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The Grand Mayan Acapulco

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#2 of 179 Hotels in Acapulco
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The Grand Mayan Acapulco
The Grand Mayan Acapulco
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1,864 Reviews from our TripAdvisor Community

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Showing 1,558: English reviews
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San Mateo, California
Reviewed 6 days ago NEW

Beautiful entrance, helpful staff, water aerobics, Sunday mass, perfect weather, gorgeous rooms, romantic and family friendly. We became Grand Luxe members as it is easy to drive to Acapulco from the interior of Mexico. We never left the resort it was so nice and had everything. Different shows and restaurants for every night of the week. Soft sanded beach that...

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Thank 697Nancy1
A TripAdvisor Member
Level Contributor
2 reviews
1 helpful vote
Reviewed 1 week ago via mobile

This is our first time to Acapulco and second time staying at the Grand Mayan (first time in Riviera Maya). The Grand Mayan never fails our expectation of a luxury resort. We have the Grand suite one bed room and it was spectacular from the floor plan to the decor. Our sons, ages 7 and 9 loved "rio lente". Beach...

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1Thank A TripAdvisor Member
Saint Louis, Michigan
Reviewed 2 weeks ago

We received excellent service by the hotel staff, our waiters in the restaurants, and the maid service. We felt very much at home as the entire staff was most helpful. It became obvious very quickly that the staff enjoyed their job. This was our first time to Acapulco. I had heard the stories of how Acapulco was not as nice...

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Thank kstedman
Lexington, Kentucky
Reviewed 2 weeks ago via mobile

This was our first trip leaving our kids with their grandparents. I was a nervous wreck but the beauty and serenity of this place quickly had me at ease. We spent nearly every day enjoying in the poolside activities led by Salvador, he was so welcoming and entertaining! At night we enjoyed the favorite local restaurants/restaurants provided by the resort....

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Thank pharmlou
Lincoln, Nebraska
Reviewed 2 weeks ago via mobile

Very nice resort. Enjoyed all the facilities available. Restaurants on site very good. Did a couple of tours offered thru the Grand Mayan. Driver was Baldo for both of these and was very informative. The lagoon tour was one we enjoyed the most, small village, very nice local family provided a very nice meal and boat tour.

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Thank dpaulsen1477
Merida, Mexico
Reviewed 2 weeks ago

Previously a Hyatt, this older property provides huge rooms with natural stone floors, showers etc. We were upgraded to a deluxe double on the 19th floor with a wonderful view. The hotel provides the calmest water in the Bay. Food is well prepared. Service is excellent. Great location across the Street from a Super Wal-Mart. Plenty of high end restaurants...

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Thank stephenpouliot
Henderson, Nevada
Reviewed 2 weeks ago

Our room was very clean and nice. The service was friendly and went out of their way to welcome us. The check-in went smoothly. We were exchanging through RCI but we're also members so they did give us an ocean view room but it was on the first floor so not much ocean could be seen. The pools were nice...

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Thank mikeandcindy2017
Flushing, New York
Reviewed 2 weeks ago

I went to Acapulco Mexico during the week of my birthday. Me and my wife had a fantastic time there. We especially love the morning exercise with the Joy Squad - Salvador, Marta and Yamiel at poolside aerobics, bingo, water polo & soccer. The Mexican people overall were very very nice to me and my wife. Me and my wife...

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Thank secfastest
San Diego, California
Reviewed 3 weeks ago

This was our first time in Acapulco and I for one will definitely be returning. First of all, the Grand Mayan is huge and very nice. There are shops all over the resort to buy food or souvenirs. We had two rooms and they were able to get them as connecting rooms so that was very nice. The rooms came...

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Thank hollygarofalo
Marquette, Michigan
Reviewed 3 weeks ago

This is our second trip to the Grand Mayan. Grounds are beautiful, rooms great, staff helpful and friendly. I would especially like to thank the following. At the front desk, David, Gadiel, Karina, Nancy and Maria. The Joy Squad Mara and her beautiful smile, Jonny and especially our housekeeper Yanet. The lazy river is my favorite...what a way to spend...

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Thank _Travel123er-

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Amenities

Highlights
  • Pool
  • Room Service
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Beachfront
  • Spa
About the property
  • Beachfront
  • Wheelchair Access
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Spa
  • Golf Course
  • Tennis Court
Room types
  • Suites
  • Kitchenette
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Air Conditioning
  • Microwave
Internet
  • Paid Wifi
  • Paid Internet
Services
  • Room Service
  • Business Centre with Internet Access
  • Children Activities (Kid / Family Friendly)
  • Airport Transportation
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Self-Serve Laundry
  • Babysitting

Additional Information about The Grand Mayan Acapulco

Address: Avenida Del Palmar 1121, Acapulco 39900, Mexico
Region: Mexico > Pacific Coast > Guerrero > Acapulco
Price Range: RM938 - RM986 (Based on Average Rates for a Standard Room)
Hotel Class:4.5 star — The Grand Mayan Acapulco 4.5*
Number of rooms: 451
Reservation Options:
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Also Known As:
Grand Mayan Acapulco Hotel Acapulco
Grand Mayan Hotel Acapulco
Acapulco Grand Mayan
Hotel Style:
#1 On the Beach Hotel in Acapulco
#2 Luxury Hotel in Acapulco
#4 Family Hotel in Acapulco
#4 Romantic Hotel in Acapulco
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Questions & Answers

Here's what travellers have asked, with answers from The Grand Mayan Acapulco staff and other travellers.
135 questions
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Questions? Get answers from The Grand Mayan Acapulco staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Ocean views from floor 3 up”
697Nancy1, 18 Apr 2017 | Read review
“We were upgraded to a full bay view on the 19th floor.”
stephenpouliot, 6 Apr 2017 | Read review
“Ask for ocean view.”
mikeandcindy2017, 5 Apr 2017 | Read review
“Great ocean view”
secfastest, 4 Apr 2017 | Read review
“Check for construction on floors above or below you.”
sandra623, 22 Mar 2017 | Read review
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