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Hotel Riu Emerald Bay

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Hotel Riu Emerald Bay
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2,929 Reviews from our TripAdvisor Community

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Showing 2,075: English reviews
Surrey, Canada
Reviewed 16 February 2013

Just came back from Riu Emerald bay. This is a typical Riu property. Very clean everywhere you go on the resort there is always someone sweeping or cleaning. The food in the restaurants was all very good, but if you don't like buffet style then this is not the place for you. The rooms are kept spotless and they are...

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1Thank tequilarogero
Hastings, Canada
Reviewed 16 February 2013

I traveled with my husband and two small kids (2 and 4) and I would highly recommend it. We asked for a crib and a cot, and they worked perfectly! we just had a standard hotel room and we fit fine. The crib was a NEW graco pack and play and the cot was actually a super comfortable roll away...

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1Thank krista T
Campbell River, British Columbia, Canada
Reviewed 15 February 2013

We stayed for 10 days in Feb/2012. This is a very well laid out property, and easy to get around. It was very clean, has a great beach, nice pools, and plenty of lounge chairs. The staff were all very pleasant and helpful. The place where improvement could be made is the restaurants (al la cartes) 2 out of 3...

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Thank Crystal923
edmonton
Reviewed 15 February 2013

stayed from jan 25-feb 8, travelled with sunwing, great flight, hot meal, snacks, and free headsets. Hotel is about a half hour ride from airport. Hotel staff boarded bus and gave us our all inclusive bracelets....we proceeded to lobby bar, greeted with drinks, snacks and lots of smiles. Got envelope with our name and there was room key, towel cards...

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4Thank skipperedmonton
Richmond, Canada
Reviewed 14 February 2013

Stayed here for 2 weeks early January. Unfortunately, both myself and another member in our group got food poisoning. The worst thing was this hotel may be all inclusive but does not have room service. Thus despite feeling weak and spending 3 days in washroom, I still had to go down 18 floors just to get myself some tea. Being...

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2Thank mch1007
St. Albert, Canada
Reviewed 14 February 2013

My husband & I just got back from Mazatlan, Mexico. Feb 8th. ' 2013 Stayed at this beautiful 5 star resort -RIU EMERALD BAY.... The big/spacious hotel is very impressive & super clean. not to mentioned all the super friendly stafff and the guard that seems to work 24/7 to make sure everything is to each guest expectations. Bravo !!!...

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3Thank Vilma K
Lethbridge, Canada
Reviewed 13 February 2013

Me and my husband stayed here for a week. It was very clean, and felt safe. We had a great time. The shows at night were a nice option to have as entertainment. Only complaint would be house keeping was coming to our room after 2, and was sort of a nuisance to not have your room cleaned by the...

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4Thank Britt31
Virginia
Reviewed 13 February 2013

Went to the Riu Emerald Bay January 28th, 2013 - February 5th, 2013, and loved it.... I have been to 10 different Riu's in the past and loved them all and this one did not disappoint. Pros: the resort itself, it was beauitful, the beach is wonderful to go for long walks, even went for a swim in the ocean,...

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10Thank Kenncy7373
Lethbridge, Canada
Reviewed 13 February 2013

Well, to start off with, the food was amazing! I especially loved the fresh fruit, the fresh peanut butter, the fresh chocolate, the ice cream, and the guacamole. These people cook amazing food! Secondly, the resort was beautiful and there were always people going around and cleaning it. The staff was extremely friendly as well. Larisa, Regina, Fernando, Raymond, Alex,...

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6Thank Tina W
Stony Plain
Reviewed 12 February 2013

This is my first review. a few of us go away every year, and with me being in a wheelchair, we always stay at the RIU'sfor the handicap room. Emerald Bay was clean, good food, every room is an ocean view. saw alot of locals eating in the buffets, people walked off the beach into the hotel (we know by...

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Thank Joann B

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Amenities

Highlights
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Beachfront
  • Free Parking
  • Restaurant
  • Bar/Lounge
  • Spa
  • Breakfast included
About the property
  • Beachfront
  • Wheelchair Access
Things to do
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Restaurant
  • Bar/Lounge
  • Spa
Room types
  • Suites
  • Family Rooms
Internet
  • Paid Wifi
  • Paid Internet
  • Public Wifi
Services
  • Free Parking
  • Children Activities (Kid / Family Friendly)
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Breakfast included
  • Conference Facilities
Official Description (provided by the hotel)
* Opening summer 2009 * 12 km / 7.45 Miles from Mazatlan, overlooking the Pacific Ocean * Located on Playa Las Brujas beach * Complimentary sun loungers on the beach * 20-story main building * Surrounded by 13.500 M2 / 16.15 Sq. Yards of lush gardens * 10 km / 6.2 Miles from various shops * 12 km / 7.45 Miles from Mazatlan * 32 km / 19.87 Miles from the airport * Credit cards accepted: MasterCard, Amex, Visa ... more   less 

Additional Information about Hotel Riu Emerald Bay

Address: Av. Sabalo-Cerritos #3404 zona costera cerritos | Nuevo Mazatlán - Sinaloa, Mazatlan 82110, Mexico
Region: Mexico > Pacific Coast > Sinaloa > Mazatlan
Price Range: RM606 - RM1,038 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — Hotel Riu Emerald Bay 3.5*
Number of rooms: 716
Reservation Options:
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Also Known As:
Riu Emerald Bay Mazatlan
Hotel Style:
#3 Top resorts Hotel in Mazatlan
#7 Spa Hotel in Mazatlan
#8 On the Beach Hotel in Mazatlan
#10 Romantic Hotel in Mazatlan
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Questions & Answers

Here's what travellers have asked, with answers from Hotel Riu Emerald Bay staff and other travellers.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“All rooms are Ocean view, We were on the 11th floor and loved our view of the ocean and listening to the crashing waves.”
 of 5 bubbles 642ryang, 19 Feb 2017 | Read review
“Low floors unless you like waiting.”
 of 5 bubbles HeartMexico, 18 Feb 2017 | Read review
“select a different hotel if you plan to spend any time in the room”
 of 5 bubbles cm3ward, 17 Feb 2017 | Read review
“Higher floor gives the best views.”
 of 5 bubbles Elisflying, 15 Feb 2017 | Read review
“If your room is somehow not to your pleasure, talk with a manager and they will go out of their way to ensure your stay is the best.”
  • Looking out of our room at sunset
 of 5 bubbles tsheimo, 14 Feb 2017 | Read review
5 of 5