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Holiday Inn Resort Acapulco

384 reviews
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Traveller (147)
Room & Suite (182)
Pool & Beach (123)
Overview
  • Excellent27%
  • Very good36%
  • Average20%
  • Poor8%
  • Terrible9%
Travellers talk about
“corner room”(7 reviews)
“better rates”(2 reviews)
“face cloths”(2 reviews)
Free Wifi
Parking
Breakfast Buffet
Air Conditioning
Beachfront
Pool
Non-Smoking Rooms
3.5 Star Hotel
All hotel details
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Reviews (384)Write a Review
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28
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All reviewscorner roombetter ratesface clothssignal strengthtile floorswrap around balconysliding glassbudget hotelmoney exchangesister hotelhotel restauranteither directionbuffet breakfastsecurity guardcoffee makeropen airhigh floor
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1 - 5 of 115 reviews
A TripAdvisor Member
1
Reviewed 31 December 2017 via mobile

I am giving this place a 1 star, since 0 stars is not an options. So many problems: leaking bathroom, no fridge, only 2 towels, no wash clothes or hand towels, our room wasn’t serviced until after 3pm 3/4 of our stay, and to top...More

Thank A TripAdvisor Member
Response from IHGService, Guest Relations Manager at Holiday Inn Resort AcapulcoResponded 16 January 2018

Dear Valued Guest, Thank you for your recent stay and for providing us a review. I'm sorry for any inconvenience you may have experienced due to the poor condition of the room and unacceptable service from our valet. Let me assure you that we want...More

Reviewed 18 August 2017 via mobile

It is very good view next beach and bathroom is normal, but breakfast worth only about 5-10USD, it was a little dirty water in swimming pool. They asked ID or PP to Billie pingpong racket it is nonsense.

Thank thinkgenius
Reviewed 18 July 2017

I should have known that this would not be a great stay upon walking into the lobby, windowless, boiling hot (no A/C...in Acapulco!), stuffy and cheerless. The service at the front desk was fine, that is why the rating isn't one star. My room had...More

Thank MRCreach
Response from IHGService, Guest Relations Manager at Holiday Inn Resort AcapulcoResponded 2 August 2017

Hello MRCreach! It was our pleasure to accommodate you, and we appreciate you sharing your thoughts. We are always proud of our hotel staff and I'm sure they'll be equally pleased to know you appreciate their efforts. While your stay was satisfactory in most part,...More

Reviewed 17 July 2017 via mobile

It's the worst resort I ever seen.This resort is put a bad reputation to Holiday inn.Prices the same but the quality of service is very poor.We asked for pizza to the pole and the waitress brought us chip pizza from the store.More

1  Thank Viktoriya K
Response from IHGService, Guest Relations Manager at Holiday Inn Resort AcapulcoResponded 31 July 2017

Hi Viktoriya K, Thank you for posting a candid feedback from your recent stay with us. Our goal has always been to provide our guests with the best hospitality service, however, I was concerned to see that you were not impressed with the level of...More

Reviewed 23 March 2017

Since January 2005, we've enjoyed 10 vacations at this facility; and we're glad to say that it's still our hotel of choice when we travel to Acapulco. Our most recent two-week stay, in February 2017, was just as enjoyable as the previous nine; and we're...More

5  Thank RonVal
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About
Amenities
Top amenities
Pool
Restaurant
Room Service
Fitness Centre with Gym / Workout Room
Bar/Lounge
Free High Speed Internet ( WiFi )
Beachfront
Hotel Amenities
Room Service
Business Centre with Internet Access
Meeting Rooms
Laundry Service
Concierge
Banquet Room
Multilingual Staff
Conference Facilities
Dry Cleaning
Room amenities
Air Conditioning
Things to do
Pool
Restaurant
Fitness Centre with Gym / Workout Room
Bar/Lounge
Outdoor pool
Tennis Court
Details
Price range
US$62 - US$154 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#3 Business Hotel in Acapulco
#9 Spa Hotel in Acapulco
#12 Best Value Hotel in Acapulco
#15 On the Beach Hotel in Acapulco
Room types
Suites, Non-Smoking Rooms, Family Rooms
Details
Price range
US$62 - US$154 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#3 Business Hotel in Acapulco
#9 Spa Hotel in Acapulco
#12 Best Value Hotel in Acapulco
#15 On the Beach Hotel in Acapulco
Room types
Suites, Non-Smoking Rooms, Family Rooms
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Traveller (147)
Room & Suite (182)
Pool & Beach (123)
Dining (51)
Amenities (29)
Business Centre & Event Rooms (4)
Family and Play Areas (1)
Questions & Answers
Ask a question
chicodroz
15 May 2017|
AnswerShow all 2 answers
Response from RonVal | Reviewed this property |
Can't give you a definitive answer to that question. I'd suggest that you call or email the hotel 'directly'. From Canada: 011-52-744-435-0500 Ask for someone who speaks English if you don't speak Spanish. I have the... More
0
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Catherine S
3 March 2016|
AnswerShow all 4 answers
Response from Boxita2013 | Reviewed this property |
En el paquete esta incluida la transportacion del aerouerto al hotel del del hotel al aeropuerto.
0
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123456
Room Tips
"Try and get a room that ends in 16 or 17. They have wrap around balconies and marvelous views."
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"Good for holidays & super pool for kids"
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"For a good meal walk to Sanborns or 100% Natural."
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"all room are great"
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