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Emerald Beach Resort

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Emerald Beach Resort
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1,631 Reviews from our TripAdvisor Community

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Showing 1,565: English reviews
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Snohomish
Reviewed yesterday NEW

a hotel on the beach is pretty ideal. Cant get much better than that. The food was pretty good .drinks high priced. If you would please use filtered water for ice it would make the drinks much more palatable. you can really taste the chlorine

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Helpful?
Thank Becky B
Reviewed yesterday NEW

For the price paid I would think the bed would not be the least comfortable I have ever slept in. Good thing this was for only the last night of a 9 day vacation but moved into this hotel because of the proximity to the airport. If I could visit friends here to use the beach but not sleep here...

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Helpful?
Thank Michael E
Fort Myers, Florida
Reviewed 2 days ago NEW

Have been to St Thomas multiple times, but never went to Emerald Beach, near the airport. Beautiful beach, long walks on the sand if you'd like, good snorkeling, but not great, water is clear, and hotel, where you park yourself on a lounge chair for a small fee, has a nice bathroom and bar/restaurant set up that you can partake...

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Helpful?
Thank BethofFlorida
Alana B, Social Media Specialist at Emerald Beach Resort, responded to this review

Thanks for the great review! We are glad that you enjoyed your time on the beach and we'd love to see you again the next time you cruise to STT! Alana B Social Media Specialist

Hebron, Connecticut
Reviewed 1 week ago

This hotel was good for a nights sleep, catching a few rays at the beach, and waiting until the last possible second to go to the airport, seeing as it is literally across the street. Of course the plane noise is very loud (especially if you are laying on the beach) but seemed to stop somewhere around 7 pm. In...

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Helpful?
1Thank Treycb
Alana B, Social Media Specialist at Emerald Beach Resort, responded to this review

Thanks for your review. We are sorry you didn't have adequate amenities for the bathroom and it has been brought to the attention of the housekeeping supervisor. It is the case that we do not have an elevator, but we do mention this on our website, we also have house staff that will be happy to assist you with your...

Raleigh, North Carolina
Reviewed 1 week ago via mobile

The ladies at the front desk were wonderful. Very sweet and helpful. The restaurant was a complete miss though. Bag it if you can. Service was very poor, food was dreadful and at the end of the day, you deserve good food. The French toast took 30 minutes, came out burnt, and cold, the coffee, too was cold. The chicken...

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Helpful?
Thank Mike W
Alana B, Social Media Specialist at Emerald Beach Resort, responded to this review

Thanks for the review, We are so glad our front desk team went above and beyond. We are terribly sorry about the poor service and lack of quality in the restaurant. Your comments have been passed along to the Director of Operations and the restaurant management team to assist in improving their service levels. We hope you will give us...

Sylvania, Ohio
Reviewed 1 week ago via mobile

We stayed one night on our way to a charter...nice enough but pricey for being located adjacent to the St Thomas Airport Runway. Flights seemed to stop at dark but start up again early morning. Also, lots of smokers and hotel staff ignored the smokers smoking in front of no smoking signs located in community space. The smoking was almost...

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Helpful?
Thank 5Handle
Alana B, Social Media Specialist at Emerald Beach Resort, responded to this review

So sorry to hear about the smoking, It is illegal to smoke within 20 feet of the posted signs in the U.S.V.I and these comments will be passed along to all department heads to ensure our guests have clean air. We hope that you will give us another chance to improve upon our service. Alana B Social Media Specialist

East Freetown, Massachusetts
Reviewed 1 week ago

Front desk personnel very helpful, housekeeping was non existent, only 1 roll of toilet paper in bathroom, 2 towels, had to go to front desk for more. Staff in restaurant definitely iverworked, always saying they would get something for you & never coming back!

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Thank cheryl4882017
Alana B, Social Media Specialist at Emerald Beach Resort, responded to this review

Thank you for your feedback. Sorry to hear that you didn't enjoy your stay with us. Your comments assist in effective solutions for our property. Alana B Social Media Specialist

Fort Meade, Maryland
Reviewed 1 week ago via mobile

We stayed here for one night before heading to BVI. It was nice and the beach was pretty and relaxing. The restaurant bar provided good food. Other reviews said they are slow with the bill. That's true but it didn't bother us because we went in understanding we were on island time. The room was nice and the views pretty....

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Helpful?
1Thank Sarah B
Alana B, Social Media Specialist at Emerald Beach Resort, responded to this review

Thanks so much for the review! we are glad you enjoyed your stay with us and we hope the next time you are heading to the BVI you choose to stay with us. Alana B Social Media Specialist

Alpharetta
Reviewed 1 week ago

Had one night to stay in St. Thomas, as we were sailing BVI next day. Stayed here since The Moorings recommended it. Ceiling leaked constantly. A lot of water/condensation. Towel placed on floor to catch dripping was saturated. Bathroom had been cleaned, but was dirty. Black mold in the shower, hairs everywhere, door frame in poor condition, so door was...

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1Thank F4230EBmichaeld
Alana B, Social Media Specialist at Emerald Beach Resort, responded to this review

So sorry to hear that you were disappointed in your stay. Your feedback is invaluable in determining the changes that are necessary to meet our guests expectations. Alana B Social Media Specialist

Rumson
Reviewed 1 week ago

Stuck at air port thanks to United! Ended overnight at Emerald. Really is a nice hotel and close to airport. Good food. Great rooms. Right on the beach. 15 minutes from Charlotte Amalie. Overall a very tropical setting

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Helpful?
Thank janetsW6603FU
Alana B, Social Media Specialist at Emerald Beach Resort, responded to this review

Thank you for the great review, so happy that getting "stuck" turned out to be a nice getaway. We hope that the next time you stay in St. Thomas you'll stay with us! Alana B Social Media Specialist

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Free Parking
  • Beachfront
  • Bar/Lounge
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Room Service
About the property
  • Beachfront
  • Wheelchair Access
  • Pets Allowed ( Dog / Pet Friendly )
  • Non-Smoking Hotel
Food & drink at the hotel
Caribbean Fusion Restaurant & Bar
Caribbean Fusion Restaurant & Bar
Cuisines: Caribbean, American, Bar, Seafood, Pub
Things to do
  • Pool
  • Bar/Lounge
  • Restaurant
  • Fitness Centre with Gym / Workout Room
Room types
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Air Conditioning
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Free Parking
  • Business Centre with Internet Access
  • Multilingual Staff
  • Conference Facilities
  • Room Service
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
Official Description (provided by the hotel)
The only 100% beachfront resort on St. Thomas, US Virgin Islands! Tucked into sun-splashed Lindbergh Bay on the Island of St. Thomas, the beautifully appointed Emerald Beach Resort welcomes guests with the gracious look, style and service of the Virgin Islands' rich heritage. BIG King Size Beds and Spectacular Views from EVERY ROOM! FREE High Speed Internet Access. Flat Screen TVs with Cable TV, 100% Beachfront Views with Balcony and Adjustable air-conditioning. Surrounded by landscaped gardens, cascading waterfalls and lush tropical settings, the Emerald Beach Resort offers a central, convenient location close to the airport, shopping, championship golf and all of St. Thomas's great activities and adventures. With the bounty of land and sea captured in stunning views, it's the perfect place for a memorable vacation. Or an unforgettable wedding, meeting or corporate event. ... more   less 

Additional Information about Emerald Beach Resort

Address: 8070 Lindbergh Bay | West, Charlotte Amalie 00802-5901, St. Thomas (Formerly BEST WESTERN PLUS Emerald Beach)
Region: Caribbean > U.S. Virgin Islands > St. Thomas > Charlotte Amalie
Price Range: RM795 - RM1,827 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — Emerald Beach Resort 3.5*
Number of rooms: 90
Reservation Options:
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Also Known As:
Best Western Emerald Beach Hotel Charlotte Amalie
Best Western St Thomas
Best Western Emerald Beach Resort
St. Thomas Best Western
Emerald Beach Resort St. Thomas/Charlotte Amalie
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Questions & Answers

Here's what travellers have asked, with answers from Emerald Beach Resort staff and other travellers.
62 questions
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Questions? Get answers from Emerald Beach Resort staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“If you can test the comfort level of the bed first I recommend it. Otherwise sleep on the beach.”
 of 5 bubbles michaeleR4200UE, 28 Mar 2017 | Read review
“Ask for beach front view in building 3 or 4 (this is the quieter side of the hotel)”
 of 5 bubbles boston_timber24, 25 Feb 2017 | Read review
“They are all beachview.”
 of 5 bubbles tobp, 14 Feb 2017 | Read review
“All rooms face the ocean. First floor would be best”
 of 5 bubbles Olddog1949, 14 Feb 2017 | Read review
“Building 2, 3rd floor beautiful. Palm trees obstructed some of the view. It did not bother us but it may for some people.”
 of 5 bubbles gjdepew, 10 Feb 2017 | Read review
5 of 5