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Hotel Playa Mazatlan

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Hotel Playa Mazatlan
Hotel Playa Mazatlan
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1,711 Reviews from our TripAdvisor Community

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Showing 763: English reviews
calif
Reviewed 22 November 2013

First the good. Great location. It is right on the beach; and they have a large expanse of beach - perhaps one of the largest in the bay. The beach is clean, the water warm, their beach side seating is great with plenty of shade. Service has been great. The staff goes the extra mile and is pleasant. The hotel...

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3Thank tcombs
Hotel_Playa_Mazatlan, Gerente at Hotel Playa Mazatlan, responded to this review

Dear valued guest, I am writting in response, to your comments and critiques about your recent stay here at the Playa Mazatlán Beach Hotel. I am very thankfull for your kind comments about our location, staff and service; please note that we take great pride in making every guest feel well atended and satisfied. In regards to your notes about...

Reviewed 19 November 2013

The last time I was in Mazatlan was about sixteen years ago. Back then one can still see the beach from the street. Not so today. High rise hotels and stores cover up the view. I'm writing this review on my last night on a four night stay at Hotel Play Mazatlan. I am underwhelmed which is another way of...

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4Thank PilgrimsRegress
Hotel_Playa_Mazatlan, Gerente at Hotel Playa Mazatlan, responded to this review

Dear valued guest, I am writting to thank you for taking the time to post a review of your stay with us. I am saddened to hear some of your opinions yet they inspire me to continue to strive for success and perfection, as our motto is to “always keep moving forward” I am sruprised to hear that you did...

Reviewed 18 November 2013

My wife and I stayed a week in November and for the most part enjoyed our stay. I think the week we stayed must have been on a Mexican school holiday because it was full of party teens yelling and running up and down the halls one night. The resort must of stepped up security after that cause all was...

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2Thank Buckwheat999
Hotel_Playa_Mazatlan, Gerente at Hotel Playa Mazatlan, responded to this review

Dear valued guest, We appreciate you taking the time to offer us your review; I would like to point out that the issue with the noise was due to a group that unexpectedly ended up being a college tour, that will not be allowed back into the hotel, and was quickly moved as you were able to see during the...

Reviewed 16 November 2013

I had a complicated booking to complete and had to ask for help from the reservation staff at Hotel Playa Mazatlan. I was lucky enough to speak with Rosa who was extremely helpful. She was very patient with me and insured we got the booking correct and that every thing would be in order. She also gave me some excellent...

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Helpful?
Thank Dailycoast
Hotel_Playa_Mazatlan, Gerente at Hotel Playa Mazatlan, responded to this review

Dear valued guest, We sincerely appreciate your positive comments about Rosa, I am sure that she will be thrilled to know that she received recognition on such a public forum. We are glad to hear that the service standards are being met and exceeded in such a way as to make an impact on the points of view that our...

Danville, California
Reviewed 30 October 2013

Stayed one night at Hotel Playa Mazatlan at the end of a week long visit to the city. We enjoyed the place, but it was mostly motel-level on a grand scale. Beds weren't so great - platforms built into the walls with an okay full size mattress. Room needed to be aired out when we got there, but quickly was...

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1Thank TimB_CA
Hotel_Playa_Mazatlan, Gerente at Hotel Playa Mazatlan, responded to this review

Dear valued guest, We appreciate you taking the time to write your comments, and we feel concerned about your overall rating of the property, we hope that you give us a chance to show you some of the variety of rooms that we have to offer, as well as a chance to visit during a different time of the year...

Overton, England
Reviewed 30 October 2013

We spent two nights here for a rest during our motorcycle tour. Our rooms 351 and 355 overlooked the beach, Pacific Ocean, islands and town. Pretty good! Big, spacious, clean rooms, good shower, good breakfasts, free parking, great beach, lovely warm ocean (certainly not the English Channel in October!), shoals of sardines, pelicans and frigate birds skimming and soaring by....

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Thank themotorcycleman
Hotel_Playa_Mazatlan, Gerente at Hotel Playa Mazatlan, responded to this review

Dear valued guest, We appreciate you taking the time to give such a poetic description of your visit to our hotel and coastline, I hope that the memories we significant enough to gain your repeat business. Perhaps if you come during a different time of the year you will be able to see some of the variety of travelers that...

Tempe, Arizona
Reviewed 17 October 2013

To the extraordinary staff at the Hotel Playa Mazatlan-- from the beach service to the multitude of restaurants and clubs; the staff is well-spoken, tactful, and always smiling! You are all first class, five star service- beyond a shadow of a doubt! There was not a detail that was overlooked or missed and you made my stay one of the...

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6Thank brettiverse
Hotel_Playa_Mazatlan, Gerente at Hotel Playa Mazatlan, responded to this review

Dear valued guest, We deeply appreciate your insight and comments on our property, it was a pleasure having you and your friends visit, we will look forward to having another opportunity to build on your happy memories of both our resort and Mazatlan as a city. Please do not hesitate to contact me direct if I can be of service...

Reviewed 14 October 2013 via mobile

No Ice Makers, No Fridge In The ROom. Had To Ask For Wash Clothes Every Day. No English Channels On Tv, Even Though The Tv GuiDe Said They Did. Pay A Little More And Go Some Place Nicer. Everything Was Old And Not Cheap Either..

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1Thank csaindon
Hotel_Playa_Mazatlan, Gerente at Hotel Playa Mazatlan, responded to this review

Dear valued guest, I am writing in response to your comments about our property in the hopes of correcting what seems to be a miss-perception. - No ice makers – We do not have ice makes in the room, yet there are many icemakers in and around our kitchen, that we are happy to make readily available to our guests....

Atchison, Kansas
Reviewed 11 October 2013

This is the second time we have stayed at this hotel. It is clean and comfortable. We had a view of the ocean from our room/balcony and it was postcard perfect. We feel safe here and the staff was more than accomodating. Most spoke English and if not they found someone who could communicate with me. The beach is very...

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2Thank irishtravelers6812
Hotel_Playa_Mazatlan, Gerente at Hotel Playa Mazatlan, responded to this review

Dear valued guest, We look forward to your up and coming visit, and I am sure that you will find that the SPA services is a treat you don’t want to miss. Thank you for taking the time to comment on our property and rate us in a positive matter, it is always a pleasure to hear from our returning...

Sterling Heights
Reviewed 12 September 2013

My wife and I have stayed here twice. Once for one night and the last time for a week. Both times we were happy with our room and the view. First view was a small pool and the last time we had a scenic view of the ocean and beach. We were there in the summer and it is plenty...

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Helpful?
5Thank James M
Hotel_Playa_Mazatlan, Gerente at Hotel Playa Mazatlan, responded to this review

Dear valued guest, We are excited to hear that we have had the opportunity to be of service to you and yours on more than one occasion now, we hope that we can continue to be of service to you, and that we may count on you as one more of our loyal and returning guest. Please feel free to...

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Amenities

Highlights
  • Pool
  • Room Service
  • Free Parking
  • Fitness Centre with Gym / Workout Room
  • Beachfront
  • Restaurant
  • Bar/Lounge
  • Spa
  • Free High Speed Internet ( WiFi )
GreenLeadersGold level
About the property
  • Beachfront
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Restaurant
  • Bar/Lounge
  • Spa
  • Hot Tub
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Room Service
  • Free Parking
  • Business Centre with Internet Access
  • Children Activities (Kid / Family Friendly)
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Babysitting

Additional Information about Hotel Playa Mazatlan

Address: Avenida Playa Gaviotas 202 | Zona Dorada, Mazatlan 82110, Mexico
Region: Mexico > Pacific Coast > Sinaloa > Mazatlan
Price Range: RM383 - RM1,127 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Hotel Playa Mazatlan 3*
Number of rooms: 404
Reservation Options:
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Also Known As:
Playa Hotel Mazatlan
Mazatlan Playa Hotel
Hotel Mazatlan Mexico Playa
Playa Mazatlan Hotel
Hotel Style:
#2 Business Hotel in Mazatlan
#4 Spa Hotel in Mazatlan
#4 On the Beach Hotel in Mazatlan
#6 Romantic Hotel in Mazatlan
#6 Family Hotel in Mazatlan
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Questions & Answers

Here's what travellers have asked, with answers from Hotel Playa Mazatlan staff and other travellers.
96 questions
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Questions? Get answers from Hotel Playa Mazatlan staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“No-smoking room with a view of the ocean”
nan502101, 25 Apr 2017 | Read review
“Double check that the hotel is going to provide the same room that the online description is advertising”
Charming41, 22 Apr 2017 | Read review
“Go to El Ranchero green resort.”
Gabby615, 8 Apr 2017 | Read review
“Ocean View and away from the buffet - night club area.”
4GaryR, 5 Apr 2017 | Read review
“Heard beach view was noisy but don,t know”
suekennington, 31 Mar 2017 | Read review
5 of 5