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The Grand Mayan Acapulco

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#2 of 179 Hotels in Acapulco
Certificate of Excellence
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1 room 2 adults 0 children
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The Grand Mayan Acapulco
The Grand Mayan Acapulco
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1,820 Reviews from our TripAdvisor Community

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There are newer reviews for The Grand Mayan Acapulco
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Showing 1,523: English reviews
Shoreline, Washington
Reviewed 3 weeks ago

The resort was beautiful , recently remodeled.the staff was super friendly , spoke little english but not hard to communicate with. the food was good, the beach was beautiful ,a lot of sandy area. Massages on the beach for $20.us. We met a personal driver that made our trip extra special. He spoke great english, was super personable and helpful....

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1Thank Moffatt56
Reviewed 4 weeks ago

Very nice one bedroom suite facing mountains, very large and well appointed. Balcony had soaking pool. Lazy river fun in addition to pool and beach. Friendly staff. For transportation to/from hotel (and tours and restaurants) we used Sebastian Hernàndez Ricardo. If you're planning to go to Acapulco get in touch with Sebastian and send a inquiry to acapulcofor_all@yahoo.com. Felt very...

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Thank John L
Milwaukee, Wisconsin
Reviewed 5 weeks ago

Grounds are very nice, albeit the main pool was closed, being rebuilt which was very complicated - my room was very very far from the other pool which was also jam packed with people. Otherwise, the location is very good, beach in front of it is great and they have a lot of chairs, with a reasonable bar service. The...

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Thank Familytraveler69
CO
Reviewed 5 weeks ago

We just returned from a week at the Grand Mayan (Jan 15-22, 2017) I wanted to thank everyone who had taken the time to share their experiences on Tripadvisor. The Grand Mayan is definitely first class. The resort was lovely. The entrance way was decorated like a Mayan tomb with music of Aztec drums in the background. The lobby floors...

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3Thank DSLibrarian
Reviewed 20 January 2017 via mobile

The resort was beautiful and we felt safe all the time we were there. We did have many issues with our room and even had to repack all of our things to change rooms. We filled out an incident report & turned it in with management ignoring or attempts to talk with them. All pool, beach, and restaurant staff were...

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1Thank Tammi H
Socialmediamanager1, Manager at The Grand Mayan Acapulco, responded to this review

Dear Guest: Thank you for providing your comments about your vacation at The Grand Mayan . We are pleased to learn our restaurants’ staff was efficient. They work tirelessly - day and night, to make our guests’ visits the most enjoyable experience ever. We are also happy that you found our property to be beautiful. Rest assured that your feedback...

Montgomery, Texas
Reviewed 18 January 2017 via mobile

Grand Mayan is our Acapulco resort we visit every other year since 2006. We love it. It is a smaller resort so therefore easy to walk around it. Love the Lazy River, could just float around all day. The new Market place and Boutique is a great addition. Entertainment every night. Staff speaks very little English so you get to...

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1Thank Stinalr
Iowa
Reviewed 16 January 2017

If you get a chance to stay at the Grand Mayan in Acapulco, do so! It is a very nice resort, you won't be disappointed. The rooms are spacious, we had 2 couples and each had our own bedrooms and bathrooms and just shared the living room and kitchen. The food at the resort is great quality and value, we...

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Thank pamstahl
Reviewed 3 January 2017 via mobile

Just came back Dec 19 from a 7 day stay . The resort was amazing , Everything was absolutely clean , spotless and also the service was great . The staff was always very welcoming and pleasant. Definitely will come back here again .

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5Thank Kitxia B
Albuquerque, New Mexico
Reviewed 29 December 2016

After learning that millions of tiny grains of sand are bombarded with harsh, solar rays we sacrificed our bodies to protect the little ones from further harm. Air was 76-89° and ocean must've been about 85° in December. The hotel is fabulous and the staff was tremendously helpful and responsive. Supermarket just minutes away for food and beverages. The blender...

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6Thank lapchat
Charlotte, North Carolina
Reviewed 27 December 2016

great rooms, however make sure your do not disturb sign is on if you dont want to be bothered. we had maids walk in on our naps several times during the day. clean , full kitchens, had items to cook with however we ate out and had room service besides cereal. showers were big and nice! hair dryers and clothing...

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4Thank investsmart86

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Amenities

Highlights
  • Pool
  • Room Service
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Beachfront
  • Spa
About the property
  • Beachfront
  • Wheelchair Access
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Spa
  • Golf Course
  • Tennis Court
Room types
  • Suites
  • Kitchenette
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Air Conditioning
Internet
  • Paid Wifi
  • Paid Internet
Services
  • Room Service
  • Business Centre with Internet Access
  • Children Activities (Kid / Family Friendly)
  • Airport Transportation
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Self-Serve Laundry

Additional Information about The Grand Mayan Acapulco

Address: Avenida Del Palmar 1121, Acapulco 39900, Mexico
Region: Mexico > Pacific Coast > Guerrero > Acapulco
Price Range: RM928 - RM1,022 (Based on Average Rates for a Standard Room)
Hotel Class:4.5 star — The Grand Mayan Acapulco 4.5*
Number of rooms: 451
Also Known As:
Grand Mayan Acapulco Hotel Acapulco
Grand Mayan Hotel Acapulco
Acapulco Grand Mayan
Hotel Style:
#1 On the Beach Hotel in Acapulco
#2 Luxury Hotel in Acapulco
#4 Family Hotel in Acapulco
#4 Romantic Hotel in Acapulco
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Questions & Answers

Here's what travellers have asked, with answers from The Grand Mayan Acapulco staff and other travellers.
132 questions
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Questions? Get answers from The Grand Mayan Acapulco staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Room we had faced the golf course but it also had shaded balcony. Rooms facing the ocean have sunshine in the afternoon.”
 of 5 bubbles kansastraveller2021, 4 Feb 2017 | Read review
“Request the ocean view as its so beautiful!”
 of 5 bubbles jessicaboulley, 4 Feb 2017 | Read review
“We stayed on the 9th floor and faced the golf course. All the views are good.”
 of 5 bubbles pamstahl, 16 Jan 2017 | Read review
“rooms face the beach or a golf course--you choose”
 of 5 bubbles lapchat, 28 Dec 2016 | Read review
“all the rooms seem to be nice some dont have beach view, ours had jungle type view and was still gorgeous!”
 of 5 bubbles investsmart86, 27 Dec 2016 | Read review
5 of 5