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Hilton Garden Inn Monterrey

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Traveller (61)
Room & Suite (16)
Pool & Beach (2)
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Overview
  • Excellent40%
  • Very good23%
  • Average18%
  • Poor10%
  • Terrible9%
Travellers talk about
AMENITIES
Free Wifi
Free Parking
Breakfast Buffet
Air Conditioning
Pool
Non-Smoking Rooms
Restaurant
3 Star Hotel
All hotel details
Offers from Hilton Garden Inn Monterrey
Special Offer: Double Points, Every Stay
Hotel deals
Offers from Hilton Garden Inn Monterrey
Special Offer: Double Points, Every Stay
Hotel deals
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Rooms
6 May7 May
|
1 room, 2 adults, 0 children
Standard Room
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Reviews (515)
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All reviewswalking distancesheets and towelsmonterrey airportbusiness triproom temperaturenice hoteleasy accessbed was comfortableair conditioningexcellent locationfront desk staffbreakfast buffettaxiaccommodationsdrainbathtububer
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11 - 15 of 114 reviews
Reviewed 6 December 2017

I only stayed overnight. Their dinner facilities are OK. Not special but adequate for the price. The room was clean and also the bathroom. Breakfast was again fine if very simple. But this is not an expensive hotel and therefore one should not expect too...More

Thank rogerkmex
Response from Fernando P, General Manager at Hilton Garden Inn MonterreyResponded 12 December 2017

Dear Mr. Roger: Thank you for taking the time to share your experience about your recent stay at our hotel.We sincerely appreciate your feedback and we are very sorry we did not exceed your expectations. Your comments will help us as we continually work to...More

Reviewed 23 November 2017

As I stated over the phone on Saturday Nov 18 and Tuesday Nov 21 when I made a complaint, we are very disappointed about the service. We went to that hotel because the Hampton Inn Gonzalitos Hotel had no rooms available for that weekend. We...More

Review collected in partnership with Hilton Garden Inn
Thank Maria Esther G
Reviewed 21 November 2017

They did not accept the special corporate rate for my company also did not provide the free breakfast as the contract beetwen the 2 parties agreeded. Should show more customer service from the front end to the manager, lack of compromise with the guests. I...More

Review collected in partnership with Hilton Garden Inn
Thank gerardoivanm
Response from Fernando P, General Manager at Hilton Garden Inn MonterreyResponded 29 November 2017

Mr. Gerardo Iván Thank you for taking the time to share your experience about your recent stay at our hotel. You are among our most valued guests. We sincerely appreciate your feedback and we are very sorry we did not exceed your expectations. Your comments...More

Reviewed 9 October 2017 via mobile

It's a medium hotel, that could offer more services for the price you pay. Sauna and SPA are missing (just a basic gym), breakfast is traditional international buffet plus a fresh omelette service. Wi-fi it's good. Positive thing is the direct tunnel from the airport....More

Thank Gimman
Reviewed 25 September 2017

Hotel used to be very well maintained a few years back, now it is not well maintained. Moldy ceilings, bad shower curtain rails, falling closet hardware are just a few items on the 5th floor, which is supposed to be the floor with the best...More

Review collected in partnership with Hilton Garden Inn
Thank Miguel F
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About
Awards & Recognition
Certificate of Excellence
Amenities
Top amenities
Pool
Room Service
Free Parking
Restaurant
Bar/Lounge
Free High Speed Internet (WiFi)
Fitness Centre with Gym / Workout Room
Hotel Amenities
Room Service
Free Parking
Dry Cleaning
Meeting Rooms
Business Centre with Internet Access
Laundry Service
Multilingual Staff
Conference Facilities
Banquet Room
Room amenities
Air Conditioning
Things to do
Pool
Restaurant
Bar/Lounge
Fitness Centre with Gym / Workout Room
Indoor pool
Details
Price range
US$67 - US$95 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#4 Best Value Hotel in Monterrey
#9 Business Hotel in Monterrey
Room types
Suites, Non-Smoking Rooms
Details
Price range
US$67 - US$95 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#4 Best Value Hotel in Monterrey
#9 Business Hotel in Monterrey
Room types
Suites, Non-Smoking Rooms
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Traveller (61)
Room & Suite (16)
Pool & Beach (2)
Dining (1)
Questions & Answers
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Room Tips
"Do not stay in #118"
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"The room faced onto a wall, and could not be called having a great view. It was a room for businessmen who..."
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"staff is helpful, rooms comfortable & excellent breakfast,"
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"the table near the terrace are the best ones to have a nice chat while eating."
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