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Park Royal Mazatlan

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Park Royal Mazatlan
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351 Reviews from our TripAdvisor Community

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Showing 97: English reviews
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Mazatlan, Mexico
Reviewed 3 weeks ago

We rented at Park Royal for 6 months 2016-2017. It was not a happy experience. We found the staff not very friendly or helpful. The wi-fi was hard to connect to, and when we approached staff at the desk, they handed us the password, which did not work, but they would not help us. The restaurant on site had poor...

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Helpful?
1Thank marilyn142
JorgeAEscalante, General Manager at Park Royal Mazatlan, responded to this review

Dear “Marilyn 142” We appreciate your comments. We commented that the units that were hosted belong to the area of condominiums, which are operated and managed by their owners We thank you for your observations.

Fullerton, California
Reviewed 3 weeks ago

Arrived Saturday from the begining didn't have a room ready. Next day on Sunday when we came back from our excursion my wifes watch missing made verbal complaint cause they never documented anything and no answer when i personaly kept asking everyday untill the last day we where leaving they said that it was going to be under investigation I...

Review collected in partnership with this hotel
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Helpful?
Thank heliodorol2017
JorgeAEscalante, General Manager at Park Royal Mazatlan, responded to this review

Dear “heliodoro12017” Thank you for your preference. It was a pleasure to welcome you at Park Royal Mazatlán. When this type of reports happen on the part of our guests as a robbery, if we must document what is argued, and give the relevant investigations, either with the competent authority or with the measures that the administration of the hotel...

Dallas
Reviewed 4 weeks ago

The governor suite was very nice and spacious specially for the price. The ocean view rooms are amazing and didn't have any problem with noise either. Great place to relax and rest. The only con about this hotel is that it's out of the way, not walking distance to any restaurants or tourist areas (not close to the malecon). Also,...

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Helpful?
Thank mags182017
JorgeAEscalante, General Manager at Park Royal Mazatlan, responded to this review

Dear “mags182017” Thank you for your preference and for your kind review. It was a pleasure to welcome you at Park Royal Mazatlán. We are truly grateful for your appreciation towards the service provided and for highlighting how much you enjoyed your stay. Your satisfaction as guest is our priority. This kind of reviews encourages us to strive for a...

Reviewed 22 February 2017

Many young people party all weekend ! No respect for any other people at the hotel. The restaurant, well, the chef seems to think it's ok to send cold food from the kitchen. Weddings are outdoors, so more noise. We are looking for other accommodations .

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Helpful?
Thank wGmmLm
JorgeAEscalante, General Manager at Park Royal Mazatlan, responded to this review

Thank you for your preference. It was a pleasure to welcome you at Park Royal Mazatlán. It is thanks to comments like yours that we are able to identify our opportunity areas so as to continue to provide a quality service. It disappoints us to know that we were unable to meet your expectations, for which we apology. We are...

Salinas, California
Reviewed 20 January 2017

Easy access from the freeway. We enjoyed the beautiful ocean view since we walked in the lobby. Friendly staff. Food in the restaurant was delicious. Our server, Hugo, gave us amazing service by the swimming pool. We highly recommend Park Royal Mazatlan.

Review collected in partnership with this hotel
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Helpful?
1Thank F872BBmartham
JorgeAEscalante, Gerente at Park Royal Mazatlan, responded to this review

Dear “F872BBmartham” First and foremost, we would like to express our gratitude for staying at Park Royal Mazatlán. Thank you for taking the time to share the delightful experience you had. It is an honor to read how much you enjoyed our facilities and services. Our mission is to make your stay as pleasant as possible and it is gratifying...

Ciudad Juarez, Mexico
Reviewed 19 January 2017

Perfect for family averything is close perfect service from the staff specially crystal at the front desk and miguel the bellboy thanks guys!!!👍👍👍 Ill come back very soon your friend jorge fernandez

Review collected in partnership with this hotel
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Helpful?
Thank jorgearturof2017
JorgeAEscalante, Gerente at Park Royal Mazatlan, responded to this review

Dear “jorgearturof2017” Thank you for your preference and for your kind review. It was a pleasure to welcome you at Park Royal Mazatlán. It is gratifying when we receive a comment that covers a broad range of features at the hotel, especially when our friendly staff receives a favorable mention. We will be glad to welcome you back and go...

Monterrey, Mexico
Reviewed 13 January 2017

Very good facilities, excellent service and best location. In my case I booked the same day and they had all the information on arrival, I really enjoyed the reception and the stay in mazatlan, although it was very short, what is for sure is that I will return.

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Thank E2891DEcarlosb
JorgeAEscalante, Gerente at Park Royal Mazatlan, responded to this review

Dear “E2891DEcarlosb” Thank you for your preference and for your kind review. It was a pleasure to welcome you at Park Royal Mazatlán. It is very rewarding to know how much you enjoyed your recent stay. Our aim is to go beyond your expectations and we are content to find out that we are achieving it. It is thanks to...

Mexico City, Mexico
Reviewed 11 January 2017

In general, people were kind, with a good service. The pool is nice with a great view. But in my room, the shower has water filtrations that made an unconfortable stay. It could be better if hotel can put more sun chairs in beach.

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Helpful?
Thank ing_robertor
JorgeAEscalante, Manager at Park Royal Mazatlan, responded to this review

Dear “ing_robertor” Thank you so much for have been taken the time to leave your comments about your recent experience which are so important to us. Thank you so much for your very favorable comments about our hotel. We’re sorry we fell below your expectation regarding pool and shower experience. We will address these points. I assure you the feedback...

Guadalajara, Mexico
Reviewed 3 January 2017

Bad, Old and bad quality for the receive, the cleans rooms is not god, They must take into account the schedules to put more staff in the lobby, the staff does not have an address, the maintenance in the rooms is old and the smells that the air conditioning sends are bad.

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Helpful?
Thank msalinas379
JorgeAEscalante, Gerente at Park Royal Mazatlan, responded to this review

Dear “msalinas379” Thank you for your feedback. Your comments are being reviewed by the management to take action on your observations, as our customer is our best critic to let us know how to do better We hope to give us a second chance to give you our service and enjoy our facilities. Sinceraly

Bloomfield Hills, Michigan
Reviewed 3 January 2017

Now this is the way to travel. We were treated very well by the staff and the accommodations were superior. Room service was great and the bed was top rate. The location on the beach was really quite good but better yet what is the security of being far away from the city center but just a short cab ride...

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Helpful?
Thank V3610HSgaryg
JorgeAEscalante, Gerente at Park Royal Mazatlan, responded to this review

Dear “V3610HSgaryg” Thank you so much for your very favorable comments about our hotel. . We work very hard to achieve the level of guest satisfaction that you express in your review. . It is a pleasure to know that our staff made him feel at home and meet your expectations. Once again thank you very much and hope to...

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Fitness Centre with Gym / Workout Room
  • Pool
  • Free Parking
  • Room Service
  • Restaurant
  • Beachfront
  • Bar/Lounge
  • Spa
About the property
  • Beachfront
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Fitness Centre with Gym / Workout Room
  • Pool
  • Restaurant
  • Bar/Lounge
  • Spa
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Air Conditioning
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Free Parking
  • Room Service
  • Concierge
  • Dry Cleaning
  • Meeting Rooms
  • Business Centre with Internet Access
  • Laundry Service
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Babysitting
Official Description (provided by the hotel)
All inclusive/European plan hotels and resorts located at Mexico, Argentina and Puerto Rico. ... more   less 

Additional Information about Park Royal Mazatlan

Address: Av. Sabalo Cerritos 3110 | Marina Mazatlán, Mazatlan 82110, Mexico
Region: Mexico > Pacific Coast > Sinaloa > Mazatlan
Price Range: RM318 - RM1,383 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — Park Royal Mazatlan 3.5*
Number of rooms: 90
Reservation Options:
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Also Known As:
Crowne Plaza Mazatlan Hotel Mazatlan
Hotel Style:
#12 Spa Hotel in Mazatlan
#24 On the Beach Hotel in Mazatlan
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Questions & Answers

Here's what travellers have asked, with answers from Park Royal Mazatlan staff and other travellers.
10 questions
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Questions? Get answers from Park Royal Mazatlan staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Book elsewhere.”
 of 5 bubbles marilyn142, 7 Mar 2017 | Read review
“They will change rooms if you are persistent.”
 of 5 bubbles pcnaturegirl, 10 Dec 2016 | Read review
“One morning they were fixing something in another room and it was noise. But the rest of the time it was OK.”
 of 5 bubbles AColon915, 28 May 2016 | Read review
“Good place to stay for an affordable price”
 of 5 bubbles hsabin, 22 May 2016 | Read review
“Choose the honeymoon suite (gobernador room)”
 of 5 bubbles Black_gr, 29 Jan 2016 | Read review
5 of 5