We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.
The latest reviews. The lowest prices. The perfect place to shop for hotels.

Hotel Encanto

Travellers' Choice award winner
11/06/2017 12/06/2017
1 room 2 adults 0 children
US$255*
US$177*
US$255*
US$176*
US$255*
US$176*
Compare best prices from top travel sites
and 8 more sites!
Professional photos
Hotel Encanto
Hotel Encanto
Panoramas (12)
View Map
{"widget":{"name":"ibex_photo_carousel","moduleList":["handlers"],"template":"ibex_photo_carousel__widget","dust":{"nav_controls":"ibex_photo_carousel__nav_controls"},"divClasses":"prw_rup prw_ibex_photo_carousel","js":{"handlers":"(ta.prwidgets.getjs(this,'handlers'))"}},"containerClass":null,"scriptFlags":null}
Add Photo Write a Review

282 Reviews from our TripAdvisor Community

Traveller rating
Traveller type
Time of year
Language
  • More
Showing 88: English reviews
Start your review of Hotel Encanto
 Click to rate
Reviewed 14 April 2017

Really like this hotel, don't know any other like it, modern, spectacular, in a great location. After buying my home in Acapulco i have visited this hotel as often as i wanted to enjoy friends and conversaton.

 Report
Helpful?
Thank Laurence B
EncantoAcapulco, Gerente at Hotel Encanto, responded to this review

Good afternoon dear Laurence B; It is a pleasure to write you from Encanto Acapulco. Thank you very much for your comments, we are glad to know that you have had an amazing experience with us. We will be glad to attend you again in this your home. ¡Thank you for being part of our family! Enrique Gayol General Manager...

Reviewed 12 April 2017 via mobile

We loved it!! We had a great lunch in the restaurant and spend the evening in the spa! Massage and sauna are great! The service is great! The rooms are not that amazing but most have a great view! It is a great choice

 Report
Helpful?
1Thank Pedro N
EncantoAcapulco, Gerente at Hotel Encanto, responded to this review

Good afternoon dear Pedro N; It is a pleasure to write you again from Encanto Acapulco. We really appreciate all your comments, we are delighted to know that you enjoyed the services that our spa offers and the food of our restaurants. We will be glad to receive you again and attend you as you deserve. We hope to have...

Mexico City, Mexico
Reviewed 11 April 2017

Great place. Amazing view of the bay. The amenities were great. Beautiful pool, a little bit cold, but very pleasant. it has a hot jacuzzi in it. The rooms were very nice, a place with beautiful geometric architecture. It´s restaurant was delicious for breakfast and dinner. It´s a place were you can stay there and relax without having to go...

 Report
Helpful?
1Thank savadaba
EncantoAcapulco, Gerente at Hotel Encanto, responded to this review

Good afternoon dear savadaba, It is a pleasure to write you from Encanto Acapulco. We are pleased to know that you enjoyed all the experience Encanto. Thank you very much for sharing your experience with us on trip advisor, each comment help us to improve all our services. We hope welcoming again in a near future at this your home...

Brookline, Massachusetts
Reviewed 1 April 2017

Wonderful architecture, setting, and service. Good for a romantic vacation. Excellent security. Excellent value. A similar hotel in Florida would cost four or five times as much. We discovered this hotel on Trip Advisor and were very much pleased with our choice.

 Report
Helpful?
1Thank bigshraga
EncantoAcapulco, Gerente at Hotel Encanto, responded to this review

Good afternoon Dear bigshraga; It is a pleasure writing you from Encanto Acapulco. Thank you very much for sharing your experience with us. We are delighted to know that you really enjoyed your stay, the architecture and the service. Thank you for visit Encanto and being part of our family. Enrique Gayol General Manager

Reviewed 13 March 2017

My girlfriend and I recently stayed at Encanto for 4 days on a short getaway from Los Angeles. The property was breathtaking with absolutely amazing architecture. The staff was very accommodating and helpful with all matters. My girlfriend is Vegan and there was plenty of food options for her at the hotel, and the staff was even willing to prepare...

 Report
Helpful?
2Thank Segbe
EncantoAcapulco, Gerente at Hotel Encanto, responded to this review

Good afternoon Dear Segbe; It is my pleasure writting you from Encanto Acapulco, thank you for sharing your experience with us on tripadvisor, we are delighted to know that you enjoyed your time at Encanto, and that you appreciate the amazing view from the room to the bay and to the pacific ocean. Each comment help us to improve our...

london, uk
Reviewed 3 March 2017 via mobile

I booked the hotel whilst browsing through TripAdvisor and got a pretty good deal. It stated that breakfast was included, if booking via TA. However, I forgot to put the promotional code in and contacted the hotel to ensure it would be included. They said it was not as I was travelling during their blackout dates. A bit of to...

 Report
Helpful?
Thank lumpfish
EncantoAcapulco, Gerente at Hotel Encanto, responded to this review

Good Afternoon Dear lumpfish; It is my pleasure writting you from Encanto Acapulco, thank you very much for sharing your experience with us on trip advisor, each comment help us to improve all our services. Our apology for the inconvenient that you may have for our service transportation, the air conditioner and the mistake with the food, we will be...

Reviewed 14 February 2017

we went during a long weekend here in mexico and the prices for this hotel were absolutely outrageous especially considering that the service was so bad. however if you don't care about those two things the hotel was stunning!

 Report
Helpful?
1Thank Christian C
EncantoAcapulco, Gerente at Hotel Encanto, responded to this review

Good afternoon Dear Christian C; It is our pleasure to greet you from Encanto Acapulco, thank you for sharing your experience with us on tripadvisor, we apology for the inconvenients that you had during your stay, we thank you for all your comments that help us to improve everyday our service. We will be delighted welcoming in a near future...

Louisiana
Reviewed 10 January 2017

We had a girls trip here over New Years Eve. What a lovely hotel. The views are stunning, excellent service, good food (and prices quite reasonable considering the hotel is high end), and great ambience overall. We really enjoyed the New Years Eve celebration which included dinner, fireworks, balloons, champagne, music, and 12 grapes :). Special thanks to Gerardo and...

 Report
Helpful?
1Thank Piddeaux
EncantoAcapulco, Gerente at Hotel Encanto, responded to this review

Good morning dear Piddeaux; It is our pleasure writting you from Encanto Acapulco, thank you very much for all your comments, we are glad to know that you enjoyed your visit here with us. We will be delighted welcoming you again in a near future in this your home. ¡Thank you for being par of our family! Enrique Gayol General...

Vienna, Austria
Reviewed 6 January 2017

fantastic place - stunning architecture - incredible views - beautiful spacey rooms - friendly and helpful staff - very clean - best breakfast - all perfect - love to come back soon - a must-visit in mexico.

 Report
Helpful?
1Thank susisorglos2017
EncantoAcapulco, Gerente at Hotel Encanto, responded to this review

Good Morning dear susisorglos2017; It is our pleasure writting you from Encanto Acapulco, thank you for all your comments, we are glad to know that you enjoyed your stay with us and the services that we have here. We will be delighted welcoming in this your home Encanto. ¡thank you for being part of our family! Enrique Gayol General Manager

Hamilton, Ontario, Canada
Reviewed 4 January 2017

We are presently staying at this fabulous hotel and loving every single minute. Ultra modern architecture, only 44 rooms/suites. We're in a fantastic 'villa' overlooking the ocean with a private pool. Other rooms have balconies with equally amazing views. We cannot begin to explain the level of service that people experience here. Every single person is helpful, professional and friendly....

 Report
Helpful?
Thank Maryanne37
EncantoAcapulco, Gerente at Hotel Encanto, responded to this review

Good Afternoon dear Maryanne37; It is our pleasure writing you from Encanto Acapulco, thank you very much for sharing your experience with us and other members of trip advisor. We are delighted to know that you enjoyed your stay, the architecture, the amazing views that Acapulco offer every day and the service. Thank you for visit Encanto and be part...

736 photos of this hotel

Traveller photos: See what travellers like you saw

Viewed
All Traveller Photos (355)
Viewed
Hotel & Grounds (67)
Viewed
Pool/Beach Area (46)
Viewed
Room/Suite (34)
Viewed
View from Room (36)
Viewed
Dining (29)
Viewed
Family/Play Areas (8)
Viewed
Other (135)

TripAdvisor Photos: Professional photos exclusively commissioned by TripAdvisor

Viewed
All TripAdvisor Photos (328)
Viewed
Amenities (58)
Viewed
Ocean Balcony Suite (44)
Viewed
Ocean Designer Suite (53)
Viewed
Pool (35)
Viewed
Pool Villa (56)
Viewed
Dining (49)
Viewed
The Hotel (33)

Management photos: Courtesy of the property manager

Viewed
All Management Photos (53)
Viewed
Room/Suite (16)
Viewed
Pool/Beach Area (7)
Viewed
Hotel & Grounds (15)
Viewed
Family/Play Areas (7)
Viewed
Dining (4)
Viewed
View from Room (1)
Viewed
Other (3)
11/06/2017 12/06/2017
Hotels you might also like...
Travellers also viewed these Acapulco hotels
2.4 km away
Banyan Tree Cabo Marques
Banyan Tree Cabo Marques
#2 of 178 in Acapulco
517 reviews
7.3 km away
Pierre Mundo Imperial
Pierre Mundo Imperial
#8 of 178 in Acapulco
697 reviews
4.6 km away
Fiesta Americana Villas Acapulco
Show Prices
Show Prices
Show Prices
7.6 km away
Princess Mundo Imperial
Princess Mundo Imperial
#10 of 178 in Acapulco
1,638 reviews
5.1 km away
Emporio Acapulco Hotel
Emporio Acapulco Hotel
#9 of 178 in Acapulco
1,037 reviews
3.3 km away
Grand Hotel Acapulco
Grand Hotel Acapulco
#16 of 178 in Acapulco
652 reviews
Show Prices
Show Prices
Show Prices

Amenities

Highlights
  • Pool
  • Room Service
  • Free Parking
  • Restaurant
  • Bar/Lounge
  • Fitness Centre with Gym / Workout Room
  • Spa
  • Free High Speed Internet ( WiFi )
About the property
  • Wheelchair Access
Things to do
  • Pool
  • Restaurant
  • Bar/Lounge
  • Fitness Centre with Gym / Workout Room
  • Spa
  • Hot Tub
Room types
  • Suites
  • Non-Smoking Rooms
In your room
  • Air Conditioning
  • Minibar
Internet
  • Free Internet
  • Public Wifi
  • Free High Speed Internet ( WiFi )
Services
  • Room Service
  • Free Parking
  • Children Activities (Kid / Family Friendly)
  • Dry Cleaning
  • Meeting Rooms
  • Concierge
  • Multilingual Staff
  • Airport Transportation
  • Business Centre with Internet Access
  • Laundry Service
  • Banquet Room
  • Conference Facilities
  • Babysitting
Official Description (provided by the hotel)
Located at the highest point of Brisas Marques, Encanto Acapulco is the perfect place to observe the Pacific Ocean in solitude. The hotel is tucked away in one of the most privileged hideaways above Acapulco's main bay, offering guests a quiet, peaceful and private alcove. The architecture embodies a harmonious fusion of light and nature, creating a place for all the senses to relish. Encanto Acapulco will make every visitor feel at home. As a guest, you can choose from innumerable nooks in which to curl up with a good book or watch stunning sunsets over the Pacific, enjoy original creations at Origen Restaurant or a selection of teas created by sommelier Leticia Saenz, indulge in a massage at the Mar Abierto Spa, or spend all day relaxing in their private villa. Your every need will be attended to. ... more   less 

Additional Information about Hotel Encanto

Address: Jacques Cousteau 51 | Fraccionamiento Brisas Marques, Acapulco 39390, Mexico
Region: Mexico > Pacific Coast > Guerrero > Acapulco
Price Range: RM858 - RM1,546 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — Hotel Encanto 5*
Number of rooms: 44
Reservation Options:
TripAdvisor is proud to partner with Booking.com, Travelocity, Orbitz, Hotwire, Hotels.com, Expedia, getaroom.com, Cancelon, TripOnline SA, HotelQuickly and HRS so you can book your Hotel Encanto reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
Hotel Style:
#1 Luxury Hotel in Acapulco
#1 Spa Hotel in Acapulco
#3 Romantic Hotel in Acapulco
#5 Business Hotel in Acapulco
#7 Family Hotel in Acapulco
Is This Your TripAdvisor Listing?
Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more.
Claim Your Listing

Questions & Answers

Here's what travellers have asked, with answers from Hotel Encanto staff and other travellers.
10 questions
Ask a question

See all questions (10)

Questions? Get answers from Hotel Encanto staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“all the rooms have great architecture and views”
329laurenceb, 14 Apr 2017 | Read review
“The ones above the trees will give you the best view.”
savadaba, 10 Apr 2017 | Read review
“Ask for a room with its own private pool. Highly recommend the restaurants.”
bigshraga, 1 Apr 2017 | Read review
“Ocean Designer Suite on Bay View side. I'd recommend 301”
Segbe, 12 Mar 2017 | Read review
“Private pool room...500 range, but all rooms have spectacular views!”
Maryanne37, 3 Jan 2017 | Read review
5 of 5
Booking.com
US$177* /night
View Deal
Orbitz.comUS$176
TravelocityUS$176
HotelQuicklyUS$255
View all 10 deals
*Disclaimer
Prices are for 1 room, 2 adults
Change dates