fitness Centre with Gym / Workout Room
  • Room Service
  • Bar/Lounge
  • Free High Speed Internet ( WiFi )
About the property
  • Wheelchair Access
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Tennis Court
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
Internet
  • Paid Wifi
  • Paid Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Free Parking
  • Business Centre with Internet Access
  • Room Service
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Conference Facilities
Official Description (provided by the hotel)
The hotel offers 418 guestrooms, a State of the Art Fitness Centre, Executive Club lounge and 10 flexible Meeting rooms. The hotel is strategically located just minutes away from the busy downtown shopping centre, but ideally situated away from the congestion of the city. Enjoy dinning in the cool Caribbean ambiance of the Pool Terrace Garden Restaurant or in the modern contemporary décor of LUCE Sushi Bar & Lounge. The hotel is famous for being one of the few upside-down hotels in the world, is built into the mountainside and set on 25 acres of lush, green landscape. ... more   less 

Additional Information about Hilton Trinidad and Conference Centre

Address: Lady Young Rd. | St. Ann's, Port of Spain, Trinidad
Region: Caribbean > Trinidad and Tobago > Trinidad > Port of Spain
Price Range: RM667 - RM1,111 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Hilton Trinidad and Conference Centre 4*
Number of rooms: 418
Reservation Options:
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Also Known As:
Hilton Trinidad And Conference Centre Hotel Port Of Spain
Hilton Hotel Trinidad
Port Of Spain Hilton
Hilton Trinidad Hotel
Hilton Port Of Spain
Hilton Trinidad And Conference Centre Port Of Spain
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Questions & Answers

Here's what travellers have asked, with answers from Hilton Trinidad and Conference Centre staff and other travellers.
27 questions
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Montezuma, Indiana, United States
1 month ago
Indianapolis, Indiana
over a year ago

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Questions? Get answers from Hilton Trinidad and Conference Centre staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“If on business bring a good laptop and cables”
 of 5 bubbles ChiefCynic, 30 Nov 2016 | Read review
“best view is of the pool area”
 of 5 bubbles shondenb, 13 Nov 2016 | Read review
“Ask for a room that would provide a view of the Savanah.”
 of 5 bubbles 230christinem, 9 Nov 2016 | Read review
“Hotel is upside down so if you want a higher floor pick a lower number.”
 of 5 bubbles Ledroc, 8 Nov 2016 | Read review
“View of the dity”
 of 5 bubbles ozziemckenzie, 1 Nov 2016 | Read review
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