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The Westin St. John Resort

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The Westin St. John Resort
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2,670 Reviews from our TripAdvisor Community

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Showing 2,656: English reviews
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Toronto, Canada
Reviewed 5 days ago NEW

As soon as we booked I received a letter from the hotel telling us that they were renovating and it could be noisy 6 days a week. We worried about that but didn't need to- it was a very quiet relaxing spot. Yes, there was construction by the pool but it was easy to get away from it by going...

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Helpful?
Thank Betty-Ann H
Samuel H, General Manager at The Westin St. John Resort, responded to this review

Thank you for sharing your experience on TripAdvisor. I’m glad you had a relaxing stay with us appreciated the convenience and option of enjoying a beach located on our property. Thank you for your recommendation and we hope to have you back as a guest in the near future.

Fort Collins, Colorado
Reviewed 6 days ago NEWvia mobile

We stayed in a two bedroom villa with our family of six. The villa was beautifully decorated, clean and comfortable. This is not an inexpensive or bargain place to stay, but the amenities and convenience make it very comfortable and worth the expense. The Market was well stocked with the basics. Lemongrass and Snorkles were convenient and easy food options...

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Helpful?
Thank swancm
Scarborough, Maine
Reviewed 6 days ago NEW

You can't help but relax! Stayed in the 3 bedroom villa with a private pool/ hot tub and grill in a walled in patio. Took advantage of the onsite beach, pool, and restaurants. Many amenities. The staff is very helpful and friendly- a shout out to Deshawn who picked us up at the ferry and delivered us to our villa...

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Helpful?
Thank mainiac2015
Mamaroneck, New York
Reviewed 1 week ago via mobile

I have owned a villa at the Westin St John and last year I decided to purchase 2 additional weeks. I'm sad to say that I am feeling like it was an extremely bad decision!! I arrived today and was told that my room was not clean. They do not permit late check out, so the room has been empty...

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Helpful?
Thank Adelina C
Samuel H, General Manager at The Westin St. John Resort, responded to this review

I want to apologize for the delay in your room being ready. We have been putting new measures in place to correct these delays and feel you will see a vast improvement moving forward. Although your stay got off to a rough start, I hope you enjoy the rest of your stay with us.

Plano, Texas
Reviewed 1 week ago

This was our first (but not last) visit to St. John. We booked our studio using SPG points and are not vacation club members. We were with a rather large group, and we initially had a room on the other side of the road very far from everyone. It took a whole lot, but we were eventually moved to a...

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Helpful?
Thank shfine
United States
Reviewed 1 week ago

The beach is quite nice (though according to a local, not very clean), the rooms are OK, but the food/bar hours were ridiculous! Bar closed at 5 or 6pm, which was frustrating (also making it an extremely quiet hotel). As platinum members, we were somewhat disappointed in the service provided to us - more at the level of a 3...

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Helpful?
Thank SurAmerica22
Samuel H, General Manager at The Westin St. John Resort, responded to this review

Thank you for your review. We appreciate your feedback and suggestion on keeping the bar at Snorkel's open longer. Although it's not located at the pool, as an option, the bar at our Lemongrass Restaurant is open until 11pm.

Reviewed 1 week ago

We have been coming for years...we are owners. The best kept secret Is the tennis program. The tennis pro, Roman, is outstanding! His passion and talent for helping people as well as improving their tennis is above and beyond. The property is clean, stunning views, and all of the staff are friendly and helpful. Again, in closing, to not be...

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Helpful?
Thank Lois K
Saint John, New Brunswick, Canada
Reviewed 1 week ago

We have just returned from a week at the Westin St. John. We are Starwood Vacation Property Owners and the Westin St. John is our home resort. This was our first visit. There was some concern on our part before visiting because of all the negative reviews. Our experience was that these negative reviews are unfounded. The first thing that...

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Helpful?
Thank DeirdreWade
Merion Station, Pennsylvania
Reviewed 1 week ago

We stayed at the Westin in late February renting a 3 bedroom condo from St. John's Villas. The process of making the reservation with the Villas was very easy. We had 3 generations ages 2-65 and all had a great time. The condo worked well for our group of 8. We took the ferry right to the dock and our...

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Helpful?
Thank Richard E
Minnesota
Reviewed 1 week ago via mobile

This was our third time at the Westin St John and we already booked for next year. The grounds are beautifully kept and spacious, villas are nice and a have lots of amenities. Having laundry in the villa is key for easy packing. Weather is perfect, beach is just OK compared to other St John beaches, but so easy! All...

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Helpful?
Thank Stephen G

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Room Service
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Free Parking
  • Beachfront
  • Bar/Lounge
  • Spa
GreenLeadersPlatinum level
About the property
  • Non-Smoking Hotel
  • Beachfront
  • Wheelchair Access
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Spa
  • Hot Tub
  • Tennis Court
Room types
  • Non-Smoking Rooms
  • Suites
  • Kitchenette
  • Family Rooms
In your room
  • Air Conditioning
  • Refrigerator in room
  • Microwave
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Paid Wifi
Services
  • Room Service
  • Business Centre with Internet Access
  • Free Parking
  • Children Activities (Kid / Family Friendly)
  • Shuttle Bus Service
  • Airport Transportation
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Self-Serve Laundry
  • Conference Facilities
  • Babysitting
Official Description (provided by the hotel)
Located on 1,200 feet of private beach, The Westin St. John Resort makes for the perfect island retreat. Stay in spacious rooms with ocean views from private balconies or patios. Guests can enjoy complimentary Wi-Fi available in all rooms. ... more   less 

Additional Information about The Westin St. John Resort

Address: 300B Chocolate Hole, Cruz Bay 00830, St. John
Region: Caribbean > U.S. Virgin Islands > St. John > Cruz Bay
Price Range: RM2,459 - RM5,322 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — The Westin St. John Resort 4*
Number of rooms: 146
Reservation Options:
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Also Known As:
Westin St. John Resort & Villas Hotel Cruz Bay
Westin St. John Resort And Villas
Westin Cruz Bay
Cruz Bay Westin
St John Westin
The Westin St. John Resort Cruz Bay
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Questions & Answers

Here's what travellers have asked, with answers from The Westin St. John Resort staff and other travellers.
76 questions
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Questions? Get answers from The Westin St. John Resort staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Ask for rooms on the beach side of the road.”
 of 5 bubbles shfine, 16 Mar 2017 | Read review
“The Bay Villas were an easy walk to all of the areas of the resort.”
 of 5 bubbles 372RichardE, 14 Mar 2017 | Read review
“Try to book a newly remodeled villa”
 of 5 bubbles TeamUSMC, 13 Mar 2017 | Read review
“Make sure you ask for a room up the hill with a view of the ocean.”
 of 5 bubbles Io79032, 13 Mar 2017 | Read review
“Ask for the new vila”
 of 5 bubbles fandaz, 5 Mar 2017 | Read review
5 of 5