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Hotel Playa Mazatlan

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Hotel Playa Mazatlan
Hotel Playa Mazatlan
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1,713 Reviews from our TripAdvisor Community

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Showing 763: English reviews
mexico
Reviewed 4 March 2013

this is more than the tenth time we have stayed here, it won't be the last, but there needs to be attention paid to some details: the margaritas, and a few employees. we just love the location, the grounds, the buildings, pools, beach, and most of all the breakfast buffet outside by the ocean in the morning.we were not disappointed...

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Thank almo52
Hotel_Playa_Mazatlan, Gerente at Hotel Playa Mazatlan, responded to this review

Dear valued guest (almo52) I am writing in the hopes of letting you know the importance that we place on all of our guest comments, and the tremendous value that we see in clear and blunt opinions, especially those coming from our valued repeat guests, as we know that they are always well intended and based on previous experience with...

Oshkosh, WI
Reviewed 3 March 2013

We just got back from Mazatlan. Very cold there this year. Maybe a high of 78 during the day and about 40 at night. The heated pool was great during the day. The first night they put us in room 129 and against our better judgement we stayed there. The music from Joe's Oyster Bar was blasting until 4:58 A.M....

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Thank CheeseheadsII
Hotel_Playa_Mazatlan, Gerente at Hotel Playa Mazatlan, responded to this review

Dear valued guest (CheeseheadsII) I am glad to hear that you enjoyed your last stay with us and that we were able to accommodate your room change when requested. Although we have an ordinance for the level of music and the time at which the music has to stop, we sometimes cannot control what goes on next door. We will...

Seattle,WA
Reviewed 1 March 2013

My wife and I have been staying there for 9 years now. I have never had a complaint until now. We booked a double double room and didn't get one. I could have paid $10 a night less and got a better room with queen or king size ocean view. I was really disappointed this time, I think you are...

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1Thank skeeter320
Hotel_Playa_Mazatlan, Gerente at Hotel Playa Mazatlan, responded to this review

Dear valued guest (skeeter320) I am writing in response to your comment about not being able to receive the room you expected as well as having the feeling that we cater only to all inclusive guests. First let me note that we are still very honored to have returning guest and the last thing that I want to hear is...

Noblesville, Indiana
Reviewed 27 February 2013

This was our 12th visit to Mazatlan and we have stayed at the Playa each time. It just gets better every year !!! The service is always great and the rooms are kept very clean with great views .The location of the Playa is perfect to the beach and gold zone resturants .

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Thank steve s
Hotel_Playa_Mazatlan, Gerente at Hotel Playa Mazatlan, responded to this review

Dear valued guest (steve s) Thank you once again for yet another year of great memories, I think that this one will stick with me. It was great getting to know you and yours better and I look forward to having the opportunity next year to continue building the memories. I’m glad to hear you guys made it home safe....

Saskatoon, Canada
Reviewed 26 February 2013

It is my fifth trip to the Playa and was accompanied by friends who had never experienced Mexico. The rustic charm of the hotel, the location, the staff and the room were as usual excellent. After a week of touring, sunning and enjoying the experience of kibitzing with Roberto and Henry on the beach has made it a great experience...

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1Thank Alan M
Hotel_Playa_Mazatlan, Gerente at Hotel Playa Mazatlan, responded to this review

Dear valued guest (Alan M) Thank you for your continued loyalty and support, I am proud and happy to hear that we have earned the opportunity to serve one of your referrals, and have already began to help in planning your next stay. We will look forward to serving you and yours. Please do not hesitate to contact me direct...

Saskatoon, Saskatchewan, Canada
Reviewed 25 February 2013

Had a great time at this location. Restaurants were very good and the service was first class. Lots of amenities.....a great vacation. Really enjoyed the massage mid trip, just made it extra relaxing......

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Thank Bryan R
Hotel_Playa_Mazatlan, Gerente at Hotel Playa Mazatlan, responded to this review

Dear valued guest (Bryan R) I am writing in appreciation for your time in making this comment, as well as the positive light that you shed on our property, service and amenities. We will look forward to being of service to you again soon. Best wishes and safe travels, Lance T. Vient, BSM/MKT General Operations Manager Hotel Playa Mazatlan ltvient@hotelplayamazatlan.com

Reviewed 24 February 2013

Enjoyed our stay at the Hotel Playa Mazatlan. Everyone was very helpful and cheerful and I would like to especially mention Celia in the front desk and Pedro and Julio, waiters at La Terraza. We had an oceanfront unit and could hear the ocean waves even with the sliding door closed...which we loved. Food at Casa Roberto and La Terraza...

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Thank nikoslola
Hotel_Playa_Mazatlan, Gerente at Hotel Playa Mazatlan, responded to this review

Dear valued guest (nikoslola) I would like to thank you for taking the time to post a positive comment about your experience here at the Playa Mazatlan Beach Hotel. I will personally congratulate Celia, Pedro and Julio for impacting your stay with their service. We will look forward to having the opportunity of being of service to you again in...

Fort Saskatchewan, Canada
Reviewed 24 February 2013

We have been going to the Playa for over 10 years. It is like returning home. The staff are all so welcoming. The hotel itself is well kept and clean. They have made changes that include new restaurants. The new Italian restaurant provides superb ambiance with view of the ocean. The service is first class and thanks to the chef,...

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Thank donna r
Hotel_Playa_Mazatlan, Gerente at Hotel Playa Mazatlan, responded to this review

Dear valued guest (donna r) Thank you so much for your kind words, referral and continued loyalty to our resort and destination. As always it is a pleasure to have you and we will look forward to serving you in the near future. Please do not hesitate to contact me direct if I can be of service in setting up...

Yuma, Arizona, United States
Reviewed 24 February 2013

Room was good, food was good but then when I took a lunch from the hotel to go fishing they charged me 105 pesos. I was all-inclusive and feel that a bag lunch should have been provided for a day away. Other hotels I was assured my friends did this. You had a great thing going and then let it...

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2Thank Don C
Hotel_Playa_Mazatlan, Gerente at Hotel Playa Mazatlan, responded to this review

Dear valued guest (Don C) I am writing with concern over your experience with the box lunch, it has been a heated topic of debate within the hotel. We have decided to adopt a few changes to our policies so that our guests feel that we are taking care of issues such as these. Currently our policies state that all...

Reviewed 23 February 2013

This is the third time we have spent Christmas at the Hotel Playa. As always, everything was great. The staff always remembers us. My kids love Christmas (or any other time) here. The beach cannot be beat. There are many activities for the kids and adults to enjoy. A great vacation!!!

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Thank Dsandmann
Hotel_Playa_Mazatlan, Gerente at Hotel Playa Mazatlan, responded to this review

Dear valued guest (Dsandman) Thank you so much once again, for your continued support and appreciation. You guys will always be received as family her and we look forward to having the opportunity to celebrate many more memories with you and yours. Best wishes and safe travels, Lance T. Vient, BSM/MKT General Operations Manager Hotel Playa Mazatlan ltvient@hotelplayamazatlan.com

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Amenities

Highlights
  • Pool
  • Room Service
  • Free Parking
  • Fitness Centre with Gym / Workout Room
  • Beachfront
  • Restaurant
  • Bar/Lounge
  • Spa
  • Free High Speed Internet ( WiFi )
GreenLeadersGold level
About the property
  • Beachfront
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Restaurant
  • Bar/Lounge
  • Spa
  • Hot Tub
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Room Service
  • Free Parking
  • Business Centre with Internet Access
  • Children Activities (Kid / Family Friendly)
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Babysitting

Additional Information about Hotel Playa Mazatlan

Address: Avenida Playa Gaviotas 202 | Zona Dorada, Mazatlan 82110, Mexico
Region: Mexico > Pacific Coast > Sinaloa > Mazatlan
Price Range: RM383 - RM1,098 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Hotel Playa Mazatlan 3*
Number of rooms: 404
Reservation Options:
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Also Known As:
Playa Hotel Mazatlan
Mazatlan Playa Hotel
Hotel Mazatlan Mexico Playa
Playa Mazatlan Hotel
Hotel Style:
#2 Business Hotel in Mazatlan
#4 On the Beach Hotel in Mazatlan
#4 Spa Hotel in Mazatlan
#6 Family Hotel in Mazatlan
#6 Romantic Hotel in Mazatlan
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Questions & Answers

Here's what travellers have asked, with answers from Hotel Playa Mazatlan staff and other travellers.
97 questions
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Questions? Get answers from Hotel Playa Mazatlan staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“No-smoking room with a view of the ocean”
nan502101, 25 Apr 2017 | Read review
“Double check that the hotel is going to provide the same room that the online description is advertising”
Charming41, 22 Apr 2017 | Read review
“Go to El Ranchero green resort.”
Gabby615, 8 Apr 2017 | Read review
“Ocean View and away from the buffet - night club area.”
4GaryR, 5 Apr 2017 | Read review
“Heard beach view was noisy but don,t know”
suekennington, 31 Mar 2017 | Read review
5 of 5