Thanks to the pacific palace beach ! Excellent service thanks to the bell boys Giovanni,Carlos , Antonio ,Mario they made a great job , Also we appreciate all your thoughts and I wanna also give thanks to Mr Elias and Jesus . We really enjoyed sincerely Laura and Gabriel .
This place is not what you expect! Wi-fi is not available! The food is disgusting , ppl hold beach and pool chairs since 8 am without using them .. please make sure to research before going The good was the housekeeping and location View was also very noce
A great place for Canadian Families. Or Canadian Seniors. Close to restaurants and shopping with taxi service readily available. Average trip costs 150 to 200 pesos. Exchange rates in Mazatlán are terrible for Canadians.
We booked Oceano Palace as we heard fairly good things and it was a good last minute deal. WORST experience so far in an all inclusive and we have been here 3 days! Nobody made us feel welcome, none of the staff speaks English and no help or direction at all! Full of locals and the staff cater to them, cannot get a chair or even want to go in the pools as they are jam packed and over run with unsupervised children. Rooms clean but dated, toilet seat doesn’t fit so you felt you were hanging off, safe didn’t work but they replaced battery and it worked. Ocean view was nice but above the lounge so noisy all night. Only 2 restaurants for 3 hotels so wait lines and sub par food. Overheard someone speak of Luna Palace about a 3 minute walk which is a sister hotel, full use of pool and breakfast but have to pay for lunch and dinner. Luna had great pool, friendly welcoming staff! We asked to be transferred there but they were full on the weekend! This is NOT a normal all inclusive, it’s a hotel! 😡 One staff, Eduardo in the Pacific restaurant was friendly and accommodating! Nobody else gave a crap! We had to find everything out on our own, will never recommend or ever come back! We have been to Mazatlan before and stayed at RIU, wish we would have booked there again!☹️…
Amazing hotel. Amazing employee. If you’re looking for an all inclusive this is the place this is it. Has amazing restaurants. Employee are very nice. They also have night shows. I would definitely one back again
Everything was great, great service the activities are fun the kids where able to do activities in the pool. Great service ! I would really recommend this hotel. Great room service will totally return.
Very clean place, staff very nice and would help out with everything I needed. Live the atmosphere all around and how there was music everywhere especially down on the beach. Not too crowded and very friendly. Would recommend.
the hotel is simple and nice. the rooms are open and bright with white walls and a single bright blue one that adds just the right amount of color. the staff is excellent, Zulema the room service employee, was extremely nice and even left a bunny and a dog made of towels in our rooms! the little details heightened our stay. the bar staff was extremely overwhelmed with the amount of people at the hotel but Guillermo and Felipe were always on point. Ramon, Juan, Angel, Jesus, Blanca, Gorge, Muigel, Eduardo, y muchos mas, nos atendieron durante toda la semena de nuestras vacaciones familares. los apreciamos a todos y por su trabajo que han hecho segun no haber tenido personal para acomedir a el numero de gente internada. i recommend staying at this hotel if you enjoy the night life! there is always something to do, see, or watch if youre willing to ask around and get to know the city. it is also great for families because they have activities for the kids and non alchoholic beverages that seem to satisfy them, jaja. great veiws during the sunset which also fintions as an excelent background for photos. we barely left and cant wait to go back soon!…
Very nice building, but under construction and was not told prior. Very very noisy so if you’re looking for a peaceful place to stay, do not stay here. The servers are wonderful and very polite, food is above average. Just not happy with the maintenance at all.
We booked this hotel with WestJet Vacations. They had a shuttle waiting at the airport to transport us to the hotel. Check in was fairly quick with us getting our requested ocean view room. With only single pane windows, music and partying in the bar area could be heard nightly. As soon as Carnival started, the Mexican population descended on us and the noise level was such that we were glad we had earplugs with us. Note: this would have been an issue on street side as well. Our suite was cleaned everyday (even washed the floors) with clean towels supplied. They would, on occasion, forget to leave coffe or face clothes. We had to have maintenance set up the safe for us. No other issues but if I was to book again, it wouldn’t be during Carneval! Way too many people!