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Wyndham Garden Monterrey Norte

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203 Reviews from our TripAdvisor Community

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Showing 30: English reviews
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OC, California
Reviewed 8 February 2017

Stayed here for three nights for a family event nearby. As a gringo I expected less but was pleasantly surprised. Yes, it was less than I would normally expect to pay but the room was clean, well served and the staff was great. Breakfast included was a plus. Internet connection was a bit spotty...kept losing wifi. Regardless, good hotel if...

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Helpful?
Thank KiloTango
Reviewed 2 February 2017 via mobile

Old rooms, and building in general. Few options to eat nearby. With this relation of cost/benefits, you should pick a different option. On the good side, the staff is nice and helpful. Also, close to Monterey industrial area.

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Helpful?
Thank Alcira G
Keller, Texas
Reviewed 22 January 2017

We arrived at the Wyndham and the check-in process was incredibly slow. As was the check-out process. Only one person, with no others to help. The A/C did not work properly, the pillows were like bricks. It was one of the more expensive hotels in town, and we were quite disappointed. Also, no restaurant in the hotel.

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Helpful?
Thank Robert A
Belinda V, General Manager at Wyndham Garden Monterrey Norte, responded to this review

I really appreciate your taking the time to share your disappointment with your recent stay, you can be confident that we will follow-up on your concerns, we want our guests have the best stay possible where every area of the hotel and the best service, again, thank for making the effort to share your thoughts with us. Please stay with...

Tijuana, Mexico
Reviewed 20 September 2016

This hotel is nice on the outside, but old inside, the people at the check in are very helpfull, and nice, but the elevators are 100 years old, and slowwwwww.....the rooms have very poor quality beds that are the same as old as the elevators. It just hurst me to have spent my money in a good brand hotel and...

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Helpful?
1Thank laredo2015
Belinda V, General Manager at Wyndham Garden Monterrey Norte, responded to this review

Dear Guest I really appreciate your taking the time to share your disappointment with your recent stay. I want to personally apologize that the hotel did not meet your expectations, we want our guest to have the best stay possible where every area of the hotel, a clean and spacious room and the best service all the time, again, thank...

Reviewed 15 September 2016

The Hotel is OK, the staff is nice and helpfull, but there is one thing they cannot fix: they have idiotically disconnected the ethernet, which connected the rooms to the internet, when it was Hampton. The WiFi is lousy. I need a VPN for work and this does not function here. Business traveller beware: Stay away. Here you are lost.

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Helpful?
Thank Erich R
Monterrey, Mexico
Reviewed 21 August 2016

To start with the place actually looks better on the outside than inside. Everything is pretty rundown. The towels are suppose to be white, but are actually a dingy gray color. The desk people are rude and ignorant. Andres in particular, will give you a room key to a room that doesn't exist. He gave me the key to room...

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Helpful?
1Thank Diego C
Belinda V, General Manager at Wyndham Garden Monterrey Norte, responded to this review

Dear Guest We really appreciate your taking the time to let us know of your recent experience, a good stay begins with an efficient and pleasant front desk procedure that provides the accommodations and service you expect. We are sorry if this was not your experience, you can be confident that we will follow up on your concerns so that...

Dublin, Ireland
Reviewed 26 July 2016 via mobile

Stayed at wyndham garden hotel monterey in July 2016. staff so friendly hotel was excellent food was very good location was good. Golf course on site. 17 mile drive was amazing. Would definitely stay here again.

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Helpful?
Thank Edward B
hotelesoptima, Marketing Manager at Wyndham Garden Monterrey Norte, responded to this review

Dear Edward B Thank you for all your feedback and time, we appreciate ir a lot, all our staff are happy that your stay was a great experience, hope we can see you soon here in Monterrey. Have a great day Sincerely Francisco Palomo Marketing Manager Optima Hoteles de México

Miami, Florida, United States
Reviewed 30 June 2016

I stayed for 1 night at this hotel. It is certainly centrally located in Monterrey. If business is the reason for the trip, it could be a good option. Good value. Front desk personnel provided superb customer service. My only concern was the room that I got. Room had an intense mold odor. Definitely, Not to Wyndham standards.

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Helpful?
Thank Pablo P
hotelesoptima, Marketing Manager at Wyndham Garden Monterrey Norte, responded to this review

Dear Pablo P Thank you for all your feedback, we appreciate it a lot, hope you had a great stay here in Wyndham Garden, also we think will be helpfull all this review for the hole community of tripadvisor. Thank you and have a great day. Sincerely Francisco Palomo Marketing Manager Optima Hoteles de México

Mexico City, Distrito Federal, Mexico
Reviewed 22 June 2016 via mobile

The facilities are ok but it needs some refurbish and definitely new AC systems they are noisy. Pillows are small and not so comfy but the spacious rooms makes it overall a good experience. The staff is really helpful. One cool thing is the wings bar that is 50 mts away.

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Helpful?
Thank PinoMoreno
San Luis Potosi, Mexico
Reviewed 18 May 2016 via mobile

I've stayed at this hotel many times, it's a very good option, the rooms are clean and comfortables, the breakfast is good. The waitress Cinthia is very attentive during the breakfast. There are some goods restaurants near to the hotel. There's Sam Club next to it and a supermarket on the other side. Starbucks is just two blocks away.

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Helpful?
Thank NestorRdz
hotelesoptima, Marketing Manager at Wyndham Garden Monterrey Norte, responded to this review

Dear NestorRdz Thank you for all your feedback and time, we appreciate ir a lot, all our staff are happty that your stay was a great experience, hope we can see you soon here in Monterrey. Have a great day Sincerely Francisco Palomo Marketing Manager Optima Hoteles de México

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Amenities

Highlights
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Restaurant
  • Breakfast included
  • Free Parking
  • Bar/Lounge
  • Free High Speed Internet ( WiFi )
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Restaurant
  • Bar/Lounge
Room types
  • Non-Smoking Rooms
  • Family Rooms
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Breakfast included
  • Free Parking
  • Meeting Rooms
  • Dry Cleaning
  • Business Centre with Internet Access
  • Laundry Service
  • Banquet Room
  • Multilingual Staff
  • Self-Serve Laundry

Additional Information about Wyndham Garden Monterrey Norte

Address: Avenida Universidad 501 Norte | San Nicolas de los Garza, Monterrey 66450, Mexico (Formerly Hampton Inn & Suites Monterrey Norte)
Region: Mexico > Northern Mexico > Nuevo Leon > Monterrey
Price Range: RM301 - RM571 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Wyndham Garden Monterrey Norte 3*
Number of rooms: 235
Reservation Options:
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Also Known As:
Hampton Inn Monterrey
Monterrey Hampton Inn
Hotel Style:
#15 Business Hotel in Monterrey
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Questions & Answers

Here's what travellers have asked, with answers from Wyndham Garden Monterrey Norte staff and other travellers.
1 question
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Tamasopo SLP Mexic o & Calistoga CA
over a year ago

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Questions? Get answers from Wyndham Garden Monterrey Norte staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Long site bounded by two shopping areas. Not really a 'good' room.”
 of 5 bubbles KiloTango, 7 Feb 2017 | Read review
“Don't pick this hotel”
 of 5 bubbles A776QBdiegoc, 21 Aug 2016 | Read review
“make sure you do not get the junior room as these do not come with a fridge.”
 of 5 bubbles travellerK6835DQ, 4 Mar 2016 | Read review
“Higher floors and the one overlooking Soriana”
 of 5 bubbles ameyajoshi, 6 Oct 2014 | Read review
“For extended stay's, try to get a room with a kitchenette.”
 of 5 bubbles gordsbabe, 27 Jun 2013 | Read review
5 of 5