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38, Jalan Besar, Tanah Rata 39000 Malaysia
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Traveller (14)
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About

#24 of 50 B&Bs / Inns in Tanah Rata
Location
Cleanliness
Service
Value
Zermatt Hotel Cameron Highlands features stylish yet classic, comfortable rooms as well as free WiFi and Satellite TV. All our rooms individually designed with sumptuous bedding and furniture and deluxe en-suite facilities.
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Property amenities
Free parking
Free High Speed Internet (WiFi)
Coffee shop
Golf course
Hiking
Children Activities (Kid / Family Friendly)
Airport transportation
24-hour security
Parking
Wifi
Shuttle bus service
Taxi service
Shops
24-hour front desk
Express check-in / check-out
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Room features
Blackout curtains
Housekeeping
Room service
Bottled water
Iron
Bath / shower
Complimentary toiletries
Hair dryer
Room types
Family rooms
Good to know
HOTEL CLASS
Languages Spoken
English, Malay
18Reviews0Q+A3Room tips
Traveller rating
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white j wrote a review Sep 2017
Kuala Lumpur, Malaysia5624 contributions94 helpful votes
+1
Located at center of Tanah Rata, easy to get food around, and not far from the hillside. The room not so big and the facility normal, but clean and the staff very kind. No private parking lot, so need park the car along road, and at night a little bit noisy, since just along the road
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Date of stay: August 2017
Location
Cleanliness
Service
Trip type: Travelled with family
Room Tip: toward the hill side
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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KelsieUK wrote a review Feb 2017
London, United Kingdom30 contributions7 helpful votes
I'm used to budget hotels and low cost travelling but I have to say this is possibly the worst hotel I have stayed in in Asia. So bad, I checked out a day early and cut short my Cameron Highlands trip! Check in - I was simply handed my key. My room was clearly 'made up' ready for me but I'm not sure how well... or whether with fresh items! Bed sheets were yellowing (clean?) and covered in long hairs. Bed had an uncomfortable dip in the mattress. I had a twin room and moved from one bed to the other in the night because my sheets felt so damp. The whole room felt damp and smelt like fungus. The windows were open on my arrival to try and air this but it only got worse once I closed them. Everything felt damp. Any clothes I left out were damp when I put them on. The smell and damp air kept me awake at night. You know when you can feel damp air hanging heavy on your chest? Mould even showed on the ceiling. The room is not made up for you if you stay more than one night - but my towels could not dry in the damp air. In fact, although my towels were rolled neatly on my bed on arrival, their discolouration made we wonder as to their cleanliness as well... great. Squashed mosquitos on walls, dust bunnies on the floor, sticky surfaces... it had been swept for sure but certainly not cleaned properly for a long time. There was barely a scrap of loo roll in the bathroom, just an almost finished roll hanging limply where it had been grabbed and torn off by the previous guest. I had to ask for more in the first hour. Staff looked perplexed about this. Finally... no staff explained how to heat my shower. So when I woke up to get ready for my tour, I only had cold water. I went to reception at 7:30am to ask for help but nobody was there. I tried calling the hotel phone numbers and all were closed. No one to help. Even after another hotel guest helped me by showing me the outside heater switch (which I left on after that!) I still had only luke warm water for the rest of my stay, both mornings. Two nights with of showers and a dirty, damp, smelly room... I was glad to leave a day early. Never again.
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Date of stay: February 2017
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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fluffypigfat wrote a review Jan 2017
Bangkok, Thailand7 contributions4 helpful votes
They are not clean room if you stay more than night. They're not change bed sheets , not change towel Should book others hotel nearby , it's cheaper than this hotel also. I was very disappoint with this hotel Moreover , you have to lift your luggages by yourself . No lifts. No staff when I arrived to check-in. When I met staff they always pester speak to sell ticket and tours.
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Date of stay: January 2017
Rooms
Service
Sleep Quality
Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Wanderlen wrote a review Mar 2016
Malaysia374 contributions78 helpful votes
I stayed in a family deluxe booked through an agency but later found out it is cheaper if you book directly from the hotel. It opened three months ago which explained why it is very clean and the rooms are readily available. The disadvantages to this hotel are; its lobby is located on the 1st floor, I have to climb three floors to my room, no bottled water despite it being stated on the flyer, no security access (though I think they have plans to) and no private parking. You can borrow a hairdryer from the reception. It is located in a shophouse with numerous other similar hotels and Indian restaurants. Other than that, it's all right to stay for a night.
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Date of stay: March 2016
Rooms
Location
Service
Trip type: Travelled with family
Room Tip: For family, book deluxe family which comes with 1 queen & 2 single beds. Room 301 has 4...
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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JZener wrote a review Feb 2016
Toronto, Canada140 contributions59 helpful votes
This is a new or newly renovated hotel in Tanah Rata. It was very clean and neat as a pin, not large but bright comfy rooms with modern decor. The bathroom is large with modern fixtures. The shower is part of the room without a partition, so the whole room gets wet. There are English stations (BBC) on the TV. The rooms are cleaned promptly in the morning. There is no lounge/common area in the lobby, no breakfast and no elevator, so you must take the steps to the 2nd and 3rd floors. It is within a block of the bus station and lots of restaurants and shops up and down the street. There is a plaza across the street up a block with more restaurants at the back and a good laundry. We did a visit to the tea hills the Bharat Tea plantation, about 20 minutes by taxi, hiked down into the valley and enjoyed tea and scones at the tea house back at the top. You will have to arrange a taxi for the return as there are none waiting.
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Date of stay: January 2016
Value
Service
Sleep Quality
Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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libby9098 wrote a review Jan 2016
Columbus, Ohio209 contributions66 helpful votes
Zermatt Hotel, Tanah Rata. Close to bus station. New and clean. On a very noisy street but shopping and restaurants are nearby. Also several tour agencies close by. The reception is on the first floor with three rooms on that floor. No lift so it would be a long haul of baggage to upper floors. My room was on the first floor so no problem. Staff is not especially attentive, but rooms are cleaned early. OK size room. Noise from the street is a problem. Shower is not separate, so entire room gets wet. Give The Barracks a try for a change of pace restaurant. It's in the block behind the Maybank--not the same block but further on. Seating is in a WW 2 barracks or in a lovely garden. Try a passion fruit or mango lassi.
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Date of stay: January 2016
Location
Cleanliness
Service
Trip type: Travelled as a couple
Room Tip: First floor if carrying luggage up stairs is a problem.
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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PRICE RANGE
US$21 - US$45 (Based on Average Rates for a Standard Room)
LOCATION
MalaysiaPahangCameron HighlandsTanah Rata
NUMBER OF ROOMS
9
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Frequently Asked Questions about Zermatt Hotel
Which popular attractions are close to Zermatt Hotel?
Nearby attractions include Cameron Highlands Trail No. 3 (0.3 km), Church of Our Lady of Mount Carmel (0.4 km), and Cameron Highlands Trail No. 5 and 7 (0.3 km).
What are some of the property amenities at Zermatt Hotel?
Some of the more popular amenities offered include free wifi, free parking, and airport transportation.
Is parking available at Zermatt Hotel?
Yes, free parking is available to guests.
What are some restaurants close to Zermatt Hotel?
Conveniently located restaurants include Singh Chapati Urban Restaurant, Yong Teng Cafe, and Scott's Cafe.
Does Zermatt Hotel have an airport shuttle?
Yes, Zermatt Hotel offers an airport shuttle for guests. We recommend calling ahead to confirm details.
Does Zermatt Hotel have airport transportation?
Yes, Zermatt Hotel offers airport transportation for guests. We recommend calling ahead to confirm details.
Is Zermatt Hotel located near the city centre?
Yes, it is 0.2 km away from the centre of Tanah Rata.
Which languages are spoken by the staff at Zermatt Hotel?
The staff speaks multiple languages, including English and Malay.