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Park Royal Mazatlan

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Park Royal Mazatlan
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342 Reviews from our TripAdvisor Community

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There are newer reviews for Park Royal Mazatlan
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Showing 93: English reviews
Coral Gables, Florida
Reviewed 1 April 2016

This hotel does not honor the rate confirmed on my reservation: Reservation Confirmation # 66955582 at Crowne Plaza Resort, I did a reservation on March 09, 2016 to stay from March 20 to March 24 and they charged me $140.56 per night on my credit card. I didn't recommend this kind of hotel. The reservation staff never take care of...

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Helpful?
Thank kacruzc
Alberto A, Director General at Park Royal Mazatlan, responded to this review

Dear kacruzc, Thank you for giving us the opportunity to clearify this misunderstanding with your reservation... We always honor all our confirmed rates. Our hotel system, make all the transactions with the currency of our country…….And, at that time you made the reservation the exchange rate was $18.50 pesos per dollar. The confusion was because your bank ran a diferent...

Reviewed 26 March 2016

We experienced our first time at the Crown Plaza this year. It was wonderful! The staff are all so kind , helpful and went out of their way to make our stay so special. Special thanks to Jose, Felix and Jose Miguel,the best bellmen ever. Also Philomon the conscierge, so helpful. All the waiting staff in the restaurant, especially Ramon,...

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Helpful?
1Thank louron63
Alberto A, Director General at Park Royal Mazatlan, responded to this review

Dear louron63, It is a great privilege to receive such a great comment about your recent stay in our hotel... Greatly appreciate the comments about our staff, they have already been informed about this and received congratulations from all our team, this is a great motivation piece for them in order to continue providing excellent service. We are delighted that...

Riverdale, New York
Reviewed 15 March 2016

The staff are very helpful and attentive. Rooms are clean. This hotel also has condos for rent and is on the beach. If you want solitude it's great, but out of the way of everything so you need a car or have to taxi it. The food is average. My biggest disappointment is the Wi Fi - very spotty.

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Helpful?
Thank Strega324
Alberto A, Director General at Park Royal Mazatlan, responded to this review

Dear Strega324, Thank you so much for the time you took to share this comment about your experience at our hotel and our services wich as you can imagine, are so important to us. Your mention of our location is very important and with time we will surely have more businesses and commerce. Your mention of our wifi signal wil...

Frankford
Reviewed 15 March 2016

If you are a short term vacationer, or a winter long term stay, you just can't go wrong here! The staff is warm and welcoming from the bellman- Jose Miguel (so amazing and kind, hard working and easy to talk to) Felix, lovely and Jose! The new concierge Filamon is so lovely, always smiling, kind and professional ! The pool...

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Helpful?
Thank Donna K
Alberto A, Director General at Park Royal Mazatlan, responded to this review

Dear Donna K, Thank you so much for taking your time to share this wonderful comment of your experience at our Crowne Plaza Mazatlán!! It will be my pleasure to communicate to our staff your very kind comments regarding our service so that we may continue to motivate them for for their excelent service. It would be a great honor...

Montreal, Canada
Reviewed 8 February 2016

We rented 2 condos on the 7th and 8th floor, price wise was a good deal, BUT the agency 'enjoy Mazatlan' kept the deposit, BE CAREFUL do no rent with them as they will not return the $5000 pesos they will ask for deposit. Do not trust them.

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Helpful?
Thank NyditaF
Alberto A, Director General at Park Royal Mazatlan, responded to this review

Dear Nydita F Thank you for sharing your comments regarding your recent stay at the Crowne Plaza Mazatlan Hotel, I really would like to help understanding the apparent misunderstanding you had with this “enjoy Mazatlan agency” which you rented some units from, we share the same public areas, however the private condos are independently operated and not by the hotel...

Reviewed 30 January 2016

We stayed at the Crowne plaza from 29Dec2015-03Jan2016. We had very bad luck, because the weather was terrible, and we could only enjoy 2hrs of sun, all the other time, there was a lot of wind, and it was very cloudy. There was a lot of wind, and the reception is not covered. We reserved the honeymoon suite (not because...

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Helpful?
Thank Black_gr
Alberto A, Director General at Park Royal Mazatlan, responded to this review

Dear Black_gr Thank you for sharing this detailed review of your last stay at our resort, your opinion is always very valuable and allow us to provide a more service oriented attention to your needs and requirements; this past December and January have been particularly cold, since we are located right in front of the Pacific Ocean you can either...

Minneapolis, Minnesota
Reviewed 28 January 2016 via mobile

I've been to many places in Mexico over the years and, while our overall experience in Mazatlan was great, this is one of the worst budget hotels I've stayed at. Hands down. From the grounds to the "restaurant" service (minus one excellent waiter), to the very low quality massages with deceptive rates and duration (take other reviewer's advice and support...

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Helpful?
Thank Mpls_Traveler612
Alberto A, Director General at Park Royal Mazatlan, responded to this review

Dear Mpls_Traveler612 We appreciate you taking the time to inform us about your experience while at the hotel, we may utilize your comment as an opportunity to improve and offer an experience to "all" of our guests that is not only satisfactory but surpasses your expectations, it becomes very convenient and easier for our guests to inform us during their...

Dallas, Texas
Reviewed 21 January 2016

Crowne Plaza is conveniently located away from the hustle and bustle but still very accessible to all areas when a dinner off property is desired. My guest room (207) was large, comfortable, well appointed and very clean with a nice Jacuzzi and great view of the Pacific. Staff is experienced and attentive delivering services in a friendly and professional way....

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Helpful?
Thank Bill G
Alberto A, Director General at Park Royal Mazatlan, responded to this review

Dear Mr. Bill G. Thank you for your wonderful review. We are delighted that you chose to select us as your home away from home here in Mazatlan. We pride ourselves on delivering excellent service without it being intrusive and our entire family welcome every guest with joy! We are truly blessed with our stunning location, separated from downtown Mazatlan...

Reviewed 15 January 2016 via mobile

This hotel it's not a 3-4 or 5 * , it's bad, the rooms are so cold and ugly end hummed, in Internet appeared a 100 us rate, no pay more than 60 us. It's shame in so beautiful place. Sorry. The access to the rooms, the doors the keys are very bad and ugly. No my kind of hotel,...

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Helpful?
1Thank Mauricio Z
Alberto A, Director General at Park Royal Mazatlan, responded to this review

Dear Mauricio Z We are very sorry to hear that your perception of the property did not meet with your expectations, it would have been very helpful if you would have mentioned the things you did not like during your stay with our hotel Concierge in order to rectify and insure a convenient stay, but even now we do appreciate...

San Diego, California
Reviewed 13 January 2016

We recently were hotel guests at Crown Plaza it is without a doubt a spectacular oceanfront location. It is quiet and relaxing away from noise of the Golden Zone and main drag. I was told they have a new General Manager who previously was at Inn at Mazatlan for about 4 years. I did stay at Inn a few years...

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Helpful?
1Thank jackoh1
Alberto A, Director General at Park Royal Mazatlan, responded to this review

Dear Jackoh1 We do really appreciate the time taken in sharing such a detailed review of our property, the hotel is as you wisely appointed in a very privileged location of privacy and quietness that nowadays not too many hotels can have in Mazatlan, you can rest assure that we will pass your words on to the team that looked...

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Fitness Centre with Gym / Workout Room
  • Pool
  • Free Parking
  • Room Service
  • Restaurant
  • Beachfront
  • Bar/Lounge
  • Spa
About the property
  • Beachfront
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Fitness Centre with Gym / Workout Room
  • Pool
  • Restaurant
  • Bar/Lounge
  • Spa
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Air Conditioning
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Free Parking
  • Room Service
  • Concierge
  • Dry Cleaning
  • Meeting Rooms
  • Business Centre with Internet Access
  • Laundry Service
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Babysitting
Official Description (provided by the hotel)
All inclusive/European plan hotels and resorts located at Mexico, Argentina and Puerto Rico. ... more   less 

Additional Information about Park Royal Mazatlan

Address: Av. Sabalo Cerritos 3110 | Marina Mazatlán, Mazatlan 82100, Mexico
Region: Mexico > Pacific Coast > Sinaloa > Mazatlan
Price Range: RM303 - RM1,696 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — Park Royal Mazatlan 3.5*
Number of rooms: 90
Reservation Options:
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Also Known As:
Crowne Plaza Mazatlan Hotel Mazatlan
Hotel Style:
#12 Spa Hotel in Mazatlan
#24 On the Beach Hotel in Mazatlan
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Questions & Answers

Here's what travellers have asked, with answers from Park Royal Mazatlan staff and other travellers.
10 questions
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Questions? Get answers from Park Royal Mazatlan staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“They will change rooms if you are persistent.”
 of 5 bubbles pcnaturegirl, 10 Dec 2016 | Read review
“One morning they were fixing something in another room and it was noise. But the rest of the time it was OK.”
 of 5 bubbles AColon915, 28 May 2016 | Read review
“Good place to stay for an affordable price”
 of 5 bubbles hsabin, 22 May 2016 | Read review
“Choose the honeymoon suite (gobernador room)”
 of 5 bubbles Black_gr, 29 Jan 2016 | Read review
“All rooms are ocean view & elevators are silent so all rooms should be very similar.”
 of 5 bubbles BillG375, 21 Jan 2016 | Read review
5 of 5