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Our stay was amazing here, it was very homely and our housekeeper was the sweetest woman ever. Front desk were very attentive to our needs and breakfast was always delicious. We're definitely going back next spring break!!
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I expend a night there. They give me an occupied room, I open it, luggage and laptop on the bed. Have to go back to front desk to advise. Then they knock my door early in the morning. I said no now, they try to...More
Response from Alan T, Guest Relations Manager at City Express MazatlanResponded 26 February 2016
Dear Merck03 :
Thank you for taking the time to voice your concerns and sharing your valuable feedback .Please accept my sincere apologies for the inconveniences you were put through. It is through such communication that we are given an opportunity to assess our performance,...More
Stayed here two different times on this trip:
This was a nice convenient place to stay just to overnight in MZT before heading south. The experience interacting with the staff was perfect and it was refreshing to be in such a nice clean air conditioned...More
1 Thank KellenKellen
Response from marlen c, Guest Relations Manager at City Express MazatlanResponded 10 April 2015
Thank you for contacting City Express Hotels, for us it was a pleasure to make you feel like home and live the experience to stay with us.
It is pleasurable to know that the hotel accomplished with your High expectative.
Thank you for...More
$900 pesos a night, the room was brand new, clean, and well appointed. not yucky or run down. it is not a 'resort. no pool. but it had a complimentary breakfast and fitness facility. There is nothing wrong with this particular hotel. I'd be willimg...More
1 Thank Aerovergalineas
Response from Marlen C, Guest Relations Manager at City Express MazatlanResponded 20 February 2014
Thanks for contact us we are thanks for your comments and its plased to know that the Hotel City Express Mazatlan did with your expectatives of comfort and service and make you very comfortable
Looking foward for your next visit soon
Booked the hotel on-line...rate quoted was $63.19. When we arrived, they wanted to charge us $1182 MXN(approx. $100 USD) So, we left & went someplace else. Well, lo and behold they billed my credit cared $1182 MXN. Working on it now. Bad front counter service....More
2 Thank Kim S
Response from ControlCalidad, Guest Relations Manager at City Express MazatlanResponded 23 April 2013
Thanks for contacting us, we want to apologize for what happened with your reservation Rest assured that timely followed this case and talk to the people involved for it not to happen. We appreciate you taking the time to tell us your experience....More
US$53 - US$115 (Based on Average Rates for a Standard Room)
Star rating provided by Expedia.
#3 Best Value Hotel in Mazatlan
Non-Smoking Rooms ,
Number of rooms
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