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Hotel Playa Mazatlan

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Hotel Playa Mazatlan
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1,593 Reviews from our TripAdvisor Community

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There are newer reviews for Hotel Playa Mazatlan
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Showing 696: English reviews
Hilton Head, South Carolina
Level Contributor
6 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed 4 weeks ago

Humberto the bartender on the beach is the best ever. A very quaint inexpensive hotel in the middle of everything in the golden zone. A lot of sightseeing and just plain relaxing to be be done here. We stayed here for 9 years and would recommend highly.

Helpful?
Thank darla2015
Hotel_Playa_Mazatlan, Gerente at Hotel Playa Mazatlan, responded to this review

Dear valued guest We greatly apprecciate all your kind comments and recomendations. We are always happy to be part of memorable vacationing experiences. Till next time LTVient More 

Howell
2 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed 4 weeks ago

We spent our honeymoon in Mazatlan and recently returned to celebrate our nearly 20 year wedding anniversary. We could not have been more satisified with having chosen Hotel Playa for our stay! We were beyond pleased with the ease of check-in/check-out. Customer service/entire staff were OUTSTANDING- very friendly & helpful- especially Jesus (the beach and Italian restaurant manager) and Victor... More 

Helpful?
1 Thank tabdbowen
Hotel_Playa_Mazatlan, Gerente at Hotel Playa Mazatlan, responded to this review

Dear valued guest We feel honored by everyone of your kind comments and rewarded with the public recognition, we are always happy to be of service and hope for a chance to be of service again in the future. Thanks a lot LTVient More 

Tucson, Arizona
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed 28 October 2016 via mobile

Terrible service we had four different waiters and none knew what we ordered 3of us got their meal after 2 hours the e 4th got the wrong meal and it took half an h ourto get the correct one. We will never go back to this place

Helpful?
1 Thank baarmour
Hotel_Playa_Mazatlan, Gerente at Hotel Playa Mazatlan, responded to this review

Dear valued guest We feel very sorry about the experience you share with us, as you can note in this forum, that is not a common comment, whatever the circumstances please accept our most sincere apologies. Greetings LTVient More 

Level Contributor
33 reviews
17 hotel reviews
common_n_hotel_reviews_1bd8 23 helpful votes
Reviewed 25 October 2016 via mobile

We came here for the day passes as described on their website ($33 per person for use of the pools, beach, and restaurant). I was traveling with a party of six people and arrived around 9 am on Thursday October 20. The front desk lady seemed to know nothing about day passes and when I showed her a print-out of... More 

Helpful?
1 Thank andykiley
Hotel_Playa_Mazatlan, Gerente at Hotel Playa Mazatlan, responded to this review

Dear valued guest (andykiley) We appreciate you taking the time to post your comments; please note that we do offer "Day passes" as listed on our website, but by reading further you will note that these are offered at hotel discretion; this due to a large influx of hotel guests and limited availability to non-hotel guests. For which reason a... More 

Seattle, Washington
Level Contributor
4 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed 24 October 2016

First-off, my reservation I made online thru Expedia could not be found when I checked in around 7pm, by front desk clerk: Fabiola who clearly was either having a super crappy night or just didn't like me. I actually watched her ROLL her eyes at me when I told her my reservation was for 1 night only. I am a... More 

Helpful?
1 Thank ruke22016
Hotel_Playa_Mazatlan, Gerente at Hotel Playa Mazatlan, responded to this review

Dear valued guest (ruke22016) I appreciate you taking the time to post your comment, and allow us to learn more about your experience. Please note that it is not the norm, nor is it the standard by which we would hope all of our guests are being received upon arrival. I will be reviewing the comments with our leadership and... More 

Camano Island, Washington
Level Contributor
6 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
Reviewed 12 October 2016

I love this hotel. We just returned from 10 days at Hotel Playa. It is located on the best beach in Mazatlan that is perfect for ocean swimming. We stayed in the Villa Hermosa room which has a 180 degree ocean view where we watched dolphins from our balcony frolicking in the water offshore. The staff at Hotel Playa is... More 

Helpful?
Thank Camano2014
Hotel_Playa_Mazatlan, Gerente at Hotel Playa Mazatlan, responded to this review

Dear valued guest, (Camano2014) We are thrilled to hear of your experience and touched by your continued loyalty. Thank you for taking the time to recognize part of our team by name, I am sure they will be excited to hear that they made an impact to your vacation that was memorable. We will look forward to hosting your vacations... More 

Seattle
Level Contributor
3 reviews
3 hotel reviews
Reviewed 11 October 2016

The room was large, clean and had a perfect ocean view. From the hotel I made daily beach walks; frequently took the longer day walks all the way to the Centro Mercado and Cathedral; a long walk but much of it along the beach. Every day I would take time to relax in the beach side restaurant with its beautiful... More 

Helpful?
Thank Y6669WGjamesg
Hotel_Playa_Mazatlan, Gerente at Hotel Playa Mazatlan, responded to this review

Dear valued guest (Y6669WGjamesg) We are thrilled to hear of your experience, and very much appreciate your comments, I hope we have the opportunity to serve you and yours again soon. Please feel free to contact us again when you are ready to visit us. Best wishes and safe travels, LT VIENT More 

1 review
Reviewed 8 October 2016 via mobile

We have been here many times but have not been able to go in the last few years due to my health. I am feeling great now and we are planning a visit in March 2017. So looking forward to our stay as we love the beach, vendors, food and Mexican culture. Gracias, Hotel Playa Mazatlan PS: If you want... More 

Helpful?
Thank Sassyjana
Hotel_Playa_Mazatlan, Gerente at Hotel Playa Mazatlan, responded to this review

Dear vlaued guest, We are thrilled to hear that we will be receiving you again at the hotel soon, please feel free to contact me direct if I can be of service to you. Best wishes and safe travels, LT VIENT More 

Camano Island, Washington
Level Contributor
21 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
Reviewed 8 October 2016

Couldn't wait to get back to our home to review this property. We have been utterly spoiled by the staff here for the past week or so. Especially by our long term friend Humberto and by Jesus in the Italian restaurant on the property and by Martin, Capitan of the beach waiters. Our room, Isla Venado, is beautiful and has... More 

Helpful?
Thank Doug A
Hotel_Playa_Mazatlan, Gerente at Hotel Playa Mazatlan, responded to this review

Dear valued guest, (Doug A) We are thrilled to hear of your experience, and very happy that you have enjoyed our new additions to the hotel, we will continue to strive for excellence and a new experience for you to enjoy every year. Thank you for your continued loyalty and taking the time to post your comments. Please feel free... More 

San Diego, California
Level Contributor
28 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
Reviewed 6 October 2016

We have been staying at Hotel Playa Mazatlan for several decades. Wonderful and super clean hotel. It sits right on the beach. Can't get any better than that! Food and entertainment are good and fun. The hotel has beautifully updated rooms not normally offered through discount travel sites. Check them out online through the hotel site. Go, stay and relax... More 

Helpful?
Thank happytraveler177
Hotel_Playa_Mazatlan, Gerente at Hotel Playa Mazatlan, responded to this review

Dear valued guest (happyteraveler177) Thank you for taking the time to post your comments, and invite people to come visit, we are touched by your support, and particularly by your continued travel loyalty. Please do not hesitate to contact me direct if I can be of personalized service. Best wishes and safe travels, LT VIENT More 

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Room Service
  • Free Parking
  • Fitness Centre with Gym / Workout Room
  • Beachfront
  • Restaurant
  • Bar/Lounge
  • Spa
GreenLeadersGold level
About the property
  • Beachfront
  • Wheelchair Access
Things to do
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Restaurant
  • Bar/Lounge
  • Spa
  • Hot Tub
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
  • Kitchenette
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Room Service
  • Free Parking
  • Business Centre with Internet Access
  • Children Activities (Kid / Family Friendly)
  • Airport Transportation
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Babysitting

Additional Information about Hotel Playa Mazatlan

Address: Avenida Playa Gaviotas 202 | Zona Dorada, Mazatlan 82110, Mexico
Region: Mexico > Pacific Coast > Sinaloa > Mazatlan
Price Range: RM320 - RM698 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Hotel Playa Mazatlan 3*
Number of rooms: 404
Reservation Options:
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Also Known As:
Playa Hotel Mazatlan
Mazatlan Playa Hotel
Hotel Mazatlan Mexico Playa
Playa Mazatlan Hotel
Hotel Style:
#2 Business Hotel in Mazatlan
#3 Spa Hotel in Mazatlan
#3 On the Beach Hotel in Mazatlan
#5 Best Value Hotel in Mazatlan
#6 Romantic Hotel in Mazatlan
#6 Family Hotel in Mazatlan
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Questions & Answers

Here's what travellers have asked, with answers from Hotel Playa Mazatlan staff and other travellers.
71 questions
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Questions? Get answers from Hotel Playa Mazatlan staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“I don't think there is a quiet room anywhere but they all have something special about them - overlooking the beach, by the kid's pool, Etc.”
 of 5 bubbles pat555too, 26 Nov 2016 | Read review
“North tower is quieter. Ocean view is great. Get an upgraded room.”
 of 5 bubbles izzydito, 6 Nov 2016 | Read review
“Rooms on North side quieter”
 of 5 bubbles geraldk263, 2 Nov 2016 | Read review
“The boutique rooms are worth every penny.”
 of 5 bubbles gtcoupe65, 7 Oct 2016 | Read review
“Corner rooms, ocean views are larger.”
 of 5 bubbles happytraveler177, 6 Oct 2016 | Read review
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