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13/07/2017 14/07/2017
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    Hotel Riu Emerald Bay

    Av. Sabalo-Cerritos #3404 zona costera cerritos | Nuevo Mazatlán - Sinaloa, Mazatlan 82110, Mexico
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    13/07/2017 14/07/2017
    1 room
    • 1 room
      2 adults
      • 2 adults
        0 children
        • 0 children
          Traveller (3014)
          Pool & Beach (667)
          Room & Suite (646)
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          Overview
          • Excellent38%
          • Very good35%
          • Average16%
          • Poor6%
          • Terrible5%
          Travellers talk about
          “sports bar” (256 reviews)
          “jacuzzi suite” (55 reviews)
          Wifi
          Free Parking
          Breakfast included
          Beachfront
          Pool
          Restaurant
          Suites
          Poolside Bar
          Fitness centre
          Concierge
          Spa
          Wheelchair Access
          Conference Facilities
          Dry Cleaning
          Private Balcony
          3.5 Star Hotel
          All hotel details
          Offers from Hotel Riu Emerald Bay
          Special Offer: Your first gift: 500 pts
          Hotel deals
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          Pueblo Bonito Emerald Bay
          2,908 reviews
          #2 of 78 hotels in Mazatlan
           
          El Cid Marina Beach Hotel
          2,190 reviews
          #1 of 78 hotels in Mazatlan
           
          El Cid Castilla Beach Hotel
          3,300 reviews
          #7 of 78 hotels in Mazatlan
           
          The Inn at Mazatlan
          663 reviews
          #9 of 78 hotels in Mazatlan
           
          Rooms
          13 Jul14 Jul
          |
          1 room, 2 adults, 0 children
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          Standard Room

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          Write a Review
          Reviews (3,125)
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          1 - 5 of 3,125 reviews

          Reviewed 1 week ago via mobile

          The check in was fast, the ladies at the front desk very attentive and cordial. The room is average sized and also we got problems with the shower, hot water didn't work and also the toilet was broken. The Food was average nothing special actually...More

          1  Thank TravelerJn00
          Response from RiuHotelsandResorts, Online Reputation Manager at Hotel Riu Emerald BayResponded 4 days ago

          Dear guest, Thank you for choosing our hotel and for taking the time to share your experience with us. We are glad that our quick check in procedure and our staff were to your satisfaction. At the same time we regret to read you were...More

          Reviewed 4 weeks ago

          Just realized I never actually finished writing this review. I enjoyed the Riu, I am a travel agent that came with a big group and it was perfect for groups as the common areas were relatively close together and it was easy to find people....More

          1  Thank Allison H
          Reviewed 4 weeks ago

          We liked the all inclusive, but wished there was some waterfront activities and water activities that we could've done right there at the hotel. Instead we paid for excursions to experience those things, like kayaking and snorkelling...More

          1  Thank Anita F
          Response from RiuHotelsandResorts, Online Reputation Manager at Hotel Riu Emerald BayResponded 3 weeks ago

          Dear Guest, Thank you very much for your comments that will definitely help us to improve our services. We always welcome feedback from our guests since it helps us improve our services. We hope to welcome you back again very soon. With our best wishes...More

          Reviewed 4 weeks ago

          Overall, we had a good time at the Riu Emerald Bay. The grounds, restaurants and our room were all very clean. The food was just okay. The lunch buffet and limited dinner options got tiresome after day 3, but we also got a very discounted...More

          1  Thank AshleyV_318
          Response from RiuHotelsandResorts, Online Reputation Manager at Hotel Riu Emerald BayResponded 4 weeks ago

          Dear guest, We would like to thank you for choosing RIU Hotels and Resorts for your holidays and for taking the time to give us your constructive and valued feedback. We regret to read that you didn’t agree with our specialty restaurants booking system. Considering...More

          Reviewed 5 weeks ago

          Pros: We love Riu Resorts. The staff is always attentive, polite, and respectful. The resorts are always clean, the decor extremely tasteful, the surrounding gardens beautiful. The food is always good with a large selection of entrees. The Hotel Riu Emerald Bay in Mazatlan is...More

          3  Thank WEAREGONE5585
          Response from RiuHotelsandResorts, Online Reputation Manager at Hotel Riu Emerald BayResponded 4 weeks ago

          Dear guest, Thank you for choosing RIU Hotels and Resorts once again for your vacation. On the one hand, we would like to apologize that you felt disturbed by some of our other guests and the noise at our hotel. As you might already know...More

          Pueblo Bonito Emerald Bay
          2,908 reviews
          #2 of 78 hotels in Mazatlan
           
          El Cid Marina Beach Hotel
          2,190 reviews
          #1 of 78 hotels in Mazatlan
           
          El Cid Castilla Beach Hotel
          3,300 reviews
          #7 of 78 hotels in Mazatlan
           
          The Inn at Mazatlan
          663 reviews
          #9 of 78 hotels in Mazatlan
           
          About
          Amenities
          • Top amenities
          • Pool
          • Fitness Centre with Gym / Workout Room
          • Beachfront
          • Free Parking
          • Restaurant
          • Bar/Lounge
          • Spa
          • Breakfast included
          • Hotel Amenities
          • Free Parking
          • Children Activities (Kid / Family Friendly)
          • Dry Cleaning
          • Meeting Rooms
          • Concierge
          • Banquet Room
          • Breakfast included
          • Conference Facilities
          • Laundry Service
          • Multilingual Staff
          • Things to do
          • Pool
          • Fitness Centre with Gym / Workout Room
          • Restaurant
          • Bar/Lounge
          • Spa
          Details
          • Price range
          • US$120 - US$285 (Based on Average Rates for a Standard Room)
          • Hotel class
          • Hotel Style
          • #3 Top resorts Hotel in Mazatlan
          • #7 Spa Hotel in Mazatlan
          • #8 On the Beach Hotel in Mazatlan
          • #10 Romantic Hotel in Mazatlan
          • Room types
          • Suites ,
          • Family Rooms
          • Number of rooms
          • 716
          • Reservation Options
          • TripAdvisor is proud to partner with Orbitz, Hotels.com, Expedia, Hotwire, BookIt.com, Travelocity, RIU Hotels and Resorts, Evoline ltd, TripOnline SA, HotelsforEveryone, Priceline, Cancelon, Cheap Tickets and HotelQuickly so you can book your Hotel Riu Emerald Bay reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
          • Location
          • Mexico >
          • Pacific Coast >
          • Sinaloa >
          • Mazatlan
          • Also Known As
          • Riu Emerald Bay Mazatlan
          Add Photo Photos
          Traveller (3014)
          Pool & Beach (667)
          Room & Suite (646)
          Dining (278)
          Hotel & Grounds (1685)
          Family and Play Areas (34)
          Bathroom (23)
          Business Centre & Event Rooms (10)
          Nearby
          Sea Garden Mazatlan
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          Pueblo Bonito Emerald Bay
          2,908 reviews
          1.43 km away
           
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          Costa Bonita Condominium & Beach Resort
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          Nearby Restaurants
          Pancho's
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          4.66 km away
          Looney Bean Coffee Shop
          232 reviews
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          Mr. Lionso Playa Bruja
          891 reviews
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          Cilantro's
          233 reviews
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          Nearby Attractions
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          6.07 km away
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          Questions & AnswersAsk a question
          Tianna P
          How is the beach?
          10 June 2017|
          Answer Show all 4 answers
          Response from AshleyV_318 | Reviewed this property |
          Very clean, wide and tons of chairs!
          1
          Vote
          sashanh1
          Hello are the Jacuzzi suites worthwhile if one is willing to pay the extra cost and on which floors are these located we had this type of suite at the riu palace pacific and loved it Thanks
          11 May 2017|
          Answer Show all 7 answers
          Response from JoLeen2 | Reviewed this property |
          Note.. big difference in resorts!! Not a Palace..No Room service,lots and lots of Children.. FORUM for more help,info..
          0
          Votes
          geeteeoh
          Hi, what would you like to know about this accommodation? What is the dress code in the restaurants?
          19 April 2017|
          Answer Show all 9 answers
          Response from JoLeen2 | Reviewed this property |
          No sleeveless shirts for men! Dress shirts ok.no flip flops. Buffet more casual. Must wear cover-up,shirt. No wet swim suits .
          0
          Votes
          Room Tips
          "higher floors have better views, but if you are worried about elevators, lower floors make walking up..."
          Read review
          "All rooms are great and have an ocean view with balcony!"
          Read review
          "Noise from the pool and outside at night echoed up to 12th floor. Maybe higher would be better."
          Read review
          "all rms are ocean view"
          Read review
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