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The Ritz-Carlton, St. Thomas

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The Ritz-Carlton, St. Thomas
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928 Reviews from our TripAdvisor Community

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Showing 903: English reviews
Los Angeles, California, United States
Reviewed 4 October 2014 via mobile

Loved this hotel , the staff are very nice and professional. The Infinity Pool is beautiful . The food is great but I also went looking for a few local options and found coal pot in St. John which has great food . Pillows are way too soft for my liking but my husband liked them. Bed was very comfortable...

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3Thank Stend N
Washington DC, District of Columbia
Reviewed 2 October 2014

I booked my hotel through Booking.Com and was looking forward to my stay. The hotel's profile on Booking.Com stated that my room would have two double beds and a pull out couch. We had three people in our party so I thought this was a perfect set up. I considered staying at a cheaper hotel ---Marriott's Frenchman's Reef - but...

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14Thank Tosin D
STTRZGM, Manager at The Ritz-Carlton, St. Thomas, responded to this review

Dear Tosin D, Thank you for your wonderful comments about our Ladies & Gentlemen that assisted you at the Bellstand, restaurants and pool area. I would welcome the opportunity to speak with you about the room situation you encountered. You may contact me at ian.mcphee@ritzcarlton.com. Sincerely, Ian McPhee Hotel Manager

Reviewed 1 October 2014 via mobile

Went here on a corporate event and I have now been to three RC and this one although a bit dated is still superb. You have got to try the lobster omelet for breaky it's fabulous. Staff are very good but I do have to say that the staff at the USA based RCs are better at taking care of...

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3Thank Jennyandianlove
Reviewed 1 October 2014

The hotel and staff were nice, and that is the only positive thing I have to say. I thought the prices of the food was a little excessive, but I did not realize I got to eat with cats the first night. The cats were crawling on the tables of this upscale resort, the next night it was roaches. I...

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13Thank Michael G
STTRZGM, Manager at The Ritz-Carlton, St. Thomas, responded to this review

Dear Michael G, Thank you for spending time with me to discuss your experience at our outdoor restaurant. I truly appreciate your graciousness and constructive comments. I look forward to seeing you again before you depart and will look forward to welcoming you back again in the near future. Ian McPhee Director of Operations

Hannover, Germany
Reviewed 25 September 2014

Everything about this property was amazing! The staff we so friendly and helpful in everyday. The rooms were spotless and the grounds were beautiful. Can't say enough, would highly recommend this property for great vacation.

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4Thank Philip E
Walnutport, Pennsylvania, United States
Reviewed 24 September 2014

Amazing hotel, excellent food, very friendly staff. Spacious and very clean rooms. Lots of great outdoor activities. Beautiful infinity pool and very nice private beach. Definitely will be coming back.

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1Thank Ingrid H
Boston, Massachusetts
Reviewed 21 September 2014

Amazing property. No stuffiness. Just nice people doing their job in a professional manner. Great food. Surprisingly very kid friendly (September). Resort fee is very steep so take advantage of activities. Basic room was amazing.

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3Thank Anthony S
Reviewed 20 September 2014 via mobile

Awesome destination!! Comfy room. Great infinity pool. Awesome water activities included in the room price. Super relaxing. We spent a week and were truly pleased with everything about the Ritz. Staff were super helpful and friendly. Going to USVI ... This is the place!!

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2Thank Chesterga
McKinleyville, California
Reviewed 19 September 2014

It was a delight to be greeted at the front desk by such cheery employees. I was impressed by how in-shape and well-groomed all of the staff was. I would rate this hotel a 10 out of 10 due to not only the cleanliness of the place, but the attentiveness of the staff who helped me in numerous ways.

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2Thank legal b
Denville, New Jersey, United States
Reviewed 14 September 2014

I was married at the Ocean's Edge Gazebo on August 24th, and my husband and I, as well as many of our guests, stayed at the resort from August 20th-August 30th. My parents own a time share at the Elysian next door to the Ritz Carlton, and my mom and I have been traveling to St. Thomas every summer for...

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3Thank Julie W
STTRZGM, General Manager at The Ritz-Carlton, St. Thomas, responded to this review

Dear Julie W, Thank you for your marvelous and very gracious review. I always enjoy hearing that our guests found our resort facilities beautiful but what really thrills me is when our Ladies and Gentlemen are the highlight of the trip. I want to personally thank you for selecting our destination for your wedding and am delighted to read that...

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Room Service
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Beachfront
  • Bar/Lounge
  • Spa
  • Free Parking
About the property
  • Beachfront
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Spa
  • Hot Tub
  • Tennis Court
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Air Conditioning
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Paid Wifi
Services
  • Room Service
  • Business Centre with Internet Access
  • Children Activities (Kid / Family Friendly)
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Babysitting
  • Free Parking
Official Description (provided by the hotel)
Nestled within a 30-acre beachfront estate, The Ritz-Carlton, St. Thomas blends classic European elegance with warm Caribbean hospitality. The resort overlooks sparkling turquoise waters and white sand beaches on the eastern tip of the island along Great Bay and with views of St. John. 180 Guestrooms each have private balconies, Caribbean-inspired decor and views of the Caribbean Sea and tropical surroundings. Other features include a full service spa and salon, 24-hour fitness center, a Club Level with private concierge and complimentary food and beverage presentations, infinity pool, a beach and aquatic center with ample complimentary water sports, and four restaurants for gourmet dining and personalized service. ... more   less 

Additional Information about The Ritz-Carlton, St. Thomas

Address: 6900 Great Bay, 00802-1010, St. Thomas
Region: Caribbean > U.S. Virgin Islands > St. Thomas
Price Range: RM2,197 - RM7,161 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — The Ritz-Carlton, St. Thomas 5*
Number of rooms: 180
Reservation Options:
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Also Known As:
Ritz-Carlton St. Thomas Hotel St. Thomas
St. Thomas Ritz-Carlton
The Ritz-Carlton, St. Thomas U.S. Virgin Islands
Hotel Style:
#2 On the Beach Hotel in St. Thomas
#3 Spa Hotel in St. Thomas
#3 Luxury Hotel in St. Thomas
#3 Top resorts Hotel in St. Thomas
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Questions & Answers

Here's what travellers have asked, with answers from The Ritz-Carlton, St. Thomas staff and other travellers.
141 questions
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Questions? Get answers from The Ritz-Carlton, St. Thomas staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Ocean view room on club floor is fantastic!”
 of 5 bubbles donbE6319SF, 14 Feb 2017 | Read review
“All rooms have a great view”
 of 5 bubbles elizabethkX5035PK, 12 Feb 2017 | Read review
“Higher rooms are better...don't do ground floor!”
 of 5 bubbles maryR1129, 6 Feb 2017 | Read review
“Request a room on the right end of the property for an unobstructed water view.”
 of 5 bubbles 984amyl, 5 Feb 2017 | Read review
“Ask for ocean side not bay side”
 of 5 bubbles bptesch, 31 Jan 2017 | Read review
5 of 5