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Park Royal Beach Resort Acapulco

Traveller (509)
Pool & Beach (98)
Room & Suite (84)

About

Location
Cleanliness
Service
Value
Dare to experience the ultimate All-Inclusive vacations in the most classic tourist destination of Mexico and one of the most famous around the world. Park Royal Beach Resort Acapulco, nestled in the exclusive area of Playa del Secreto, is the best among All-Inclusive resorts in Acapulco, Mexico, with amazing location only 10 minutes away from the most vibrant nightlife and the best shopping centers of the destination.
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Property amenities
Pool
Fitness Centre with Gym / Workout Room
Restaurant
Bar/Lounge
Breakfast included
Free Internet
Spa
Babysitting
Banquet Room
Business Centre with Internet Access
Children Activities (Kid / Family Friendly)
Concierge
Conference Facilities
Dry Cleaning
Laundry Service
Meeting rooms
Multilingual Staff
Outdoor pool
Public Wifi
Sauna
Wheelchair Access
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Room features
Air conditioning
Accessible rooms
Family Rooms
Non-smoking rooms
Good to know
HOTEL CLASS
1,356Reviews
557Photos
24Q+A
35Room tips
Traveller rating
  • 495
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  • 144
  • 137
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Popular mentions
First, I will list things I didn't like. Lunch: One restaurant option only, mainly fish, good view but food below average. Dinner: 2 options, Italian you have to schedule same day and food is not the best, second buffet...mmmm.. No transfer from hotel / airport, take a cab 300
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Response from Gabriel Z, Gerente at Park Royal Beach Resort Acapulco
Responded 3 weeks ago
First of all thank you for your visit to Park Royal Beach Resort Acapulco. We take your comments very seriously and I offer you an apology for the inconveniences mentioned. Day by day we work to offer a better service. I hope you give us the opportunity to serve you again in our hotel.
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I went to have a new years experience in Acapulco Guerrero. THE GOOD: 1) The beach is almost Private, the sea is clean in acapulco standards, and like a pool: warm, calm and a long run inside the sea with no more than 50cm deep> The best for Kids and old or disable people, very
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Response from Gabriel Z, Gerente at Park Royal Beach Resort Acapulco
Responded 19 Jan 2019
We appreciate your comments. Day by day we work to improve our services. Rest assured that the necessary measures have already been taken for the inconveniences mentioned. I hope we have the opportunity to serve you again at the Park Royal Beach Resort Acapulco.
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The worst hotel I have ever stayed. The worst customer service. Old, ugly, bad food. Just stay away from it!!! It is not worth a penny!!! The employees at the hotel reception are so rude and bad. Terrible, just terrible place!!!!
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Response from Gabriel Z, Gerente at Park Royal Beach Resort Acapulco
Responded 3 Jan 2019
We regret that your stay has not been to your liking and I offer my sincere apologies. Rest assured that we follow up on the problems mentioned. I hope we have the opportunity to serve you again in the future.
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Im afraid the Park Royal was a huge disappointment. The position of the hotel was difficult as it was very hilly. The rooms were very old and cramped. No fridge, no kettle etc. Very basic. Ice machine was broken. Felt very cut off from facilities. The lift from the
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Response from Gabriel Z, Gerente at Park Royal Beach Resort Acapulco
Responded 14 Dec 2018
We take your comments very seriously and apologize for the inconveniences you mention. I appreciate your appreciation of the service of our collaborators. Please allow us to improve your perspective on our hotel in a next visit to Acapulco.
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Went in November ahead of Mexico Independence Day and found the Hotel resort very, very disappointing. It is described as a beach resort OK! It is really a hllside Hotel Camp with a beach at the bottom. The food tended to be disappointing except for the trattoria and indeed all
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Response from Gabriel Z, Gerente at Park Royal Beach Resort Acapulco
Responded 6 Dec 2018
I am disappointed to know that we could not reach your expectations and offer you a sincere apology. I hope you give us the opportunity to serve you again at Park Royal Acapulco. It will be a pleasure for us.
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All photosTravellerPool & BeachRoom & SuiteDining Family and Play AreasBusiness Centre & Event Rooms
Hermosa Vista! :)
Vista desde la habitacion
Las camas apestosas del park royal
Room with a View
una vista muy guapa
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The Hotel recommend taxis - and the walks are quite a distance uphill. The area around seemed safe with Military presence downtown
1 vote
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Is there a coffee maker and fridge in the rooms?
In romance room, there's a coffee maker but not a fridge
0 votes
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Yes,we have a Kids Club, the schedule is from 11:00 am to 6:00 pm, everyday except Tuesdays.
0 votes
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Dear Steph, isn´t possible access to other beaches
0 votes
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"If you have kids or old people who want to be at the beach, go for it."
"Be fit for climbing up and down the hills even with a tram to take the weight"
"Ask for a Queen Bed."
"No wash clothes as in most Mexican hotels. "
"Be specific that you want a good location not too far with comfortable beds and an air con that works well!"
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PRICE RANGE
US$131 - US$326 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
park royal acapulco hotel acapulcopark royal hotel acapulcopark royal resort acapulco
LOCATION
MexicoPacific CoastGuerreroAcapulco
NUMBER OF ROOMS
207
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