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Crowne Plaza Acapulco

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Crowne Plaza Acapulco
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916 Reviews from our TripAdvisor Community

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Hamilton, Canada
Reviewed 6 days ago NEW

Have been staying at the Crowne Plaza for the last 7 yrs.After 35 yrs. of traveling to Aca and staying at many other hotels we have decided this is the best choice for us. The staff is great tips go a long way.The people we have met have also returned yr. after yr. and the new ones we meet also...

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1Thank Acawill1967
almahalla
Reviewed 1 week ago

it was my first time to visit Acapulco , the city is beautiful and the climate is wonderful our room was good new furniture , comfortable bed , excellent view ,big size room ,tv, and coffee machine the location of the hotel beside many hotels on the beach and it is in one of the famous places in acapulco there...

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1Thank 1236abdo
Burlington, Ontario
Reviewed 1 week ago

After 33 years at another hotel with much persuading and encouraging from friends we decided to try the Crowne for a week. We found the property to be very clean, rooms were bright with large walk-in shower stalls, hair dryers, magnifying mirrors, full length mirrors, in room safes, flat screen tv and clean fresh white bedding, maid stocked the room...

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Thank djpoco
Live Oak, Florida
Reviewed 1 week ago

The Crown Plaza was the only downside to my vacation. The hotel has a wonderful view but thats it. The hotel was in need of some TLC. The water never was warm. cold showers all week, there was a huge cockroach on the curtains (i have photo but not sure if i can post it). I had to walk down...

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1Thank rlpayton
Crowne Plaza A, General Manager at Crowne Plaza Acapulco, responded to this review

We appreciate your preference and the opportunity of your feedback to improve our service. We thank you for detailing our areas of opportunity that undoubtedly are very important and certainly we must bring them more attention to continue on the path of success for the benefit of guests. The hotel has started with the first phase of remodeling, visitors will...

Ontario
Reviewed 2 weeks ago

ACAPULCO CROWNE PLAZA, FEB. 22, 2017 Paid $1075. Tax included 7 days all inclusive, Sunwing, good value for price, 50 minutes from airport, in the heart of city with lots of shopping, restaurants and activities within walking distance. Pools - 4 pools, 1 with waterfalls and swim up bar Beach - beautiful beach but unable to swim, red flag up...

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1Thank travelfunOntario1
Crowne Plaza A, General Manager at Crowne Plaza Acapulco, responded to this review

Thank you for expressing your experience at the hotel during your recent stay with us. On behalf of our staff, we thank you for choosing our hotel and are happy to know that your stay was at your satisfaction. We do every effort to ensure that our guests receive the best service and attention of our staff. We will be...

Fredericton, Canada
Reviewed 15 February 2017

The rooms were very spacious and very clean. This hotel is in walking distance of markets and shopping. Right on the ocean. Food was above average, and the service excellent. Live music three days a week, and dj for the other three. I will be going back.

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Thank wishuwerehere2017
Crowne Plaza A, General Manager at Crowne Plaza Acapulco, responded to this review

Thank you for expressing your experience at the hotel during your recent stay with us. We appreciate your valuable comments regarding the location, service and treatment you received from our personnel in general, we do every effort to ensure that our guests receive the best service and attention of our staff. We will be happy to host you back again...

Reviewed 15 February 2017 via mobile

GreAt place for family and kids I enjoy my self at the bar in the pool 🏊 the restaurants are pricey but if you looking for some good tacos all you have to do it's cross the streets and there's plenty of restaurants near at a very good price

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Thank Ilsy a
Crowne Plaza A, General Manager at Crowne Plaza Acapulco, responded to this review

We appreciate your preference. We are pleased to know that the hotel location was at your satisfaction. We are glad to know the hotel was a great place to enjoy for you and your family It will be a pleasure to welcome you again in the near future . Best regards . Elvia Zavala / General Manager

Toronto, Canada
Reviewed 10 February 2017

Fantastic location surrounded by restaurants, bars, flea market, shopping malls and casino’s. There is something for everyone. If you are a walker either direction you will find this area very interesting and exciting day and night. Crowne Plaza is a modern hotel. There are 28 floors. I had requested a renovated room with a sunset view and I am pleased...

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7Thank Donna K
Crowne Plaza A, General Manager at Crowne Plaza Acapulco, responded to this review

What a wonderful description of your vacation in Acapulco! We at Crowne Plaza Acapulco feel so pleased to read your experience at the hotel during your recent stay with us.! We do every effort to ensure that our guests receive the best service and attention of our staff. We appreciate that you highlight our beach service opportunities. Needless to say...

Hamilton, Canada
Reviewed 7 February 2017

If you are thinking about visiting Acapulco, book this hotel! Fresh, beautiful, bright paint everywhere. Incredible value for what we paid! Room: The room was amazing and was said to be a "partial" oceanview but I would definitely consider it ocean view. We were in room 2115 and could see the ocean in half our view and the city in...

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4Thank SoakUpTheSun6
Crowne Plaza A, General Manager at Crowne Plaza Acapulco, responded to this review

We at Crowne Plaza Acapulco feel so pleased to read your vacation story in a such way! We love to hear that you enjoyed the view of the bay from your room, and are happy to know that you also enjoyed your vacation in Acapulco so much and got to know different places of the city, and even more to...

Toronto, Canada
Reviewed 3 February 2017

It was a last minute booking for me and my husband, at a red tag price, so it was a good value for the price. Service at the reception during check-in was quick, courteous and clear. They offered water with lemon and ice while we were waiting. Room. Well, that's why I said that the place was tired. Good things...

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Thank Marina1867
Crowne Plaza A, General Manager at Crowne Plaza Acapulco, responded to this review

Thank you for expressing your experience at the hotel during your recent stay with us. We appreciate your valuable comments regarding the service and treatment you received from our personnel in general, we do every effort to ensure that our guests receive the best service and attention of our staff We also thank you for detailing our areas of opportunity...

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Amenities

Highlights
  • Pool
  • Room Service
  • Beachfront
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Free High Speed Internet ( WiFi )
About the property
  • Beachfront
  • Wheelchair Access
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Tennis Court
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Room Service
  • Business Centre with Internet Access
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
Official Description (provided by the hotel)
The Crowne Plaza Acapulco is an impressive Hotel with a unique pyramidal architecture, facing the Ocean in the Heart of Acapulco Golden Zone, at 35 minutes from International Airport and 5 minutes from downtown Welcome to the most famous beach of the world ... more   less 

Additional Information about Crowne Plaza Acapulco

Address: Av. Costera Miguel Aleman No. 1803 | Fracc. Magallanes, Acapulco 39670, Mexico (Formerly Costa Club)
Region: Mexico > Pacific Coast > Guerrero > Acapulco
Price Range: RM190 - RM602 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — Crowne Plaza Acapulco 3.5*
Number of rooms: 506
Reservation Options:
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Also Known As:
Crowne Plaza Acapulco Hotel Acapulco
Acapulco Crowne Plaza
Crown Plaza Acapulco
Hotel Style:
#4 Best Value Hotel in Acapulco
#6 On the Beach Hotel in Acapulco
#10 Family Hotel in Acapulco
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Questions & Answers

Here's what travellers have asked, with answers from Crowne Plaza Acapulco staff and other travellers.
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Questions? Get answers from Crowne Plaza Acapulco staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“1720 had awesome view overlooking ocean”
 of 5 bubbles travelfunOntario1, 11 Mar 2017 | Read review
“My room was excellent, i asked for a king size bed and we got it with an ocean view.”
 of 5 bubbles wishuwerehere2017, 15 Feb 2017 | Read review
“Uneven numbers get the sunset, even numbers get the sunrise”
 of 5 bubbles SoakUpTheSun6, 7 Feb 2017 | Read review
“There is a construction on the west side of the building, so if you need it quiet, chose the other side.”
  • View from room
 of 5 bubbles Marina1867, 2 Feb 2017 | Read review
“try to ask for top floors facing Bay !!”
 of 5 bubbles stevenv_11, 18 Nov 2016 | Read review
5 of 5