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Great people at this location. They always try to anticipate your needs and are right there if you need something. The room are clean and comfortable. Bathroom a little small and need better lighting. Towel are plentiful and new for the bathroom, but the pool...More
Thank Susan P
Response from Salvador G, Director General at Emporio MazatlanResponded 4 weeks ago
Hi Susan P
Thank you very much for your valuables comments about your recent stay, are an important incentive for all associates at Emporio Mazatlan. We just have made some investments for your convinience, I´ll have our pool towels been changed, as well as lamps...More
Clean room, attentive service. Very small bathroom, hot water is rather hit and miss as well and really hard towels, don't know what happened there. The restaurant is probably worth avoiding. I had a salad and thought the honey-mustard dressing sounded quite interesting. Unfortunately the...More
Response from Salvador G, Director General at Emporio MazatlanResponded 15 October 2017
I appreciate your valuable comments about your recient stay, is a hughe opportunity to improve on the quality of service that you deserve when coming to Emporio Mazatlan.
Food and Beverages and Housekeeping staff involve are aware and they have taken proper steps...More
Beautiful room beach view. Bell boys are ok except if you leave your car at the valet parking. You'll be your own valet since they won't go and pick up your car for you. Bathroom was quite dirty specially the sink. AC at the room...More
Thank Afra A
Response from Salvador G, Director General at Emporio MazatlanResponded 21 August 2017
Dear Afra A
Thank you for your feedback about your recently stay with us, it is the way to improve on the quality of service expected when coming to Emporio Mazatlan, managment and I has taken proper steps in order to avoid it happen again....More
Our shower had mold, the hotel was dirty, pools had cracks and missing tiles, and they over charged my card for my stay. When I tried to fix it, no one knew how to fix it. I will never stay there again.More
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Thank Elle J
Response from Salvador G, Director General at Emporio MazatlanResponded 13 August 2017
Dear Elle J
I really appreciate your valuables comments about your recent stay, it is the way to improve our managment. Main responsables and I have taken proper steps in order to fix it and avoid it happen again.
We hope to have the opportunity...More
So I arrived at the hotel check in was fast asked for a ocean view room, she said that at the moment she didn't have anything if I wanted a first floor room, I said okay asked if it had ocean view she said yes...More
Thank Maria E
Response from Salvador G, Director General at Emporio MazatlanResponded 17 July 2017
Dear Maria E
Thank you very much for your valuable comments about your experience of your last stay, these has been reviewed by every responsible involved and the management in order to avoid it happen to any one else.
The extra person charge is applied...More
US$84 - US$212 (Based on Average Rates for a Standard Room)
Star rating provided by Expedia.
#4 Top resorts Hotel in Mazatlan
#11 On the Beach Hotel in Mazatlan
Non-Smoking Rooms ,
Number of rooms
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