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Hotel Playa Mazatlan

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Hotel Playa Mazatlan
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1,632 Reviews from our TripAdvisor Community

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Showing 710: English reviews
Edmonton, Canada
Reviewed 24 October 2012

Spent a relaxing week in Mazatlan at the Hotel Playa Mazatlan. The hotel is clean and has great service and staff. Rooms are clean with ocean view, garden and pool view. All spectacular! Restaurant on site with great food and service. In the heart of the Golden Zone with amenities very close to the hotel. Within walking distance to many...

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Helpful?
2Thank Lorne R
Hotel_Playa_Mazatlan, Gerente at Hotel Playa Mazatlan, responded to this review

Dear valued guest (Lorne R) I would like to personally thank you for taking the time to write such a positive comment about our facilities, amenities and staff. We will look forward to having the opportunity of being of service to you in the near future. Best Wishes. Sincerely, Lance T. Vient, BSM/MKT General Operations Manager Hotel Playa Mazatlan ltvient@hotelplayamazatlan.com...

Foster City, California
Reviewed 10 October 2012

Our Rotary Club has gone to Mazatlan Mexico for over 12 years on Humanitarian Trips and we always stay at the Playa. What wonderful people! The rooms are charming, the food very good and the beach service fine. We love coming back to the hotel after a hard day of work and sitting on the beach enjoying cocktails and fellowship....

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Helpful?
2Thank Martha B
Hotel_Playa_Mazatlan, Gerente at Hotel Playa Mazatlan, responded to this review

Dear valued guest (Martha B) We would like to thank you for your continued loyalty and fine comments, not only do we strive to make you feel like part of the family, we hope that all these years you know that you “are” part of the family. We look forward to one more year of great adventures, stories and unforgettable...

Northern California
Reviewed 24 September 2012

I have vacationed in Mexico many times, but there was always the stress of how to get from A to B, where to find food and groceries, concerned for your safety, security and cleanliness of the accommodations. This was my first "all inclusive" vacation experience. It was also my first time traveling with kids. Frequent flights to and from Mazatlan....

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Helpful?
2Thank Lia S
Hotel_Playa_Mazatlan, Gerente at Hotel Playa Mazatlan, responded to this review

Dear valued guest (Lia S) I would like to personally thank you for such a gracious comment about our property and your home in Mazatlan. I am glad to hear that you had the opportunity to partake in our activities and ambience while at the same time finding the opportunity to relax. I hope to have you on premises again...

Monterey, California
Reviewed 12 September 2012

We just spent 2 fabulous weeks in Mazatlan with our family. The hotel is clean, friendly, great food, safe. This hidden gem has all the ammenities of the larger resorts but all the charm of a fourth generation family owned hotel. We had the pleasure of meeting 3 genations of the family that work there everyday. The food is excellent...

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Helpful?
3Thank Jane C
Hotel_Playa_Mazatlan, Gerente at Hotel Playa Mazatlan, responded to this review

Dear guest (Jane C) I can't begin to thank you for such a wonderful show of trust and loyalty to this "your home away from home". I am happy to hear that we will have the chance to see you next year. Please don't hesitate to contact me directly if I can help in making the arrangements for your arrival....

Tucson, Arizona
Reviewed 29 July 2012

Love, love, love this beach hotel and have stayed there multiple times and can't wait to return. This grand hotel has never slipped a notch, but continues to improve with every stay. This is the perfect beach experience with awesome waves, white sand and abundant sunshine. Our rooms were beautiful, well appointed and we never left the hotel. Everything we...

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Helpful?
3Thank Nancy S
Hotel_Playa_Mazatlan, Gerente at Hotel Playa Mazatlan, responded to this review

Dear valued guest (Nancy027) I can't think of the right words to encompass how thankful we are to have your continued loyalty in business and the opportunity to serve multiple generations of your family members. It is always a pleasure to read about our small success stories, as you know service and customer satisfaction are at the forefront of our...

Fountain Valley, California
Reviewed 13 July 2012

Hotel Playa Mazatlan was one of the best hotels I have ever stayed in! The view out from our room was amazing. The beach was great and perfect for kids to swim. You can experience the culture of Mazatlan by just sitting on the beach and viewing the stuff that the locals are trying to sell. Henry the Hat man...

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Helpful?
1Thank Tyler B
Hotel_Playa_Mazatlan, Gerente at Hotel Playa Mazatlan, responded to this review

Dear valued guest (Tyler B) Let me begin for thanking you for bringing your family to this our port (Mazatlan) and furthermore for selecting the Playa Mazatlan amongst so many grand hotels in the destination. It is always great to hear that we were able to make an impact on the travel memories of a family as our goal is...

Winchester, United Kingdom
Reviewed 8 July 2012

Well talking about the whole week stay experience it was good overall, but it had a terrible start (All inclusive plan started on Jul 1st) , the food quality on the buffets was very poor on the first two days, to get a cold drink we needed to be nearby to the restaurant because the waiters were very slow to...

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Helpful?
4Thank Farbeyond
Management response:

Dear valued guest (Farbeyond) I am amazed to hear that you traveled from such a long distance to come and visit us; I am also extremely thankful for your honesty and direction on areas of opportunity that the Hotel has in improving our All inclusive plan. As you mention we are 60 years into the Hotel Service Industry and only...

El Paso, Texas, United States
Reviewed 7 July 2012

This was our first family vacation to Hotel Playa, we all keep talking about how friendly everybody was. The activities team was awesome, always keeping us entertain with family friendly activities, from beach volleyball to bingo. The hotel is conveniently located near restaurants, shops, and clubs/bars. There is easy access to the pools and beach. Over all we had an...

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Helpful?
1Thank Cynthia C
Management response:

Dear valued guest (Cynthia C.) I am writing in response to the comment you submitted about our hotel after your recent stay; I would like to personally thank you for taking the time to post such a positive comment while at the same time presenting loyalty to our city and primarily our Hotel. We feel proud to have had the...

Anaheim, California
Reviewed 21 June 2012

This was my second time in the Hotel Playa and we are now going to make this an annual event. The hotel is clean with a friendly and attentive staff. We spent a lot of time on the beach under one of the many shade pavilions on the beach enjoying the ocean and people watching. There were security guards watching...

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Helpful?
4Thank NjD0607
Management response:

Dear Guest (NjD0607) I would like to begin by thanking you for taking the time to write such a positive post about our property, staff and service; as a member of the family of owners and management staff I am flattered to hear that you are now a loyal guest of our Hotel and our port. Mazatlan is a beautiful...

Stockholm, Sweden
Reviewed 8 June 2012

I don't remember other hotel with so many smiley faces on their personal. This and their helpful attitude definitively made my stay more pleasant. Hotel is located near lots of restaurants and its beach is great. Facilities are in good shape and it looks like administration tries to keep improving them.

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Helpful?
1Thank hecktorzr
Hotel_Playa_Mazatlan, Gerente at Hotel Playa Mazatlan, responded to this review

Dear valued guest (Hector Z) We would like to pesonally thank you for taking the time to make such a wonderful comment about your stay, our staff, property and management team. It is always great to hear that the efforts are noticed and helping us to create memoprable experiences to our guests. We would love to have the opportunity to...

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Room Service
  • Free Parking
  • Fitness Centre with Gym / Workout Room
  • Beachfront
  • Restaurant
  • Bar/Lounge
  • Spa
GreenLeadersGold level
About the property
  • Beachfront
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Restaurant
  • Bar/Lounge
  • Spa
  • Hot Tub
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
  • Kitchenette
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Room Service
  • Free Parking
  • Business Centre with Internet Access
  • Children Activities (Kid / Family Friendly)
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Dry Cleaning
  • Babysitting

Additional Information about Hotel Playa Mazatlan

Address: Avenida Playa Gaviotas 202 | Zona Dorada, Mazatlan 82110, Mexico
Region: Mexico > Pacific Coast > Sinaloa > Mazatlan
Price Range: RM320 - RM645 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Hotel Playa Mazatlan 3*
Number of rooms: 404
Reservation Options:
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Also Known As:
Playa Hotel Mazatlan
Mazatlan Playa Hotel
Hotel Mazatlan Mexico Playa
Playa Mazatlan Hotel
Hotel Style:
#2 Business Hotel in Mazatlan
#3 Spa Hotel in Mazatlan
#3 On the Beach Hotel in Mazatlan
#5 Best Value Hotel in Mazatlan
#6 Romantic Hotel in Mazatlan
#6 Family Hotel in Mazatlan
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Questions & Answers

Here's what travellers have asked, with answers from Hotel Playa Mazatlan staff and other travellers.
80 questions
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Questions? Get answers from Hotel Playa Mazatlan staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Ocean view rooms are best, garden rooms economical. This is a family hotel. We loved the local flavor of the place.”
 of 5 bubbles johngG4881ED, 18 Jan 2017 | Read review
“We love the Deluxe Ocean View rooms where we can sit on the balcony overlooking the beach and the ocean.”
  • This is our view sitting on our balcony during the late afternoon.
  • Sitting on our balcony at sunrise.
  • View from our balcony
 of 5 bubbles mdmahar, 5 Jan 2017 | Read review
“Ocean view is best!”
 of 5 bubbles oliveronh, 30 Dec 2016 | Read review
“I like the top floor (4th), and spend the bit extra for an ocean view.”
 of 5 bubbles W8297OSpauls, 11 Dec 2016 | Read review
“Some rooms are quieter than others. State your preference when checking in.”
 of 5 bubbles 80uteg, 5 Dec 2016 | Read review
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