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03/12/2017 04/12/2017
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    Park Royal Mazatlan

    Avenida Sabalo-Cerritos 3110 | Marina Mazatlán, Mazatlan 82110, Mexico
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    Lowest prices for your stay
    03/12/2017 04/12/2017
    US$12,043
    US$75
    SAVE US$11,968
    Traveller (177)
    Room & Suite (57)
    Dining (28)
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    Overview
    • Excellent33%
    • Very good22%
    • Average15%
    • Poor14%
    • Terrible16%
    Travellers talk about
    “golden zone” (8 reviews)
    “bell hop” (2 reviews)
    “great pool” (3 reviews)
    Free Wifi
    Free Parking
    Breakfast Buffet
    Air Conditioning
    Beachfront
    Pool
    Non-Smoking Rooms
    Restaurant
    Room Service
    Suites
    Bar/Lounge
    Fitness centre
    Concierge
    Spa
    Wheelchair Access
    Meeting Rooms
    Laundry Service
    3.5 Star Hotel
    All hotel details
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    El Cid Marina Beach Hotel
    2,441 reviews
    #1 of 80 hotels in Mazatlan
     
    Pueblo Bonito Emerald Bay
    3,041 reviews
    #2 of 80 hotels in Mazatlan
     
    Hotel Playa Mazatlan
    1,846 reviews
    #3 of 80 hotels in Mazatlan
     
    El Cid Granada Country Club
    761 reviews
    #4 of 80 hotels in Mazatlan
     
    Rooms
    3 Dec4 Dec
    |
    1 room, 2 adults, 0 children
    Standard Room

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    Standard Room

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    Write a Review
    Reviews (415)
    Traveller rating
    Traveller type
    Time of year
    Language

    1 - 5 of 105 reviews

    Reviewed 6 October 2017

    I had a bad experience with th check-in. I did an internet reservation, but the hotel did not respect my reservation for 2 adults and 2 kids. At Check-in they assured only have a room for 2 adults. Really bad experience, it was too complecated...More

    Review collected in partnership with this hotel
    Thank 481efrainl
    Response from Gerardo G, Gerente at Park Royal MazatlanResponded 9 October 2017

    We are really sorry we could not prevent this kind of inconveniences during your stay. We are currently implementing action plans to revert this situation. We hope you granted us the opportunity to change your perspective towards the resort.

    Reviewed 9 July 2017 via mobile

    My wife and I have never been on a vacation before. Sure we go visit family but have never really vacationed. Well we can now say that we got the Vacation bug. This past week my wife, son and I spent 5 glorious days in...More

    Thank Cecilia R
    Response from Gerardo G, Gerente at Park Royal MazatlanResponded 20 July 2017
    Google Translation

    Es un honor leer lo mucho que disfrutó de nuestras instalaciones y servicios. Nuestra misión es hacer su estancia lo...More

    Reviewed 1 June 2017

    I am giving this a 4 rating because of the service. The hotel is older, but very comfortable with large rooms. My room had a king size bed, sofa, table and 2 chairs a desk, flat screen tv a d Jacuzzi tub for 2. This...More

    Thank cygnet2
    Response from Gerardo G, Gerente at Park Royal MazatlanResponded 1 June 2017

    Dear "cygnet2" First and foremost, we would like to express our gratitude for staying at Park Royal Mazatlán. Thank you for taking the time to share the delightful experience you had. It is an honor to read how much you enjoyed our facilities and services....More

    Reviewed 18 May 2017

    My experience was not the most pleasant, since at the moment of requesting umbrellas or towels in the pool area they never had. Also the maintenance of the pool was not good as there was a cream floating even when the occupancy was minimal. On...More

    Review collected in partnership with this hotel
    Thank Julio S
    Response from JorgeAEscalante, Gerente at Park Royal MazatlanResponded 18 May 2017

    Mr. Julio S , First and foremost, we would like to express our gratitude for staying at Park Royal Mazatlán. It is our priority to provide our guests with a memorable experience. Therefore, we appreciate any form of feedback as it helps us improve to...More

    Reviewed 14 April 2017 via mobile

    This was my first trip to Mexico. I hope all hotels in Mexico are not as bad as this one. As soon as we arrived in the lobby, the concierge started hounding us about not going to any other hotels and sitting thru their presentation...More

    1  Thank Akcandycorn70
    Response from JorgeAEscalante, General Manager at Park Royal MazatlanResponded 22 April 2017

    Miss Akcandycorn70 Let us thank you in the first place for staying at Park Royal Mazatlán.Our mission is to make your stay as pleasant as possible. For that reason, we welcome all of your feedback as it will permit us to enhance our services.We extend...More

    El Cid Marina Beach Hotel
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    Hotel Playa Mazatlan
    1,846 reviews
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    El Cid Granada Country Club
    761 reviews
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    About
    Amenities
    • Top amenities
    • Pool
    • Free Parking
    • Room Service
    • Restaurant
    • Beachfront
    • Bar/Lounge
    • Spa
    • Fitness Centre with Gym / Workout Room
    • Free High Speed Internet ( WiFi )
    • Hotel Amenities
    • Free Parking
    • Room Service
    • Concierge
    • Meeting Rooms
    • Laundry Service
    • Banquet Room
    • Multilingual Staff
    • Room amenities
    • Air Conditioning
    • Things to do
    • Pool
    • Restaurant
    • Bar/Lounge
    • Spa
    • Fitness Centre with Gym / Workout Room
    • Outdoor pool
    Details
    • Price range
    • US$75 - US$191 (Based on Average Rates for a Standard Room)
    • Hotel class
    • Hotel Style
    • #12 Spa Hotel in Mazatlan
    • #30 On the Beach Hotel in Mazatlan
    • Room types
    • Suites ,
    • Non-Smoking Rooms ,
    • Family Rooms
    • Number of rooms
    • 90
    • Reservation Options
    • TripAdvisor is proud to partner with Booking.com, Expedia, Hotwire, Hotels.com, Cancelon, Travelocity, getaroom.com and TripOnline SA so you can book your Park Royal Mazatlan reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
    • Location
    • Mexico >
    • Pacific Coast >
    • Sinaloa >
    • Mazatlan
    • Also Known As
    • Crowne Plaza Mazatlan Hotel Mazatlan
    Add Photo Photos
    Traveller (177)
    Room & Suite (57)
    Dining (28)
    Pool & Beach (25)
    Hotel & Grounds (165)
    Business Centre & Event Rooms (5)
    Bathroom (4)
    Family and Play Areas (3)
    Nearby
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    2,441 reviews
    1.23 km away
     
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    761 reviews
    3.01 km away
     
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    3.96 km away
     
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    Nearby Attractions
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    Ask a question
    Questions & Answers
    KenandJoylene M
    10 February 2017|
    Answer
    Response from TxBrazo | Reviewed this property |
    All rooms have an ocean view. Ours didn't have a mini fridge. Don't know about the others.
    1
    Vote
    RobertVOET
    15 February 2016|
    AnswerShow all 2 answers
    Response from Hernan P | Reviewed this property |
    Not sure....sorry
    0
    Votes
    Room Tips
    "Every room has an ocean view, so I doubt one room is better than another."
    Read review
    "Book elsewhere."
    Read review
    "They will change rooms if you are persistent."
    Read review
    "One morning they were fixing something in another room and it was noise. But the rest of the time it was OK."
    Read review
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