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Hotel Playa Mazatlan

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Hotel Playa Mazatlan
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1,708 Reviews from our TripAdvisor Community

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Showing 761: English reviews
Reviewed 7 July 2013

We had a great stay. The only thing that would improve was if we could get ice in room. The staff was super. Beaches very clean. We were at a friend's wedding and everything was beautiful. We would really love to return again.

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Helpful?
2Thank Edextr
Hotel_Playa_Mazatlan, Gerente at Hotel Playa Mazatlan, responded to this review

Dear valued guest (edextr) We appreciate you taking the time to write a posting about your experience here at the hotel as well as you taking the time to travel to come and visit us. I will review the questions about the ice in the hopes of obtaining continued improvements. Please feel free to contact me direct if I can...

Tucson, Arizona
Reviewed 5 July 2013

As a frequent guest of the Hotel Playa Mazatlan I arrived with already high expectations, these were quickly exceeded and as I had one of the best weeks of my life! As a travel proffesional I have stayed at other resorts in Mazatlan but always return to the Hotel Playa Mazatlan and I have decided to make this wonderful resort...

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2Thank parexcursion
Hotel_Playa_Mazatlan, Gerente at Hotel Playa Mazatlan, responded to this review

Dear valued guest (Parexcursion) I am writing in response to your most valuable post “Simply the best Hotel Anywhere “I am thrilled to hear that after 20 years of travel, you are still enthralled by our facilities, amenities, staff and location. It is always a pleasure to hear that we are able to make an impact n our guests. I...

Bellingham, Washington
Reviewed 1 July 2013

We spent nearly a week at Playa Mazatlan. The room was great, overlooking the beach with a deck. The view and surf were totally beautiful and relaxing. There were four pools (and a hot tub) which were well used. On the beach were palm leaf covered areas to get out of the sun. The ocean was very comfortable and fun....

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2Thank Ka H
Hotel_Playa_Mazatlan, Gerente at Hotel Playa Mazatlan, responded to this review

Dear valued guest (Ka H) We truly appreciate you taking the time to post such a positive comment about our resort, destination and amenities, we are glad to hear that you enjoyed your stay and we will look forward to having the opportunity of being of service to you in the near future, please do not hesitate to contact me...

Atascadero, California
Reviewed 27 June 2013

After reading hundreds of reviews, I felt Hotel Playa would be the best resort for my 6 yr. old grandson & myself. I made the PERFECT choice!! We visted in May and have already reserved for November; just can't stay away! I can't say enough good about this hotel; the staff were friendly (thank you Rodolfo & Concierge Elizabeth for...

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1Thank imissMaz
Hotel_Playa_Mazatlan, Gerente at Hotel Playa Mazatlan, responded to this review

Dear valued guest (imissMaz) Let me begin by saying that I love your screen name, and second that by thanking you for taking the time to post such a wonderful comment. I am excited to hear that we have one the opportunity to have you visit us again and continue to create unforgettable experiences for you and your family, my...

London, United Kingdom
Reviewed 22 June 2013

attended family wedding and made a holiday of the opportunity . wedding arranged superbly with the help of the owners personal attention. friendly staff, resonable facilities, right on a great beach. bars serve good quality drinks on all inclusive, food was standard but very very good in two themed restaurants, mexican and italian, we ate there as often as we...

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1Thank crustycruse
Hotel_Playa_Mazatlan, Gerente at Hotel Playa Mazatlan, responded to this review

Dear valued guest (crustycruse) We truly appreciate you taking the time to post such a positive comment about our facilities and service, I am in awe that you would have traveled so far, but it was to be expected for Katie and Sean. It was great fun getting to meet you and the rest of the family and friends; we...

Fort Worth, Texas
Reviewed 12 June 2013

We just stayed there recently for a friend's wedding and enjoyed everything about it! The rooms were nice, staff was friendly.....and thoroughly enjoyed our massages as well! Would like to thank the staff for all they did for our friends...to make it a gorgeous wedding! Hope to make it back down there one day!

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Thank KLambert13
Hotel_Playa_Mazatlan, Gerente at Hotel Playa Mazatlan, responded to this review

Dear valued guest (KLambert13) Thank you for your kind words about our property, staff and the experience we were able to create. We hope you will come down and visit again soon, please feel free to contact me direct if I can be of service to you. Best wishes and safe travels, Lance T. Vient, BSM/MKT General Operations Manager Hotel...

Wimberley, Texas
Reviewed 10 June 2013

I can't say enough good things about our experience at the Hotel Playa Mazatlan, the site of our daughter's wedding on June 1st. Everything was truly superb! The hotel and its grounds were gorgeous--and immaculate!--and its location in the Golden Zone couldn't have been more appealing for those of us who love to shop. The management's and staff's attention given...

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Thank SKS248
Hotel_Playa_Mazatlan, Gerente at Hotel Playa Mazatlan, responded to this review

Dear valued guest (SKS248) It was both a great honor and a privilege to have all of you down here, and for Katie to trust in us to accomplish such a memorable date. I truly appreciate your kind words about me, our staff and the facilities of the hotel, I will let everyone know of your comments, and we will...

Reviewed 9 June 2013

It was one of the best vacations to date! The location, accommodations and staff were excellent. I would recommend it to anyone or group traveling to Mazatlan. The environment was absolutely perfect for the wedding I traveled there for. Lance and his staff were able to meet every request we had with no questions asked.

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Thank kld1010
Hotel_Playa_Mazatlan, Gerente at Hotel Playa Mazatlan, responded to this review

Dear valued guest (kid1010) I would like to thank you for your kind words about our staff, accommodations and service. I am so pleased to hear that we were able to meet the expectations set forth by the Cruse – Schliessman wedding group. We will look forward to perhaps hosting either another destination wedding for you guys, or even just...

Reviewed 9 June 2013

The Hotel Playa staff and management were incredible. They anticipated and fulfilled all of our needs and expectations. Clean property, wonderful service, and a smiling face everywhere! The beach location and the proximity to all the other shops and restaurants in the "Golden Zone" were perfect...walking distance to everything! I can't wait to return!

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Thank Fedoraman
Hotel_Playa_Mazatlan, Gerente at Hotel Playa Mazatlan, responded to this review

Dear valued guest (Fedoraman) We can’t wait to have you back! I am glad to hear that everything met or exceeded expectations, please don’t hesitate to contact me direct if I can be of personal service. Best wishes and safe travels, Lance T. Vient, BSM/MKT General Operations Manager Hotel Playa Mazatlan ltvient@hotelplayamazatlan.com

San Antonio, Texas
Reviewed 9 June 2013

I just got married at the hotel. Everything was absolutely perfect. The staff was wonderful and willing to accommodate with no fuss. There were many people there and the staff was there to help with anything without hesitation. The rooms were great and all with great views. Te water was always hot and pressure incredible! There were so many different...

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Thank Kschliess
Hotel_Playa_Mazatlan, Gerente at Hotel Playa Mazatlan, responded to this review

Dear valued guest (Kschliess) Hi Katie, it was an honor to have the opportunity to be a part of this occasion with you and your family. I can only hope that we truly met your expectations. We will look forward to having you come back son, and maybe this time get to hang out and see the sites together more....

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Amenities

Highlights
  • Pool
  • Room Service
  • Free Parking
  • Fitness Centre with Gym / Workout Room
  • Beachfront
  • Restaurant
  • Bar/Lounge
  • Spa
  • Free High Speed Internet ( WiFi )
GreenLeadersGold level
About the property
  • Beachfront
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Restaurant
  • Bar/Lounge
  • Spa
  • Hot Tub
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Room Service
  • Free Parking
  • Business Centre with Internet Access
  • Children Activities (Kid / Family Friendly)
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Babysitting

Additional Information about Hotel Playa Mazatlan

Address: Avenida Playa Gaviotas 202 | Zona Dorada, Mazatlan 82110, Mexico
Region: Mexico > Pacific Coast > Sinaloa > Mazatlan
Price Range: RM387 - RM1,148 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Hotel Playa Mazatlan 3*
Number of rooms: 404
Reservation Options:
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Also Known As:
Playa Hotel Mazatlan
Mazatlan Playa Hotel
Hotel Mazatlan Mexico Playa
Playa Mazatlan Hotel
Hotel Style:
#2 Business Hotel in Mazatlan
#4 On the Beach Hotel in Mazatlan
#4 Spa Hotel in Mazatlan
#6 Romantic Hotel in Mazatlan
#6 Family Hotel in Mazatlan
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Questions & Answers

Here's what travellers have asked, with answers from Hotel Playa Mazatlan staff and other travellers.
96 questions
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Questions? Get answers from Hotel Playa Mazatlan staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Double check that the hotel is going to provide the same room that the online description is advertising”
Charming41, 22 Apr 2017 | Read review
“Go to El Ranchero green resort.”
Gabby615, 8 Apr 2017 | Read review
“Ocean View and away from the buffet - night club area.”
4GaryR, 5 Apr 2017 | Read review
“Heard beach view was noisy but don,t know”
suekennington, 31 Mar 2017 | Read review
“Ask them about the new rooms that got renovated.”
MarioB961, 29 Mar 2017 | Read review
5 of 5