Zenith Cameron
Jalan Majlis, Tanah Rata 39000 Malaysia
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About
#18 of 103 hotels in Tanah Rata
Location
Cleanliness
Service
Value
Distinctive in location and interior, Zenith Cameron features 175 contemporary guestrooms that are designed to offer luxurious comfort, and is minutes away from the city’s best lifestyle and nature-inspired attractions. The hilltop hotel, set amidst the majestic terrains of Cameron Highlands is a private haven, thoughtfully built to enable exploration and discovery.
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Property amenities
Free parking
Free High Speed Internet (WiFi)
Pool
Fitness Centre with Gym / Workout Room
Free breakfast
Kids pool
Airport transportation
Business Centre with Internet Access
Valet parking
Wifi
Pool with view
Adult pool
Outdoor pool
Sauna
Bar / lounge
Coffee shop
Restaurant
Breakfast available
Breakfast buffet
Breakfast in the room
Outdoor dining area
Wine / champagne
Car hire
Conference facilities
Banquet room
Meeting rooms
Photo copier / fax In business centre
24-hour security
Concierge
Currency exchange
Outdoor furniture
24-hour check-in
24-hour front desk
Express check-in / check-out
Private check-in / check-out
Dry cleaning
Laundry service
Ironing service
Shoeshine
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Room features
Blackout curtains
Soundproof rooms
Air conditioning
Desk
Housekeeping
Minibar
Cable / satellite TV
Bidet
Bathrobes
Interconnected rooms available
Private balcony
Room service
Safe
Telephone
Wardrobe / wardrobe
Bottled water
Iron
Private bathrooms
Wake-up service / alarm clock
Flatscreen TV
Walk-in shower
Bath / shower
Complimentary toiletries
Hair dryer
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Room types
Mountain view
City view
Non-smoking rooms
Suites
Family rooms
Good to know
HOTEL STYLE
Business
Languages Spoken
English, Chinese, Malay
Location
91Great for walkers
Grade: 91 out of 100
59Restaurantswithin 0.5 km
9Attractionswithin 0.5 km
Jalan Majlis, Tanah Rata 39000 Malaysia
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40Reviews1Q+A18Room tips
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We was taken 3 room which is at level 6, during check in was not explaining properly and we decided to upgrade to family room after see the room but the reception was not allowed,I not sure what the reason was not allowed.we don't mind to paid extra money we travel with big family was a bit spoil our mood during check in time. What the most feel bad asked for extra bottles water and reception said only can get only on morning time and the answer was not make sense shouldn't answer like that if the guest really feel thirsty. I need go to nearby shops to get bottles water.Tht only 2 bottle in room that my first time in 5 ⭐ hotel given only 2 bottle. Breakfast was great and cherry breakfast staff was very friendly and polite but only food replenish a quiet slow but not big issue a quality of food very good ,suggestions to have more variety of tea like green tea,earl grey, chamomile tea .Requested from chef to make a pouch eggs that was really nice.i also have met duty manager tasya spoke about the check in experience and also regarding the requested a bottle of water.We really not sure will come back again or not anyhow hope that management will improve the service mostly during check in.…
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Date of stay: November 2023Trip type: Travelled with family
Value
Location
Service
Room Tip: Check room first before get in once you entered the room reception will not allowed you to...
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
Location : by self drive, not hard to find. Walking distance to convenient store, banks, food stall Spacious room, clean , but the only thing to highlight is the bathtub, too small for an adult. Guess can only feed a children below 150cm. Other than that, all are in good !
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Date of stay: October 2023Trip type: Travelled with family
Room Tip: Avoid going cameron Highland on public holidays !
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
Response from OTA Zenith Cameron ZC, Revenue Management at Zenith Cameron
Responded 1 week ago
Dear BryanK1371, Thank you for sharing your feedback with us, which gives us the opportunity to continually improve our service standards and enhance our guests' experience. We are glad that overall, you are happy with your stay and we sincerely apologize that certain aspects of your stay fell short of expectations. Your comments have been addressed with our team who strive to ensure that our guests enjoy positive and memorable resort experiences. Please be assured that the areas highlighted in the review would be improved further. We hope that we will have an opportunity to welcome you back to our hotel soon. Best Regards, The Management
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
+1
Love the location and the cleaness of room. Size of the rooms are spacious and very comfortable. Their staff very attentive and helpful. We managed to check in early. Britney their Front Desk staff is really helpful with great personality.
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Date of stay: November 2023Trip type: Travelled with family
Room Tip: Avoid to go Brinchang during festive time. Prepared mentally if to drive to Mossy Forest by own...
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
Response from OTA Zenith Cameron ZC, Revenue Management at Zenith Cameron
Responded 1 week ago
Dear faraAloha, Thank you for the flawless review. As we believe that personalized service and attention to the smallest details are important, we are glad to know that our colleagues went above and beyond in ensuring that your stay was a wonderful one. Your kind words are truly appreciated and will be shared with the team as I am sure it will be a great source of motivation for them to continuously exceed expectations. We are looking forward to welcoming you back to Zenith Cameron! Best regards, The Management
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
We stayed for 1 night in a beautiful room with great views on the 7th floor. What we liked: - nice basement car park - nice comfortable bed - powerful hot water shower - nice food at breakfast - great location, where we could walk everywhere. It is located in Tanah Rata and away from the mayhem and traffic jams Some lack of quality (which removed 1 star from the otherwise 5 star rating): - the kuaci shells from previous guests on the carpet - not sure why these debris were not vacuumed - noisy children the entire day and night shouting at corridors or in rooms - sound proofing must be non existent
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Date of stay: October 2023Trip type: Travelled as a couple
Value
Location
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
Response from OTA Zenith Cameron ZC, Revenue Management at Zenith Cameron
Responded 1 week ago
Dear LL721, Thank you for sharing your feedback with us, which gives us the opportunity to continually improve our service standards and enhance our guests' experience. We are glad that overall, you are happy with your stay and we sincerely apologize that certain aspects of your stay fell short of expectations. Your comments have been addressed with our team who strive to ensure that our guests enjoy positive and memorable resort experiences. Please be assured that the areas highlighted in the review would be improved further. We hope that we will have an opportunity to welcome you back to our hotel soon. Best Regards, The Management
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Made a last minute decision to drive all the way up to Cameron Highlands during a visit to KL because I just couldn't stand the heat and humidity- and it was well worth the drive just for 24 hours of cooler temperatures. The price for the Zenith was a very good value for a five star hotel (though I'll admit that might be a stretch on the star rating; 4 star local hotel might be more accurate), as some other properties in that area have grossly inflated prices. The hotel is in a great location, overlooking Tanah Rata and walking distance to everything. Parking was easy and free in the basement or in a few spots in front of the hotel. The room was modern and comfortable, with a big sliding door to a terrace with a good view of the town (and of the wild dogs that live on the odd plateau of land across the way), with good bedding and towels, AC that worked well and connectivity, lighting and outlets where needed. The biggest weakness was the bathroom. It was nicely designed, with both a tub and a separate shower area with an oversized shower head- but everything looked grungy. There was a lot of dark mildew or mold along the caulking and discoloration of the grout and tile. Looked like a combination of sloppy work and poor housekeeping. The shower also didn't drain properly, maybe because drain grate is not cleaned regularly. Sink was also a bit stained and did not appear to be cleaned properly. As a result, the bathroom gave the impression of a much older and more basic hotel and was not a space I enjoyed being in. That is the main reason I rated this place 4 stars not 5. The breakfast by contrast was excellent, probably one of the best I had in Malaysia and I've been staying at some pretty high end hotels. Quality food, good variety, and plenty of authentic items. As a vegetarian I really enjoyed the freshly made veg curry mee, some of the Indian items and the multiple types of lettuce and other vegetables on the salad bar. I would recommend that the hotel do a deep cleaning of the bathrooms, do some recaulking and get better housekeeping. Then might crack that fifth star for me, especially considering the value for the price paid.…
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Date of stay: August 2023Trip type: Travelled solo
Value
Location
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
Response from OTA Zenith Cameron ZC, Revenue Management at Zenith Cameron
Responded 18 Aug 2023
Dear gil123, Thank you for sharing your feedback with us, which gives us the opportunity to continually improve our service standards and enhance our guests' experience. We are glad that overall, you are happy with your stay and we sincerely apologize that certain aspects of your stay fell short of expectations. Your comments have been addressed with our team who strive to ensure that our guests enjoy positive and memorable resort experiences. Please be assured that the areas highlighted in the review would be improved further. We hope that we will have an opportunity to welcome you back to our hotel soon. The Management
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Our experience with this hotel is horrible. The hotel itself is fine, nice rooms and a good breakfast and location. But the service is really terrible. We had booked a room for 2 nights for an amount of 996.00 RM (that is 200 euros). This amount has been charged twice from our credit card and that can of course happen by accident, but they refuse to refund it because they indicate that it was the deposit that we would get back within 2 weeks. It has gotten so far out of hand that we have had to call in our bank in the Netherlands to confirm that the amount has been debited twice. They have now started an investigation for us to get the amount back from the hotel in this way. In the beginning they responded nicely via e-mail, but when it turned out that we could provide proof from the bank, they didn't let us know anymore and we still haven't received the amount back (see photos below). Very bad and we are not the only ones who are angry about the service. We also saw a collision in the hotel itself with a hotel guest and a hotel employee. I absolutely do not recommend this hotel.…
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Date of stay: June 2023Trip type: Travelled as a couple
Value
Location
Service
Room Tip: Controleer extra hoe ze de afschrijving van je creditcard doen.
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
Response from OTA Zenith Cameron ZC, Revenue Management at Zenith Cameron
Responded 18 Aug 2023
Dear Robid670, Thank you for sharing your feedback with us, which gives us the opportunity to continually improve our service standards and enhance our guests' experience. Rest assured that we will make sure that you get your money back if we had overcharged your card. If the issue is not yet settled, please share with with me your booking ID, so that I can look into this matter personally. Apologies on the inconvenienced caused. The Management
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
For the price we paid, 3 nights family suite, it's a rip off. 5 stars pricing 3 stars experience. Only thing I can shout about for the hotel is it's location which is within walking distance to town. The rest: 1. The only hotel I came across where it did not provide blanket, but only comforter. 2. Stuffy room. Poor ventilation in both rooms. Air-cond ducting at inappropriate position. Attached room hv fixed glass but not openable Windows. 3. Very poor housekeeping. What was not flushed completely in the morning due to poor setting of water volume for flushing, what's in there remained as it is when came back in the evening. Same with floor stain on tiles left in the morning remain as it is when back in the evening. Only thing that was noticeably attended to was the rearrangement of bed comforter. 4. Spacious balcony but no sofa/chairs provided for guest. One can only set on the floor to admire the beauty of Cameron. 5. 2nd floor facility. Foul smell of sewerage gushing into the nose while approaching the door to swimming pool. Smells like sewerage pond instead of swimming pool. 6. Breakfast. 5 stars pricing, 3 stars quality. Variety of food served almost identical for the whole of 3 days. Not to mention limited selections as one would expected of a 5 star breakfast. Need request for Salt/pepper/knife/extra serviette as it's not the default item on table. …
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Date of stay: July 2023Trip type: Travelled with family
Value
Location
Service
Room Tip: The hotel is very near to local restaurants. Staff are friendly but poor house keeping. House...
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
Response from OTA Zenith Cameron ZC, Revenue Management at Zenith Cameron
Responded 18 Aug 2023
Dear Traveler, Thank you for taking the time to share your feedback with us. We sincerely apologize for your disappointing experience during your recent stay with us. We appreciate your valuable insights and I will personally look into the feedback provided by you on the service and condition of the rooms to improve and enhance our guests' experience. We have noted your feedback on the room maintenance and hotel area and will share them with the team members for improvement to enhance our guests' experience. Please let me know if there is an opportunity to welcome you back to our hotel to regain your confidence once again. The Management
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
+1
Pros: - Very nice, beautiful, comfortable and spacious rooms - We had a family suite which had a living room with 2 beds and bedroom with a king bed. Good size dressing and 2 bathrooms. - The balcony was quite nice and had a good view - Breakfast was good with a lot of options for everyone - continental, vegetarian, healthy food etc. - Staff were polite and helpful Cons: - If you dont have own transport, then the walk back to hotel is quite steep and will be difficult for senior citizens or people who are not fit coz there is about 100-150 meters of steep walking involved to reach the hotel - Slightly expensive - No spa even when the hotel planned for it, and has put up board mentioning spa. Suggestion to hotel: - The passageway of hotel rooms seems quite empty or as if it is lacking something. Its nice and clean, but may be some more plants or so will make the ambience better.…
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Date of stay: June 2023Trip type: Travelled with family
Value
Location
Service
Room Tip: If you dont have own transport, plan for one coz if you are walking, you have to walk 100-150...
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
Response from OTA Zenith Cameron ZC, Revenue Management at Zenith Cameron
Responded 18 Aug 2023
Dear ciMpLy_KJ, Thank you for sharing your feedback with us, which gives us the opportunity to continually improve our service standards and enhance our guests' experience. We are glad that overall, you are happy with your stay and we sincerely apologize that certain aspects of your stay fell short of expectations. Your comments have been addressed with our team who strive to ensure that our guests enjoy positive and memorable resort experiences. Please be assured that the areas highlighted in the review would be improved further. We hope that we will have an opportunity to welcome you back to our hotel soon. The Management.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Hotel location is good Lobby is huge. Restaurants also huge. Staff is helpful. But something not good also. Like no fresh juices in breakfast unlike other 5 star hotels. Also no teh terik included in breakfast buffet which is i think is basic item for breakfast. Also being in cameron which is known for tea and their famous tea not included is something to think about. Also i was not informed during check in but when i ask room service for water i was informed that water is not complimentary. I mean is this hotel is really 5 star rating? Management Need to think of these basics.
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Date of stay: June 2023Trip type: Travelled with family
Room Tip: Read my review
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
1 Helpful vote
Helpful
Response from OTA Zenith Cameron ZC, Revenue Management at Zenith Cameron
Responded 13 Jul 2023
Dear Sherazul, Thank you for your review of our hotel, we really appreciate you taking the time to submit your feedback. I am sorry that you did not enjoy your visit and sorry to read of your disappointments, please accept my sincere apologies for the issues you had with your stay. We appreciate every feedback whether positive or negative as this is a way of improving, therefore thank you for getting back to us with your review. I have shared your detailed and valuable feedback with concerned departments. We hope to have the pleasure of welcoming you back here again in the future to regain your confidence in our hotel. The Management
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
So I booked 2 signature king with garden view from 4/6/23-6/6/23. The moment we stepped into the room, it’s not garden view, instead what I got is construction view, a big building under construction just directly outside of our balcony, with clanking noise, dust and foreign worker able to see inside our room. I immediately called the reception to ask a change of room, I told them I’ve babies with me, and I’m concern with the air quality and noise disturbance from the construction site. Instead what I got from the reception reply was: “sorry other room is not available now, still cleaning”. So I say “it’s ok I’ll wait till u clean finish for a room change”, they put me on hold and in a few seconds, they told me “oh sorry, now other room is fully occupied”. I sense some dishonesty and asked why a minute ago u say the other room was cleaning but now u told me all other room is occupied? The reception lady wasn’t able to answer me and just hang up the phone. So we had to stay 2 days with construction on going with noises and dust. Criminal and unethical for the hotel to not informing me before hand. The room is 409 and 410. And FYI all rooms that end with the number 09 and 10 will face the same problem, just different floors. To me the hotel should just not use these rooms till the construction is done but I guess money comes first, but at least have the courtesy to inform the guest beforehand, I would have asked for a refund and changed hotel. In another separate incident, we found out there is no hairdryer in our room, so we called the reception to ask for it. After a while, we got a call from the reception and she told us to check our wardrobe for it. And again I told her i have checked and it isn’t there, that is the reason I called for it. After 15 minutes of waiting , nobody sends it up, so I called the reception again, and this time she told me “oh I told the house cleaning already”, and she just hung up on me. Not even a “sorry sir let me check for u/ let me expedite” not even a word of sorry. To call urself a 5 star hotel with this kinda person sitting in the reception who can’t handle request or speak well is downright embarrassing in my opinion. To me all your staff need serious retraining in communication, especially the ones handling the reception area. Another incident, on second day of my stay, we went out the hotel at 9am and return at 415pm, to my surprise the cleaner is still cleaning my room at 415pm! So we have to take shelter temporarily in next room which have cleaned. That’s not the worst part, the worst part is after the room was “cleaned”, we enter and found out our dirty towels were still in the bath tub, shower gels not replaced, no new towels replaced! Just proof that the cleaner forgot to clean our bathtub completely! By this time I’m already quite fed up and just took the dirty towels to the cleaners cleaning next room for a towel change, and the cleaner just say sorry i forgot. I’ve stayed many hotels and there’s none who are still doing room cleaning at 4.15 pm. Not enough cleaners? I do not know…. So that basically sums up our stay. Breakfast is decent, but for the price u pay, u can get better service and better room in other place in Cameron in my opinion…
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Date of stay: June 2023Trip type: Travelled with family
Room Tip: Avoid any room ending with numbers 09 and 10 as you will face a big building under construction...
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
1 Helpful vote
Helpful
Response from OTA Zenith Cameron ZC, Revenue Management at Zenith Cameron
Responded 13 Jul 2023
Dear 964adrianc, Thank you for your review of our hotel, we really appreciate you taking the time to submit your feedback. I am sorry that you did not enjoy your visit and sorry to read of your disappointments, please accept my sincere apologies for the issues you had with your stay. We appreciate every feedback whether positive or negative as this is a way of improving, therefore thank you for getting back to us with your review. I have shared your detailed and valuable feedback with concerned departments. We hope to have the pleasure of welcoming you back here again in the future to regain your confidence in our hotel. The Management
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
PRICE RANGE
US$91 - US$113 (Based on Average Rates for a Standard Room)
LOCATION
MalaysiaPahangCameron HighlandsTanah Rata
NUMBER OF ROOMS
175
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Claim Your ListingZENITH CAMERON (R̶M̶ ̶4̶7̶5̶) RM 433: UPDATED 2023 Hotel Reviews, Price Comparison and 129 Photos (Cameron Highlands) - Tripadvisor
Frequently Asked Questions about Zenith Cameron
Which popular attractions are close to Zenith Cameron?
Nearby attractions include Cameron Highlands Trail No. 3 (0.3 km), Cameron Highlands Trail No. 5 and 7 (0.3 km), and Cameron Highlands discover the history (0.3 km).
What are some of the property amenities at Zenith Cameron?
Some of the more popular amenities offered include free wifi, free breakfast, and a pool.
Which room amenities are available at Zenith Cameron?
Top room amenities include a minibar, air conditioning, and a flat screen TV.
What food & drink options are available at Zenith Cameron?
Guests can enjoy free breakfast, an on-site restaurant, and a lounge during their stay.
Is parking available at Zenith Cameron?
Yes, free parking, a parking garage, and secured parking are available to guests.
What are some restaurants close to Zenith Cameron?
Conveniently located restaurants include Singh Chapati Urban Restaurant, Yong Teng Cafe, and Sri Brinchang.
Are there opportunities to exercise at Zenith Cameron?
Yes, guests have access to a pool, a fitness centre, and a sauna during their stay.
Does Zenith Cameron have airport transportation?
Yes, Zenith Cameron offers airport transportation for guests. We recommend calling ahead to confirm details.
Is Zenith Cameron located near the city centre?
Yes, it is 0.3 km away from the centre of Tanah Rata.
Are any cleaning services offered at Zenith Cameron?
Yes, dry cleaning and laundry service are offered to guests.
Does Zenith Cameron offer any business services?
Yes, it conveniently offers a business centre, meeting rooms, and a banquet room.