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Hotel Riu Emerald Bay

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Hotel Riu Emerald Bay
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2,947 Reviews from our TripAdvisor Community

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Showing 2,092: English reviews
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Edmonton, AB
Reviewed yesterday NEWvia mobile

visited from Feb 17 to 24 th.. Check in was fast efficient our room was ready upon arrival . Room was clean full fridge. only thing for a 5 star does not have shampoo lotion or like some 5 stars sewing kits. room view was awesome. we where on second floor so was good did not have to wait for...

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Helpful?
Thank Joanne M
British Columbia
Reviewed yesterday NEWvia mobile

Just got back from a week at the RIU Emerald Bay...had a great stay! The food was excellent, the staff were phenomenal (especially Larissa from the entertainment crew), and the facilities and beach were great.

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Thank NATandSAL
Montreal, Canada
Reviewed yesterday NEW

We stayed here Feb 7 to 21st. Rooms with oceanview were wonderful 15th floor. Registration desk was fabulous quick and efficient. Hotel very clean staff really friendly and great. Never a problem with elevators, just make sure you press button for both sets of elevators. Breakfast in main dining room great. Lunch was pretty ok too. Dinner in a la...

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Thank mambo4
Edmonton, Alberta
Reviewed yesterday NEW

Just got back!...my 23-year-old daughter and I had a fabulous time! view from 17th floor spectacular, room nice, clean and large, beds comfortable (although the liquor dispenser in the room didn't exactly have top quality alcohol so didn't use it much) entire hotel super clean, all staff wonderful and super friendly, right from cleaning staff to the servers and bartenders...

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Thank Canadianholiday
Eagan,MN
Reviewed yesterday NEW

The RIU Emerald Bay Overall As we have traveled to multiple RIU’s in Mexico this is the first one we’ve visited twice. We first visited The Emerald Bay 6-7 years ago about 4 months after it had opened up. We enjoyed our visit this time just as much as we enjoyed it the first time even though the two trips...

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3Thank PeterRayV
Canada
Reviewed 2 days ago NEWvia mobile

We enjoyed the RIU. We don't love to do all inclusive trips, and that really hasn't changed. But the hotel is very nice. Very large and the grounds Rooms: all are ocean view, don't pay extra for an ocean view room. Beds are awful. Everything about them. The sheets are hard, the mattress is hard, the mattress cover sounds like...

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2Thank sandandfreckles
Calgary, Canada
Reviewed 2 days ago NEW

This hotel is nice,clean, food is okay and the staff are amazing. I travel twice a year to an all inclusive so I have been to a fair number of them although this is my first time to Mazatlan particularly.I only have a few things that my group of travellers which was 2 other adult family members didn't like about...

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1Thank AJullyan
Calgary, Canada
Reviewed 3 days ago NEW

Just got back from vacation at the Riu - here's the details as we saw them: Location: The Riu is located north of Mazatlan, there really isn't much around it (a seafood restaurant in walking distance if you like, we didn't try it, we were happy enough with the hotel food). If you take a cab into the Golden Zone,...

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3Thank Christopher H
Niagara Falls, Canada
Reviewed 3 days ago NEW

Great resort , had great time. . pool area fantastic , lots of bars everywhere getting a drink is not a problem, tip them and they will love you even more don't tip them they still treat you great. If you are a ocean swimmer not the best water. Not aqua blew but a brown colour. Flight from Toronto is...

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1Thank siciliano92
Faribault, Minnesota
Reviewed 4 days ago NEWvia mobile

This was our families 1st time doing an all inclusive so we don't have much to compare it to but it was pretty cool! We have a family of 2 adults, 2 teens and a 10 year old and we all loved it! The main buffet was very good, so much food!! Some things were a little cold but if...

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Helpful?
Thank morganp2199

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Amenities

Highlights
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Beachfront
  • Free Parking
  • Restaurant
  • Bar/Lounge
  • Spa
  • Breakfast included
About the property
  • Beachfront
  • Wheelchair Access
Things to do
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Restaurant
  • Bar/Lounge
  • Spa
Room types
  • Suites
  • Family Rooms
Internet
  • Paid Wifi
  • Paid Internet
  • Public Wifi
Services
  • Free Parking
  • Children Activities (Kid / Family Friendly)
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Breakfast included
  • Conference Facilities
Official Description (provided by the hotel)
* Opening summer 2009 * 12 km / 7.45 Miles from Mazatlan, overlooking the Pacific Ocean * Located on Playa Las Brujas beach * Complimentary sun loungers on the beach * 20-story main building * Surrounded by 13.500 M2 / 16.15 Sq. Yards of lush gardens * 10 km / 6.2 Miles from various shops * 12 km / 7.45 Miles from Mazatlan * 32 km / 19.87 Miles from the airport * Credit cards accepted: MasterCard, Amex, Visa ... more   less 

Additional Information about Hotel Riu Emerald Bay

Address: Av. Sabalo-Cerritos #3404 zona costera cerritos | Nuevo Mazatlán - Sinaloa, Mazatlan 82110, Mexico
Region: Mexico > Pacific Coast > Sinaloa > Mazatlan
Price Range: RM622 - RM1,057 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — Hotel Riu Emerald Bay 3.5*
Number of rooms: 716
Reservation Options:
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Also Known As:
Riu Emerald Bay Mazatlan
Hotel Style:
#3 Top resorts Hotel in Mazatlan
#7 Spa Hotel in Mazatlan
#8 On the Beach Hotel in Mazatlan
#10 Romantic Hotel in Mazatlan
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Questions & Answers

Here's what travellers have asked, with answers from Hotel Riu Emerald Bay staff and other travellers.
277 questions
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Questions? Get answers from Hotel Riu Emerald Bay staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“8th floor and up offer great views and fabulous sunsets”
 of 5 bubbles mambo4, 26 Feb 2017 | Read review
“Any room above floor 8 or 9 provides amazing ocean view. For me the higher the better!”
  • getting ready to party
  • another view from 17th floor
 of 5 bubbles Canadianholiday, 26 Feb 2017 | Read review
“All regular rooms have ocean view rooms, even if they're obstructed.”
  • Lower Level Bathroom of Duplex
  • Duplex Room View from upper level to below.
  • Mini Bar of Duplex Room
  • Stairs going to upper level in Duplex Room.
  • Upper Level Bathroom - Duplex Room
  • The view of the outside from the upper level duplex room.
  • Super disappointing view from our Duplex room lower level.
  • Night view from 8th floor.
 of 5 bubbles PeterRayV, 26 Feb 2017 | Read review
“Others have said this, but lower floors are more accessable by stair. Views are still very good even at the lower levels.”
 of 5 bubbles christopherh359, 24 Feb 2017 | Read review
“8 floor or higher”
 of 5 bubbles ChrisL100, 22 Feb 2017 | Read review
5 of 5