We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

Pueblo Bonito Mazatlan

1,661 reviews
Save
Traveller (646)
Pool & Beach (228)
Room & Suite (215)
Overview
  • Excellent69%
  • Very good21%
  • Average7%
  • Poor2%
  • Terrible1%
Travellers talk about
“pueblo bonito”(250 reviews)
“emerald bay”(177 reviews)
“luxury suite”(21 reviews)
Internet
Parking
Breakfast Buffet
Air Conditioning
Beachfront
Pool
Non-Smoking Hotel
3.5 Star Hotel
All hotel details
{"containerClass":null,"containerAttributes":null,"widget":{"name":"ibex_photo_carousel","template":"ibex_photo_carousel__widget","moduleList":["handlers"],"divClasses":"prw_rup prw_ibex_photo_carousel","js":{"handlers":"(ta.prwidgets.getjs(this,'handlers'))"},"dust":{"nav_controls":"ibex_photo_carousel__nav_controls"}},"scriptFlags":null}
Reviews (1,661)Write a Review
Filter reviews
976 results
Traveller rating
592
240
92
32
20
Traveller type
Time of year
LanguageEnglish
More languages
592
240
92
32
20
Show reviews that mention
All reviewspueblo bonitoemerald bayluxury suitepb mazactivities stafftime sharegolden zonesister resortsmaller poolgreat beachtimeshare presentationsecond homewater volleyballfree shuttlejust returned from a weekshrimpboogie boarding
FilterEnglish
Updating list...
1 - 5 of 976 reviews
Reviewed yesterday

This was our second visit in 2 years. This trip was a little disappointing due to the major construction that was going on. Half of the resort was shut down so only one pool was used. The food as excellent at Cilantros and Angelos we...More

Thank shirlgirl5
Reviewed 1 week ago via mobile

We are just starting our 2nd wek at this great resort. Everyone has been teriffic and I want to thank Daniel, Jesus, Osealdo, and of course Karla for their help and smiles. A great crew.We love this placeMore

Thank 13Ezra
Response from GM_PBonito, Gerente at Pueblo Bonito MazatlanResponded 1 week ago

Dear guest. Thank you very much for your kind review to Pueblo Bonito Resort. We appreciate your preference on your third visit to our hotel. We are happy to know you had and excellent time here. With us. Our bespoke team strives to make every...More

Reviewed 2 weeks ago

The property is being updated from top to bottom. Enjoy real hospitality and real warmth. Languaage is no problem. You can shop across the street or right on the beach. Vendors are helpful and not pushy. Do not miss the old beautiful village before it...More

Thank John B
Response from GM_PBonito, Gerente at Pueblo Bonito MazatlanResponded 2 weeks ago

Dear John. Thank you very much for your nice and informative review to Pueblo Bonito Resort. As you mentioned correctly we are working on improve our facilities. We will like to invite you to keep visiting our property and enjoy the real mexican hospitality. Will...More

Reviewed 2 weeks ago

The Pueblo Bonito Mazatlan is at the end of the Golden Zone on a beautiful beach. Ocean is rough but there are times when it is safe to go in. The property is beautiful but the hotel itself is very tired, however they are embarking...More

4  Thank MichelleHC
Response from GM_PBonito, Gerente at Pueblo Bonito MazatlanResponded 2 weeks ago

Dear Michelle. Thank you very much for your nice review to Pueblo Bonito Resort. We appreciate your charming words to our hotel and our staff. It’s a pleasure to know that this experience was a very positive one, highlighted by our great service and Mexican...More

Reviewed 3 weeks ago

From the welcome, the front desk, to the food, and, especially, the people. Patty, at the desk along with Cindy and the rest to Juan Manuel, at the pool, to Jazmine and her crew, the guys at Cilantros...EXCELLENT. Thank you!!!More

Thank vickie h
Response from GM_PBonito, Gerente at Pueblo Bonito MazatlanResponded 2 weeks ago

Dear Vickie. Thank you very much for your kind review to Pueblo Bonito Resort. We appreciate your preference on your recent visit to our hotel. We are happy to know you had and excellent time here. With us. Our bespoke team strives to make every...More

View more reviews
PreviousNext
123456196
About
Awards & Recognition
Certificate of Excellence
Amenities
Top amenities
Restaurant
Pool
Room Service
Beachfront
Bar/Lounge
Spa
Hotel Amenities
Room Service
Business Centre with Internet Access
Children Activities (Kid / Family Friendly)
Meeting Rooms
Laundry Service
Airport Transportation
Dry Cleaning
Concierge
Banquet Room
Multilingual Staff
Conference Facilities
Babysitting
Room amenities
Air Conditioning
Microwave
Things to do
Restaurant
Pool
Bar/Lounge
Spa
Hot Tub
Heated pool
Outdoor pool
Details
Price range
US$198 - US$530 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#2 Family Hotel in Mazatlan
#4 Romantic Hotel in Mazatlan
#4 On the Beach Hotel in Mazatlan
#4 Business Hotel in Mazatlan
Room types
Kitchenette, Suites, Non-Smoking Rooms, Family Rooms
Details
Price range
US$198 - US$530 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#2 Family Hotel in Mazatlan
#4 Romantic Hotel in Mazatlan
#4 On the Beach Hotel in Mazatlan
#4 Business Hotel in Mazatlan
Room types
Kitchenette, Suites, Non-Smoking Rooms, Family Rooms
Add Photo Photos
Traveller (646)
Pool & Beach (228)
Room & Suite (215)
Dining (65)
Amenities (13)
Family and Play Areas (10)
Questions & Answers
Ask a question
TravelinJule
18 February 2018|
Answer
Response from Michael H | Reviewed this property |
From what I have read here renovations have begun on the "quite" side. The deli is closed as a part of this renovation.
0
Votes
Juliana H
9 February 2018|
AnswerShow all 6 answers
Response from mrwalleyegt | Reviewed this property |
There is a restaurant directly across the street called ponchos not sure if it’s open before 7 AM good breakfast and reasonably priced not sure what time the hotel restaurants open
1
Vote
camoria
27 January 2018|
AnswerShow all 7 answers
Response from Michael H | Reviewed this property |
Not only do they not supply water they charge seven dollars a day for wi-fi. I think you can do better, cheaper at any number of hotels.
2
Votes
PreviousNext
12345638
Room Tips
"All the rooms are good. Stay away from construction."
Read review
"All rooms face the ocean, do not miss the Sunset"
Read review
"3rd or 4th floor preferred for more privacy."
Read review
"All the rooms face towards the ocean, protected from road noise."
Read review
Is This Your TripAdvisor Listing?
Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more. Claim Your Listing