While views are good. Get ready for add nondisclosed charges in your RSVP with this hotel. They charge 25.00 per visit. You can't have someone visit you at this resort without paying. This was never disclosed in the RSVP.
Classy, professional, with exceptional customer service. I'm not big on restaurant food, but THIS restaurant was MAGNIFICENT from every angle: food presentation, taste, quantity, price, and service!!!
This hotel is well located, rooms have an ocean view, beds are comfy, restaurant makes yummy food and it’s very affordable. Beautiful sundeck overlooking the beach/ocean and Deer Island. Only downfall is the bands that show up on the public beach and play for hours and hours. They have really loud speakers and play so loud that you cant relax, have a nap or even have a conversation with someone sitting next to you. We’ve complained to the hotel and there is nothing they can do until 8pm. They usually play for over 4hrs. Not relaxing at all. It is unfortunate because this hotel is great but I am looking forward now to leaving.
I get treated great here and many of the staff remember me...the beds and pillows are excellent plus the ocean views are great...we enjoyed the shrimp platter each afternoon that we ordered...my only complaint is the elevator in this place when it's busy...hope the Marriott next door when it opens doesnt make the beach way to crowded.
The place it’s so nice, really love it. Great location and great access to the beach.The staff they were so friendly. But what’s really disappointed me was the front desk staff, they don’t provide you a nice service, feel like I was doing a favor to them and I think the the manager (women) she was so rude, and the housekeeper also super rude. My opinion I think they need more training, I really was so polite with them but looks if you nice they treats you bad.
No chairs or umbrellas because people put towels at 8am amd saved them. Holiday inn either needs to buy more or not let people save them for all day. They sit empty and the waitors do nothing. They told us to do the same thing.
I've stayed here on both my visits to Maz. It's walking distance to most everything including the Malecon. Can't beat the ocean front view. The rooms are modern and ALL are ocean view. BEST roof top for happy hour & sunset views. Starbucks IN hotel was a bonus.
I will stay here again next time in Mazatlan! Every room has an ocean view and this also has a great beach front. You are walking distance to everything. From the desk help to the maid service was exceptional? The morning breakfast was delicious, lots of morning food choices to choose from.
We enjoyed our stay at this hotel. The two queen beds were very comfortable, there was a choice of soft or firm pillows, and the bedding was good quality. There are private balconies overlooking the pool, the ocean and lovely Deer island. A bar fridge would have been a welcome addition and the lighting was poor in the bathroom, which seems to be common in Mazatlan. The hotel information booklet had misinformation about the ice machine being located on two floors but the only ice machine was on the penthouse deck, near the rooftop patio bar. The beach was wide and walkable, and many restaurants and bars are very nearby. Two we enjoyed as Canadians was Twisted Mamas and Friends because of their familiar comfort food. An infinity pool overlooked the ocean, it was lovely and warm. However, on Saturday the loud BANDA music was way too loud and way too long! Not everyone enjoys that constant racket when trying to relax. There should be a time limit as to how long they are allowed to harass the Holiday Inn customers before moving on. Coffee and cups were to be supplied daily but they were not. The television has many English choices which we enjoyed. The food was decent except for the pizza with we sent back. It was pretty quiet and spacious when we stayed, during busy times it would be quite crowded for the size of the pool and deck.…
Great location. Great service and rooms but very noisy. Every bad musician in Mazatlan seems to gather on the beach in front of the hotel and belt a very loud racket, each playing a different off key tune. This goes on during the day and most of the night. If you want piece and quiet this is not the place to be.