First off we went there for a wedding down the street . The hotel staff is terrible !! They have poor customer service . Rooms are horrible , air conditioner does not work . Worst off woke up the next morning with bites all over...More
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Went to this hotel for one night and definitely if you are looking for a nice sleep after a long drive down to Puerto Nuevo this is not the place to stay at. Beds are hard and pillows are paper thin. Customer service is not...More
Dear guest We ask for an apology for the inconvenience caused, youe detailed comments is very important for us, it helps us to improve our service.
Spent a night in this hotel,for the price it was clean, comfortable, it had a wall AC, nothing fancy but it worked.We didn't have a good scenery but, we didn't expect it. This hotel doesn't have a Elevator, they help you with your luggage. We...More
Dear guest Thanks for staying with us , we work hard to make our guests happy and appreciate you positive feedback . Hope to have the oportunity to have you with us again soon! best regards!
Horrible service. Treated terribly and we didn't even have a clean room for check in. Ignored when trying to explain issue. Room was "supposedly" ready by 3 pm, came back at exactly 4:49pm and room was still not ready. Then employee referred to us being...More
Dear guest We had high occupancy, which slowed us down in the delivery of some rooms, therefore we hope that you will accept our apologies. In terms of service to the customer, we inform you that we will take into account their comments, which no...More
This hotel was ok the pro on this hotel was that it was clean and in decent location and great parking But the cons on this hotel .. No complementary water and the shower water pressure was very low ... Was catching the water drops.....More
Dear guest Thanks for your feedback, it was a pleasure to serv, We hope to have you back with us thank you for choosing us.
"We paid $40.from border to Hotel in a taxi. Maybe you can bargain with Taxi?I think that was pricey."
"The interior rooms are more desirable because they are not exposed to street noise. There is an internal..."