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The Ritz-Carlton

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Traveller (753)
Pool & Beach (128)
Room & Suite (118)
Certificate of Excellence
About
Location
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Certificate of Excellence
Nestled within a 30-acre beachfront estate, The Ritz-Carlton blends classic European elegance with warm Caribbean hospitality. The resort overlooks sparkling turquoise waters and white sand beaches on the eastern tip of St. Thomas in the Virgin Islands, along Great Bay and with views of St. John. 180 Guestrooms each have private balconies, Caribbean-inspired decor and views of the Caribbean Sea and tropical surroundings. Other features of our beach resort in St. Thomas include a full service spa and salon, 24-hour fitness center, a Club Level with private concierge and complimentary food and beverage presentations, infinity pool, a beach and aquatic center with ample complimentary water sports, and four restaurants for gourmet dining and personalized service.
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Property amenities
Pool
Restaurant
Fitness Centre with Gym / Workout Room
Free Parking
Bar/Lounge
Free High Speed Internet (WiFi)
Babysitting
Breakfast Available
Business Centre with Internet Access
Concierge
Dry Cleaning
Meeting Rooms
Non-Smoking Hotel
Outdoor pool
Wheelchair Access
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Room features
Air Conditioning
Non-Smoking Rooms
Refrigerator in room
Good to know
HOTEL STYLE
Great View
Family
HOTEL CLASS
Hotel links
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Hotel packages
Location
Full view
Contact
6900 Great Bay U.S. Virgin Islands, 00802-1010 St. Thomas
Getting there
Charlotte Amalie Harbour Seaplane Base11 km
Cyril E. King Airport14 km
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Reviews & more
1,109Reviews
769Photos
173Q+A
100Room tips
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Popular mentions
Beautiful weather, outstanding service and a top rate facility. Although they are still recovering from a devastating storm, the grounds and Club area are top notch and in great shape. I will be returning again and again!
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When making the booking we were lead to believe that this was the Ritz Carlton. Upon arrival, we quickly realized that we had been misled. The hotel was the Ritz Carlton and the staff greeted us with "Welcome to the Ritz Carlton ...", but after the hurrican they rebranded to
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Response from Andrea B, Manager at The Ritz-Carlton
Responded 1 week ago
Dear Andeas-Norway, Happy New Year and Thank You for taking the time to write a review. We apologize as it appears we did not meet your expectations. Please be aware as we communicated prior to your arrival the property is operating with limited services while under renovation. We hope you will reconsider staying with us next time you visit the island of St. Thomas.
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Lovely hotel, excellent service and very kind staff. We had a wonderful, relaxing stay. The restaurants were all excellent. the location was great too. to walk around or cab was easy. thoroughly enjoyed our stay.
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This is our 3rd time at this Ritz. We love it. The service, the rooms, the area, all of it. It is true that they are in some areas in the middle of construction. There was a hurricane if you will recall and they are doing needed repairs in many areas. It is still the best place
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Response from Andrea B, Manager at The Ritz-Carlton
Responded 26 Nov 2018
Dear Mrs. Lascheid, Thank you for your review and understanding our of current state. We hope you return for a 4th stay when we re-open our luxury resort next year. Please contract us prior to your next visit.
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+2
The booking will simply state that there are some repairs happening during off hours due to the hurricane damage. However, this is major renovation and Marriott should have closed down this property and noted that it was inoperable until renovations were completed. I
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Response from Andrea B, Manager at The Ritz-Carlton
Responded 26 Nov 2018
Dear Helen, Thank you for your review. We are highly disappointed that we were not able to meet your expectations. The property is currently operating with limited services as we renovate to re-open as a luxury resort in 2019. We hope to have another opportunity to provide you with a memorable experience once we complete our property enhancement.
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All photosTravellerPool & BeachRoom & SuiteDining Family and Play AreasBusiness Centre & Event Rooms
They ain't cheap on the shampoo and shower gel; that's cool I guess.
The room and balcony C321
Our room Balcony - beautiful
View toward ocean
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12345624
Is there anywhere to do drinks at the pool?
Day passes?
You can call them, but I don't think so.
0 votes
Hola! Actualmente estoy acá, en el Ritz q está en remodelación. La habitación 10 puntos, baño excelente. El gym funciona ok, la piscina magnifica y con reposeras. Solo hay 1 piscina habilitada. Todo el tiempo hay personas trabajando en la construcción. La plata limpia sin algas. Un poco rocosa al entrar al mar. No funciona el bar de la playa y hay solo 1 restaurant abierto p desayuno, almuerzo y cena. Muchos edificios del hotel están cerrados x reparaciones. El check in/out funciona en el spa. Los empleados súper amables y serviciales. Yo contraté una habitación con vista al mar, la más cara pero no me gustó porq tenia maderas de construcción en el balcón terraza. Pedí cambio de habitación, me dieron una con vista al jardín del resort y cómo era más barata me dieron los desayunos sin cargo. Muy amables. Te cobran 6$ por día servicio de cafetera en habitación. Taxi a Charlotte Amalie sale 20$ x persona. A red hood q es el lugar céntrico mas cercano $5. No hay mucha opción p comer cerca del hotel, caminando solo a un restaurante cercano Fishmarket q abre p cena y en taxi a red hood , downtown o secret harbor. En el resort no hay nadie, literal... solo 2 parejas más. Todo para nosotros!!!
0 votes
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Only 2 buildings are open. Definitely not worth the money. We checked in today and are trying to relocate.
1 vote
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UPDATE - I just checked tonight It's the St. Thomas Ritz Carlton. It will not be open until SUMMER 2019, Which means they have pushed it further from fall 2018 to Summer 2019! Big boo! Hope that helps!
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12345635
"Choose a different hotel"
"Don't go until Spring 2019"
"No bad views...."
"Building F was great."
"Be sure to book Cllub Lounge Level. If you do, you may end up not going to the restaurant s. The breakfast alone is worth the price."
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12345620
PRICE RANGE
US$390 - US$674 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
ritz-carlton st. thomas hotel st. thomasst. thomas ritz-carlton
LOCATION
CaribbeanU.S. Virgin IslandsSt. Thomas
NUMBER OF ROOMS
180
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