Old and bad rooms doors locks don’t work not hot water showers is old and leak everywhere.pool service so bad have to wait about 45 min for a beer my card door everything I left and come back don’t work have to go back to lobby
As a professional planner, I have never had a better experience setting up a wedding in another location that at Emporio with Lizbeth Cedano. She was incredibly helpfull and thorough. Using this hotel as a venue with the help of Lizbeth is the best option in Mazatlán!
Booked what was supposed to be an 11 night stay. Stayed one night only because it was too late to change hotels. We paid $230 per night for a junior suite. The photos made it look awesome but the photos below were the reality we encountered. Pull out couch and kitchen chairs were stained and dirty, and the table still had food on it from the last guests. The bathroom was mouldy and had leaks painted over and the light switch was disgusting. There was black mould in the air conditioner and furniture, the drawers wouldn’t close because they were warped. My son didn't want to sleep in the bed because the room was so gross. This is not a $230/night hotel. It’s a $60/night hotel. We checked out after staying ONE NIGHT. UPDATE: When I got my VISA bill and WE WERE CHARGED TWICE. The Authorization to hold the room went through as a transaction and then they charged us AGAIN. When I spoke to the manager he said he would look into it and that he didn’t understand how the authorization had gone through as a transaction. When I disputed the transaction with VISA The Hotel fought it so now three months later I am STILL WAITING for them to refund $2300 CAD. WORST HOTEL EVER.…
We went to Mazatlan for our 8 year anniversary and booked a junior suite. Upon arrival, we met the manager Arnuflo who learned it was our anniversary and decided to upgrade our room to help us celebrate. When we got to our room there was balloons and a note for us! It was so sweet! The room was AMAZING! The bigger balcony, the hammocks, we spent majority of our time that we were in the rook, on the balcony. Absolutely amazing views, the staff was very patient and nice. My Spanish is definitely not the greatest, but everyone took their time to listen and understand and was just fantastic. Our house keeper was fantastic as well! Just an overall great great trip! Arnuflo and his staff are fantastic, and for us, his English helped us TREMENDOUSLY. Highly reccomend staying here for those that may not be the best with Spanish! The staff still treats you great! Thank you all!!…
Estuvo muy bueno, el servicio excelente pero les hubiera dado cinco estrellas si no tendrían la parte de atrás en remolida. The service was good but it would’ve been rated 5 stars if the back side overlooking the beach was open and not in a remodel phase.
Amazing hotel and amazing service!!!! The staff is doing an amazing job with cleaning and sanitation and beautiful rooms with beautiful ocean views!!! Shout out to Arnulfo at the front desk for the incredible service!!! Arnulfo gracias por todo hoy!!!!
Mr.Arnulfo Estrada is a very good and very fair hotel manager. Great quality and very kind and friendly clean place. Great view of the ocean and fair price as well. I highly recommend this hotel for a family vacation.
Nice hotel with a nice view of the beach, clean room with a nice staff, had a very professional photography session by the hotel with pictures taken by the beach. Photographer was super nice and took our pictures quick and came out amazing.
No pros, all cons: They charged me 500.00 pesos per day for bringing my son along, he was considered the 4th person. Why? He stood in the same room, just to use the facilities? This is the definition of taking advantage of the situation. Speaking of the room, what a joke! Smells, is very small, the beds are full size, two people can't really rest on it. The closet spaces all beat up, did I mentioned the room smelled? The pool was ok. The hotel personal are always on the prowl trying to bust you for not buying drinks in the hotel. The exterior needs paint and just outside the hotel by the sidewalk, the stench of piss is overwhelming. The beach area is way to small, the hotel is located in a corner and it makes for the space to run out of sand, particularly at high tide. Do yourselves a favor and stay at Gaviana or playa mazatlan, I've stayed there before and are, by far, much nicer places.…
Greatful and very Nice view from the room to the sea. Pool clean, very good service and personal. Good food and drinks, a lot of hospitality and attention. Personal lindo y muy atento todo el tiempo. 😍