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Hotel Playa Mazatlan

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Hotel Playa Mazatlan
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1,631 Reviews from our TripAdvisor Community

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Showing 710: English reviews
Washington
Reviewed 14 December 2016

The hotel is noisy, very noisy. Loud music and activities until the wee hours of the morning. I would not recommend it for business travelers. There is no WIFI access in rooms even though the hotel says it has it. The staff tries to keep the hotel grounds clean and welcoming but they are fighting a losing battle. I see...

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Helpful?
6Thank ASB_Germantown
Hotel_Playa_Mazatlan, Gerente at Hotel Playa Mazatlan, responded to this review

Dear valued guest (ASB_Germantown) We appreciate you taking the time to post your comments, we are sorry to hear that we did not meet your needs, please note that we bill ourselves as being a family oriented property, but do in fact offer around 19 rooming categories for you to find the option that best suits your needs. I would...

Reviewed 12 December 2016

I think the selection of a hotel is an individual choice, based upon what is important to you. But for us, the Playa Mazatlan is exactly what we want, and it meets or exceeds our needs. It is very reasonably priced, has comfortable rooms and beds, it is clean and tidy, and it is on the best part of the...

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Helpful?
3Thank Paul S
Hotel_Playa_Mazatlan, Gerente at Hotel Playa Mazatlan, responded to this review

Dear valued guest, (Paul S) We are thrilled to hear of your loyalty and very thankful that you would take the time to post your comments, please feel free to contact me personally if I can be of service in planning your next trip. Best wishes and safe travels, LT VIENT

Fairbanks, Alaska
Reviewed 6 December 2016

I spent five weeks at the Hotel Playa Mazatlan on my winter break from COLD Alaska. The rooms were large and clean. Maid Service was excellent. They had to move me after two weeks from my Garden View room due to previous reservations for the adjoining room and upgraded me to an Ocean View room. It was a pleasant surprise...

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Helpful?
1Thank Ute G
Hotel_Playa_Mazatlan, Gerente at Hotel Playa Mazatlan, responded to this review

Dear valued guest (Ute G) We are thrilled to hear of your experience and glad to hear that we will be hosting you again in the near future. Please feel free to contact us, we would love to point out a few things to do in and around the town as well as the hotel. Best wishes and safe travels,...

Oklahoma City
Reviewed 4 December 2016

First let me say that Mazatlan has done some things to improve it's image since the arrest of Guzman. The beaches are cleaner. The ocean water is cleaner (not truly blue, but no longer oily brown.) While there is still a lot of spray paint graffiti on buildings, is has been lessened somewhat. Now, the Playa Mazatlan is not the...

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Helpful?
6Thank Maz_friendtoo
Hotel_Playa_Mazatlan, Propietario at Hotel Playa Mazatlan, responded to this review

Dear valued guest, (Maz_friendtoo) We appreciate you taking the time to post your comments about Mazatlan, the Hotel and our surrounding areas. I am surprised to hear of your perception on a lack of service due to recent presidential elections; please note that this is not the case, yet I am more impacted by us not having the ability to...

Lamoille, NV
Reviewed 3 December 2016 via mobile

You'd have a hard time finding a more beautiful facility for the price. The hotel is large and exquisitely clean, well maintained, with one of the nicest beach fronts in town. Just beautiful. I'm giving it a four instead of a five because of the restaurants- food is pretty 'meh'. The hot tub is more of a lukewarm tub -...

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Helpful?
4Thank mountaingirl1961
Hotel_Playa_Mazatlan, Gerente at Hotel Playa Mazatlan, responded to this review

Dear valued guest (mountaingirl1961) We are thrilled to hear that we have earned your recommendation, I will point out some of your concerns to all interested parties in the hopes that we will continue to strive for excellence for all of our guests. Please feel free to contact me direct if I can be of service to you in planning...

Huntington Beach, California
Reviewed 30 November 2016

As of last January, my wife and I had been going there for about 16 years, and we always got the same room for at least the last 10 years. Not so in 2016! We will not be returning. We were not at all happy with the room we got, and tried to complain to management, but to no avail.

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Helpful?
1Thank cruisinggal71
Hotel_Playa_Mazatlan, Gerente at Hotel Playa Mazatlan, responded to this review

Dear valued guest (cruisinggal71) We appreciate you taking the time to post your comment, but I am a bit surprised by some of your statements, please note that the hotel does offer a Loyalty program to our repeat guest; one that I personally assist in the process of managing and maintaining. I would love to learn more about your comment...

North Pole, Alaska, United States
Reviewed 29 November 2016

Service is great. Staff is very helpful. Grounds are kept in excellent condition. Our family and friends have been visiting Mazatlán for four years in a row. We very much enjoy our stay at Hotel Playa. This year we are lucky enough to be able to share our time in Mazatlán with our three adult children. From the beach vendors...

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Helpful?
1Thank Dick R
Hotel_Playa_Mazatlan, Gerente at Hotel Playa Mazatlan, responded to this review

Dear valued guest We are thrilled to hear of your experience and even more so to hear that we hosted your entire family. I hope we have the opportunity to serve you again in the near future, please do not hesitate to contact us again. Best wishes and safe travels, LT VIENT

Seattle, Washington
Reviewed 26 November 2016

There is so much to love about Hotel Playa Mazatlan. The location cannot be beat! It is right on the beach and at the very best spot - in the busy shopping area, near the big grocery store and not far from El Centro. The restaurant is huge and open to the beach. Andl the staff are so helpful. The...

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Helpful?
1Thank pat555too
Hotel_Playa_Mazatlan, Gerente at Hotel Playa Mazatlan, responded to this review

Dear valued guest We greatly apprecciate all your kind comments and recomendations, It is our pleasure to be of service. Please let us know if we can be of any further service. LTVient

Vancouver, Canada
Reviewed 23 November 2016

I took my two young daughters to Hotel Playa 171/2 years ago and had a blast ! When I got remarried last year we went there for our honeymoon. My husband had never been to Mexico so I knew he had to experience Hotel Playa. It matched and exceeded our expectations. The staff were so accommodating and everything was just...

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Helpful?
1Thank btsyjhnstn
Hotel_Playa_Mazatlan, Gerente at Hotel Playa Mazatlan, responded to this review

Dear valued guest, (btsyjhnstn) I am thrilled to hear that we are able to meet and exceed your expectations, and that you honored us with the celebration of your honeymoon. I am glad that we will have the opportunity to continue to create unforgettable memories for you and yours. Please do not hesitate to contact me direct if I can...

Reviewed 23 November 2016 via mobile

Husband and I spent 1 week. Over-sized, partial ocean view on 4th floor had a large balcony with patio table and chairs to admire the beach. The grounds are impeccably maintained. It is clear management take pride in their resort. Staff are cleaning from sun-up to dusk and are at your service. English is sometimes limited, but that's part of...

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Helpful?
2Thank Teresa P
Hotel_Playa_Mazatlan, Gerente at Hotel Playa Mazatlan, responded to this review

Dear valued guest (Teresa P) We truly appreciate you taking the time to post your comments and feel honored that we will have the opportunity to serve you again in the future. I would love to point out some of the various restaurants and amenities available to you in the evenings as it seems you might have missed out on...

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Room Service
  • Free Parking
  • Fitness Centre with Gym / Workout Room
  • Beachfront
  • Restaurant
  • Bar/Lounge
  • Spa
GreenLeadersGold level
About the property
  • Beachfront
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Restaurant
  • Bar/Lounge
  • Spa
  • Hot Tub
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
  • Kitchenette
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Room Service
  • Free Parking
  • Business Centre with Internet Access
  • Children Activities (Kid / Family Friendly)
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Dry Cleaning
  • Babysitting

Additional Information about Hotel Playa Mazatlan

Address: Avenida Playa Gaviotas 202 | Zona Dorada, Mazatlan 82110, Mexico
Region: Mexico > Pacific Coast > Sinaloa > Mazatlan
Price Range: RM320 - RM645 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Hotel Playa Mazatlan 3*
Number of rooms: 404
Reservation Options:
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Also Known As:
Playa Hotel Mazatlan
Mazatlan Playa Hotel
Hotel Mazatlan Mexico Playa
Playa Mazatlan Hotel
Hotel Style:
#2 Business Hotel in Mazatlan
#3 On the Beach Hotel in Mazatlan
#3 Spa Hotel in Mazatlan
#5 Best Value Hotel in Mazatlan
#6 Family Hotel in Mazatlan
#6 Romantic Hotel in Mazatlan
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Questions & Answers

Here's what travellers have asked, with answers from Hotel Playa Mazatlan staff and other travellers.
80 questions
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Questions? Get answers from Hotel Playa Mazatlan staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Ocean view rooms are best, garden rooms economical. This is a family hotel. We loved the local flavor of the place.”
 of 5 bubbles johngG4881ED, 18 Jan 2017 | Read review
“We love the Deluxe Ocean View rooms where we can sit on the balcony overlooking the beach and the ocean.”
  • This is our view sitting on our balcony during the late afternoon.
  • Sitting on our balcony at sunrise.
  • View from our balcony
 of 5 bubbles mdmahar, 5 Jan 2017 | Read review
“Ocean view is best!”
 of 5 bubbles oliveronh, 30 Dec 2016 | Read review
“I like the top floor (4th), and spend the bit extra for an ocean view.”
 of 5 bubbles W8297OSpauls, 11 Dec 2016 | Read review
“Some rooms are quieter than others. State your preference when checking in.”
 of 5 bubbles 80uteg, 5 Dec 2016 | Read review
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