Avillion Cameron Highlands
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About
Welcome to Avillion Cameron Highlands, your Pahang “home away from home.” Avillion Cameron Highlands aims to make your visit as relaxing and enjoyable as possible, which is why so many guests continue to come back year after year.
You’ll enjoy relaxing rooms that offer a refrigerator, and you can stay connected during your stay as Avillion Cameron Highlands offers guests free wifi.
The hotel features 24 hour front desk and baggage storage. Plus, Avillion Cameron Highlands offers free breakfast, providing a pleasant respite from your busy day. For guests with a vehicle, free parking is available.
When you’re feeling hungry, be sure to check out Silverstar Restaurant, which is an Asian restaurant that is popular with locals and out-of-towners alike.
Avillion Cameron Highlands puts the best of Pahang at your fingertips, making your stay both relaxing and enjoyable.
Location
Reviews
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Breakfast had enough choices.
Easy stay if you come with family, walking distance to restaurants.
The last day we also walked to the Agro-Technolgy park from here.
Taxi to bus terminal we paid 10 MYR, bit expensive but uphill with trolley, bags and a baby it's still OK...
Mall under the building is quite empty but they have a claundry service shop which is convenient if you happen to be in the stage that all your clothes need to be washed...
Would stay again.
1. Hygiene level in general - the toilets, dusty hall, stained towels and blanket
2. The blind in the smaller room is not light proof and too bright for sleeping (the corridor light is always switched on)
3. Quality of the bed, pillow and toiletries
4. The sofa and sofa pillow cases are scratched
The buffet breakfast is ok and the playground pretty friendly for kids.
Hope the hotel can uplift especially its hygiene level especially during this ‘high alert’ period to give more assurance to the guests. This is our first time and probably the last.
We ask for towel because the towels provided are not sufficient but only got told that there're no towels left because the hotel was full book. Very bad service. Not only that, we notice that our room didn't got any fans on the living room and master bedroom and the floor was really dirty with stains.
As we will held the dinner at the hotel. We prepared the hall from the evening (yeah, we had to occupy ourselves with work as we didn't got any room to check in too) and we noticed the PA system didn't work. As we report it, they didn't repair it and only give us guarantee that the technician will be on standby during the dinner event if the problem occur again. And guess what, the PA system broke down during the event and the technician is nowhere to be seen! We had to wait for a while before he arrived.
This is ridiculous, in the first place, the hotel should repair the PA system the moment we report it. But no! There was no technician there and we didn't see any manager at all to complain about this issue and it was on public holidays. The manager should be there attending to any problem arises as they got a lot of customers checking in.
The hotel extend our usage for the hall for half an hour due to the technical problem but we had to wrap up early because the staff complaint about us and report it to their officer in HQ and accuse us of damaging their PA system!
We had enough of this as we did nothing and the PA system was already breakdown when we first test it!
The only things that we satisfied were their breakfast that provided variety of choices. Other than that, it is such a disappointment for a hotel that uses Avillion name to give service like this!
Wouldn't recommend it to anyone and for sure wouldn't come here anymore
The customer service was fantastic, everyone was really friendly and helpful. The hotel is spotlessly clean and the room very well furnished from iron with ironing board, to kettle and fridge. Rooms are bright and airy the comfortable beds have crisp white cotton bedding.
The breakfast is fabulous, a great range of western, Malay, Chinese cuisine is on offer. Good coffee too! The highlight for me was the abundance of fresh fruit and vegetables all locally grown. Each day there was a different spread.
It has a lovely safe courtyard with well maintained play equipment for children
2. No towels, floor mat and hair dryers are provided
3. Bed sheets are not clean
4. Staffs are not really attentive. We asked for towels and hair dryer severely times since 3pm but things are not delivered until 10pm. Understand that its short of staffs due to peak season but we were disappointed on the quality of service we had
The downsides were: internet connection was poor, It was non existent for the duration of our stay. This is a basic need for most travellers, and the hotel should take steps to upgrade connectivity. I also don't understand the need for a RM200 deposit, when there is no mini-bar and quite minimal amenities in the room.
Overall, a clean comfortable hotel, which is well located.
Reached hotel at 12.30pm,but counter staff mentioned room was not ready although I had 2 young kids. Insisted us to go for lunch and come back after 2pm and so we had our lunch at the hotel restaurant. Got the rooms at 2.15pm,went in to only get shocked of the room condition which was atrocious for the money we paid. Please refer to the photos of the dirty room and musky smell which seems like the room was not being used before. We had to use our own Dettol wipes to clean up and we could not take it as the dirty was getting more. Called the duty manager and she had to come and inspect the room before giving us a cleaner room which was cleaner than the initial room given. Am only giving the 2 star because they gave a cleaner room later on after about 2 hours.
Location wise good as there was a lot of eateries nearby. Walk around the area yourself to see what food is nearby so that u can save money on cheap foods.
I would think twice before booking this hotel again though.
Special thanks to Azlinda the duty manager whom assisted us.
"Avoid booking this hotel at all cost even though they offer a discount of for free"Read full review
"Park in the basement. Close the windows when you sleep. Lovely breakfast even until 10:30 am so we still managed to go Kea Farm first. "Read full review
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